Customer Onboarding Specialist, SaaS
Insycle
Customer Success Manager, Tech
monday.com
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $82,000 - $95,000 per year
Job Level
Junior
About the role
- Support Sales on-demand by quickly responding to risk and growth opportunities
- Build trust and leave a strong impression quickly, often within a few sessions
- Proactively identify customer signals and escalate to Sales
- Define and help customers achieve key business goals in short, high-impact engagements
- Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption and growth
- Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns
- Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches
- Represent the voice of the customer and influence the product development roadmap
- Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints
Requirements
- 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
- Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
- Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
- Strong collaboration skills and experience working cross-functionally, especially with Sales teams
- Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
- Superb written and verbal communication skills
- Positive attitude, solution-oriented, with strong self-management and organizational skills
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills
- BA or BS degree
- Visa sponsorship for this role is currently not available.
