Technical Support Specialist

Insperity

Technical support specialist supporting Insperity’s Business Performance Solutions for existing HR-service clients. Troubleshooting software, managing tickets, and improving customer satisfaction.

Posted 8/28/2026full-timeKingwood • Texas, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Business Performance Solutions (BPS) products, ensuring effective communication with clients and the ability to troubleshoot software issues. Proficient in managing client information and optimizing customer experiences while maintaining confidentiality and adhering to established procedures.

Highest-signal resume keywords

Technical Support ExperienceClient Record ManagementSoftware Diagnostic ToolsVerbal And Written Communication SkillsCRM Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSoftware TroubleshootingBPS SolutionsWeb-Based Software SolutionsMicrosoft WindowsApple Operating SystemsInternet Browser TechnologiesAnalytical ThinkingProcess-Driven Work HabitsMultitasking

Soft Skills

Interpersonal SkillsCommunication SkillsAbility To Work IndependentlyCollaboration SkillsCustomer Satisfaction Focus

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client SupportTechnical SupportCustomer ReferenceabilityBusiness-Sensitive InformationMulti-Line Telephone Console

About the role

Key responsibilities & impact

Provide ongoing support for Insperity Business Performance Solutions (BPS) products to existing clients
Perform remote software support for clients using BPS solutions
Answer and direct phone calls and monitor the general voicemail inbox
Maintain client information in the Client Record Management system
Provide backup phone support for other Technical Support teams
Monitor email inboxes and provide email-based technical support
Modify software setup to support changes in clients’ business rules
Use software diagnostic tools to troubleshoot client software issues
Retrain clients on software
Provide telephone or online technical support for BPS products, including purchased and documented custom programming
Document client interactions for each incident
Log software issues and provide temporary known workarounds as needed
Work with customers to optimize their experience with BPS solutions
Handle business-sensitive information confidentially
Track unresolved tickets and escalate them according to established guidelines and procedures
Improve customer satisfaction and increase customer referenceability

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience is required
Technical support experience is preferred
Experience in the operation of a multi-line telephone console is preferred
Excellent verbal and written communication skills
Solid interpersonal skills to interface with co-workers and customers
Ability to manage multiple tasks to completion with minimal supervision
Basic understanding of various Internet browser technologies
Knowledge of web-based software solutions
Knowledge of Microsoft Windows and Apple operating platforms
Strong analytical thinking skills and process-driven work habits
Basic knowledge of CRM systems and usage
Ability to communicate effectively with technical and non-technical staff in written and verbal formats
Ability to work independently and collaboratively with technical personnel as needed
Ability to multitask and prioritize projects in a fast-paced, deadline-driven environment

Benefits

Comp & perks

Flexible work arrangements; over 80% of Insperity’s jobs have flexibility
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical, dental and vision benefits
Health & wellness support
Paid volunteer hours