Insperity

Data Engineer

• Expand and optimize enterprise-wide data and data pipeline architectures
• Collect data from sources across the company
• Develop visualization and reporting strategies
• Implement data pipelines and acquire, transform, and optimize data sets
• Prepare data sets for consumption by internal and external customers
• Collaborate with developers, architects, analysts, data scientists, and business-facing users
• Ensure architectures and strategies remain consistent across projects
• Improve data architecture and visualization strategies for next-generation products and data initiatives
• Build stakeholder relationships and deliver valuable data solutions
• Design and implement process improvements focused on automation, data delivery optimization, self-service, and scalability
• Create and maintain data pipeline architectures
• Assemble large, complex data sets meeting business requirements
• Optimize data acquisition and transformation using SQL and big data technologies
• Enable enterprise-wide visualization and reporting
• Implement self-service and scalable visualization and reporting strategies
• Ensure data security across implementations, data centers, cloud providers, and client machines
• Mentor, train, and inspire team members
• Lead innovation activities and evaluate emerging technologies

Senior Data Engineer

Account Executive

• Identify small and midsized businesses to offer Insperity’s human resource services and technology
• Call on business owners virtually and in person to explain how Insperity’s HR solutions can solve their challenges
• Engage your network and build lasting partnerships
• Accomplish sales goals determined by management
• Complete bid paperwork for new client contracts
• Facilitate the new client process using information gathered from new clients
• Advise clients on human resource needs and recommend appropriate solutions
• Work with service teams to support clients after the sale

Outside Sales Consultant – Business Performance Advisor

Human Resources

• Serve as dedicated Benefits Specialist for HR Scale clients
• Lead benefits information and processes for key client contacts
• Research and formulate responses to complex benefit issues
• Ensure Insperity and clients comply with benefit laws and regulations
• Prepare communications and presentations using Health & Welfare Legal approved language
• Deliver benefit education presentations to worksite employees in person and virtually
• Lead benefit projects and ensure completion of objectives
• Apply due diligence to clients’ unique circumstances, including COBRA takeovers, deductible credits, and transition of care
• Educate clients on benefits policies and procedures
• Serve as liaison on benefits technologies and products
• Research issues, escalate appropriately, and recommend benefit solutions
• Identify trends, root causes, and recommendations for improvement
• Provide information to team members based on client interactions
• Collaborate with internal partners on new laws and trends
• Establish relationships with Contact Center, Health & Welfare, and vendor/carriers
• Design and implement benefits training agendas with the Service Team
• Mentor team members and serve as a subject matter expert or project team member
• Analyze benefit information supplied by clients and worksite employees
• Review reports and documents affecting benefit coverage
• Participate in prospective client meetings to provide benefit plan overviews
• Support process and audit efforts for Sarbanes-Oxley, ERISA, and HIPAA compliance

Senior Benefits Specialist

IT Support

• Provide ongoing support for Insperity Business Performance Solutions (BPS) products to existing clients
• Perform remote software support for clients using BPS solutions
• Answer and direct phone calls and monitor the general voicemail inbox
• Maintain client information in the Client Record Management system
• Provide backup phone support for other Technical Support teams
• Monitor email inboxes and provide email-based technical support
• Modify software setup to support changes in clients’ business rules
• Use software diagnostic tools to troubleshoot client software issues
• Retrain clients on software
• Provide telephone or online technical support for BPS products, including purchased and documented custom programming
• Document client interactions for each incident
• Log software issues and provide temporary known workarounds as needed
• Work with customers to optimize their experience with BPS solutions
• Handle business-sensitive information confidentially
• Track unresolved tickets and escalate them according to established guidelines and procedures
• Improve customer satisfaction and increase customer referenceability

Technical Support Specialist

Payroll

• Act as a trusted advisor and client service professional on payroll compliance and payroll solutions
• Troubleshoot payroll situations, educate clients, and develop stakeholder partnerships
• Develop, coach, and mentor payroll team members
• Identify, develop, recommend, and implement payroll process improvements
• Facilitate change in a matrix environment
• Execute client relationship strategies for Workday payroll clients across multiple states/localities
• Collaborate with Payroll Project Managers, Senior HCM Analysts, and internal Workday technology groups on client-specific enhancements
• Onboard and maintain assigned clients on payroll and related services
• Assess payroll needs and recommend service solutions based on market and industry trends
• Serve as quality analyst/control for payroll processing procedures, including balancing audits and identifying efficiencies
• Review the financial health of the assigned Book of Business related to Co-Employment relationships
• Serve as subject matter expert on federal, state, and local payroll administration laws, regulations, and best practices
• Support process and audit efforts for Sarbanes-Oxley compliance
• Analyze client payroll data, input and balance payroll data, process payroll, and review and distribute payroll reports
• Mentor and support Service Operations Workday personnel as a subject matter expert and knowledge resource
• Contribute to Book of Business meetings with internal business partners
• Travel to client worksites for meetings, training, recommendations, and client support
• Support client satisfaction through quality service checks and supervisor service observations
• Participate in testing new payroll processes and enhancements
• Participate in client meetings by phone and in person when necessary

HCM Payroll Analyst

Analyst

• Deliver product implementation and support activities for Insperity Workday and software-as-a-service products
• Coordinate with Insperity’s internal project management team to complete assigned tasks and meet deadlines
• Consult with customer decision makers regarding human capital management system configuration and needs
• Advise clients on implementation strategies and best practices
• Conduct discovery sessions and document functional specifications using the Project Scope Document
• Complete advanced configuration, documentation, testing and validation of software across HR, payroll, compensation, time tracking, absence, talent, recruiting, learning, benefits, security and reporting workflows
• Provide administrative-level Workday user training
• Facilitate client status update calls, identify issues and potential escalations, and recommend best practices
• Maintain customer service standards to support satisfaction and retention
• Champion customer needs through resolution of data conversion and onboarding issues
• Develop customer relationships to integrate deliverables and meet business goals and metrics
• Keep current on products, industry trends and customer training needs
• Manage client training materials
• Gather product and software feedback for product and leadership teams
• Mentor, monitor and support HCM Analysts as a subject matter expert
• Travel to designated client sites for training

Senior HCM Time & Absence Analyst

• Provide first-tier support for technology-related issues.
• Enter call data and trouble ticket reports into a database.
• Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
• Track processes to ensure unresolved tickets are escalated appropriately according to established guidelines and procedures.
• Maintain current knowledge of relevant product offerings and support policies to provide technically accurate customer solutions.
• Attend training sessions and assist in training workshops.
• Participate in team projects that enhance help desk service quality or efficiency.
• Assist with special product-related issues as needed.
• Maintain a high level of client trust and confidence in the group’s knowledge of and concern for client needs.

Help Desk Specialist

• Receive employee paperwork for new hires, employee changes, and terminations from Middle Market clients.
• Uphold the integrity of client and employee databases and ensure compliance requirements are met.
• Receive and process payroll information and produce client-specific payroll checks, invoices, and standard payroll reports.
• Ensure payroll input accuracy by balancing input to payroll worksheets and payroll reports.
• Coordinate with the Finance Department when necessary and follow up with clients to ensure funds are received.
• Provide backup documentation to the Finance Department for wires when needed.
• Maintain accurate payroll delivery instructions in the system.
• Train with the Payroll team, Supervisor, and Payroll Trainers to develop skills.
• Attend weekly department training meetings and review the procedure manual on an ongoing basis.
• Communicate clearly with clients, employees, and team members.
• Consult with the Supervisor and Payroll Trainer on new or unusual client and employee questions.

Temporary Associate Payroll Specialist

• Manage a book of business and contribute to clients’ overall success, growth, satisfaction, and retention
• Advise client management and key decision makers on employee relations, legislation, benefits, wage and hour, performance management, and development
• Align HR business strategy and goals with client management
• Consult on HR-related issues, strategies, and guidance
• Evaluate and anticipate HR-related needs and develop solutions, programs, and policies
• Analyze trends to ensure compliance and mitigate risk
• Cultivate relationships with internal and client partners
• Manage and resolve complex employee relations issues through thorough, objective investigations
• Maintain knowledge of legal requirements to reduce legal risks and ensure regulatory compliance
• Deliver performance management guidance, including conflict resolution, coaching, counseling, career development, and disciplinary actions
• Improve work relationships, build morale, enhance teamwork, and advance employee retention
• Deliver HR policy guidance, interpretation, and best-practice recommendations
• Provide guidance on organizational structure, workforce planning, and succession planning
• Identify training needs and help ensure training objectives are met
• Understand evolving organizational strategy and goals
• Document client interactions in client management systems and databases

Human Resource Specialist

Solutions Engineer

• Host remote kick-off meetings with clients to determine business objectives for project implementations
• Create configuration notes documentation and review it with experienced Implementation personnel
• Complete client software setup and verify answers to configuration questions
• Learn to configure ongoing system requests with the Analyst team
• Configure and test interfaces integrating HR, payroll, or accounting systems
• Tailor formal training to customer specifications
• Provide new-client training for administrators, operators, supervisors, and employees on Insperity Business Performance Solutions software
• Document and review open training issues and update configurations as necessary
• Update configuration notes with changes
• Work with clients on system optimization through project closing
• Coordinate project deadline timing with team members and mentor
• Improve customer experience and satisfaction and increase customer reference-ability
• Learn technical skills for future enterprise project implementations, including SQL scripting and software configuration

Associate Software Implementation Analyst

Client Partner

• Define and maintain the vision, strategy, and roadmap for assigned client-facing AI capabilities
• Identify and prioritize AI opportunities in client workflows, experiences, and outcomes
• Partner with Enterprise AI Strategy & Solutions and Technology teams to apply AI capabilities to client value
• Conduct customer, market, competitor, and business-case analyses
• Define users, use cases, requirements, success metrics, and roadmap priorities
• Own assigned AI capabilities across the full product lifecycle from concept through retirement
• Drive adoption, utilization, commercialization, and product performance
• Monitor usage, feedback, market developments, customer satisfaction, business impact, and commercial performance
• Serve as primary product decision-maker within governance frameworks
• Coordinate with Legal, Compliance, Privacy, Security, Technology, Sales, Marketing, Finance, and other stakeholders
• Lead cross-functional development, rollout, adoption, measurement, and optimization initiatives
• Represent client and market needs and support positioning, messaging, enablement, and go-to-market approaches

Product Manager, Client-Facing AI

Benefits Coordinator

• Distribute work via the customer relationship management system to appropriate Benefits Team personnel across the country
• Run reports for the benefits group using various Insperity systems and data sources and distribute them to relevant parties
• Support audit and administrative functions and processes for the National Benefits Team
• Develop and maintain knowledge of Insperity’s benefit offerings to clients and worksite employees
• Assist with internal and external meeting coordination, logistics, and scheduling for the national benefits team
• Provide project support as necessary throughout the year

Project Manager

• Consult with customers regarding current and future Business Performance Solutions needs, including payroll and reporting needs
• Advise customers on appropriate systems and implementation strategies
• Translate customer requirements to Strategic Business Unit and Traditional Employment Service Teams
• Strategize with customer leadership on process improvements and required systems
• Own the customer experience during implementation and conduct quality checks
• Build relationships with internal service providers and ensure knowledge transfer to the Account Manager
• Identify potential Business Performance Solutions opportunities during implementation
• Lead cross-functional implementation project teams
• Manage and monitor multiple implementation projects to ensure error-free payrolls
• Schedule and lead regular customer and internal team meetings
• Complete implementation projects according to schedule and resolve day-to-day data and customer issues
• Escalate complex issues and follow through to resolution
• Train customers on self-service aspects of implemented solutions
• Maintain knowledge of SaaS applications and service processes and participate in systems testing
• Consolidate and communicate lessons learned after each implementation project
• Establish project plans and Gantt charts
• Provide project management support for Workforce Optimization client onboardings
• Participate in the Disaster Recovery plan as required

MidMarket Project Manager

General

• Consult with clients and service team members regarding performance improvement needs
• Develop or recommend performance improvement and training solutions
• Respond to and initiate client service requests
• Consult with business owners and leaders on organizational and employee performance gaps
• Conduct needs analyses
• Facilitate strategic initiatives including teambuilding, culture improvement, change management, inclusive leadership, and executive leadership retreats
• Maintain and improve tools, tracking mechanisms, and workflow processes
• Facilitate and coordinate training programs
• Establish methods for measuring business impact of performance and training solutions
• Execute the level of care playbook as a client advocate
• Collaborate with team members to create service deliverables aligned with client business strategy
• Participate in prospect meetings with Sales and Service Team members
• Maintain a business network and stay current on performance improvement and training developments

Performance Specialist

Planner

• Create a positive and exceptional experience for external and internal customers
• Interface with sales and internal teams to plan and coordinate new-client transitions into Insperity
• Schedule national new-client orientation meetings
• Troubleshoot logistical, approval, and document requirements
• Collaborate with Orientation Managers when requirements create meeting conflicts or barriers
• Manage incoming orientation requests and available resources
• Make cost-effective travel and scheduling decisions based on business needs, geography, costs, and attendance
• Communicate with sales and service teams regarding meeting details and availability
• Determine whether to hold meetings when contractual items are missing
• Communicate internally about transition challenges, including first-payroll timing
• Facilitate file maintenance for spin-off clients
• Support Sarbanes-Oxley and HIPAA compliance audit processes
• Provide customer service by email, in person, and by phone
• Resolve scheduling conflicts with sales and internal teammates
• Provide backup support assembling materials, including lifting up to 50 pounds
• Provide backup support to payroll coordinators during transitions
• Provide backup support to the Benefits team for escalations, client callbacks, and benefit form entries
• Maintain tracking mechanisms and recommend improvements to performance standards and measurements