Scaled Customer Success Manager
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Lead Clinical Specialist, CRM
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $85,300 - $170,700 per year
Job Level
Senior
About the role
- Develops and manages strategic programs to educate healthcare providers on indications for products to maximize adoption of the leadless CRM portfolio.
- Provide clinical expertise for current and new customers.
- Ability to work with customers to influence the outcome of procedures through presentations, data-driven analysis and deep product knowledge.
- Provide technical support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes.
- Provide support for site performance and facilitate safe growth.
- Assist in education and training activities with physicians, support staff and Abbott personnel.
- Stays abreast of and communicates clinical data regarding overall leadless CRM products.
- Therapy expert on products, hospital electronics system, device implantation, technology, patient indications, patient selection, reimbursement, and programming.
- Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients that are candidates for therapy.
- Provide product and therapy technical support and service, including consultation at staff in-services and physician seminars.
- Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.
- Provide market intelligence for fine-tuning of therapy training and expansion plans.
- Oversee local education and training activities including coordination and set up procedure simulators, facilitation of simulated procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post procedures.
- Develops and maintains comprehensive clinical and technical product knowledge.
- Understands current published leadless CRM and relevant literature.
- Recognizes and understands competitive products, industry trends, and leadless CRM portfolio.
- Liaison with marketing for technology improvements and next generation needs.
- Complete administrative reporting as assigned.
- Exercises judgment in planning and organizing work; monitors performance and reports status.
- Uses best business practices to ensure success and cost effectiveness in areas of responsibility.
- Ensures employee compliance with Abbott policies and practices.
Requirements
- Bachelor’s degree in a relevant technical field, engineering or equivalent/related experience.
- 5+ years clinical medical device experience or equivalent, ideally with Leadless CRM products.
- A comprehensive ability to analyze and evaluate technologically complex devices.
- Ability to collaborate and work with others effectively.
- High-level of comfort in navigating the medical environment, to include labs and hospital settings.
- Proven success displaying confidence in leading and influencing customers; ability to confidently provide guidance to course correct as needed.
- Ability to prepare and present effectively written and verbal communications.
- Thorough familiarity with medical device industry policies, operations and procedures.
- Expert verbal and written communication, interpersonal and presentation skills.
- Demonstrated working knowledge of frequently used personal computer programs and applications, such as Microsoft Office.
- This position requires a considerable amount of business travel.
- Preferred: Professional training/education certification or designation. Previous sales experience and/or demonstrated business acumen.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical expertisedata-driven analysistechnical supportproduct knowledgedevice implantationpatient selectionprogrammingmarket intelligenceadministrative reportinganalyze and evaluate complex devices
Soft skills
collaborationinfluencingcommunicationpresentation skillsinterpersonal skillsorganizational skillsjudgmentconfidencetraining and educationproblem-solving
Certifications
Bachelor’s degree in relevant technical fieldProfessional training/education certification
