Help Desk Specialist

Insperity

Remote Help Desk Specialist providing first-tier technology support for Insperity’s HR solutions business. Logging tickets, resolving issues, and escalating complex problems.

Posted 8/21/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $54,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-tier IT support, managing trouble ticket processes, and maintaining effective communication with clients. Proficient in utilizing various technologies and tools to enhance service quality and customer satisfaction.

Highest-signal resume keywords

IT Support ExperienceTrouble Ticket ProcessCustomer Service SkillsMicrosoft M365 and TeamsTelecommunications Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trouble Ticket ManagementBasic Telecommunications KnowledgeMicrosoft WindowsMac Operating SystemsAIXMicrosoft ExchangeEthernetTCP/IPMicrosoft ExplorerPeripheral Devices

Soft Skills

Excellent Customer ServiceInterpersonal SkillsOrganizational SkillsStrong Communication SkillsTactful Communication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Help Desk EnvironmentClient TrustSupport PoliciesOffice MethodsBusiness Letter Writing

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide first-tier support for technology-related issues.
Enter call data and trouble ticket reports into a database.
Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
Track processes to ensure unresolved tickets are escalated appropriately according to established guidelines and procedures.
Maintain current knowledge of relevant product offerings and support policies to provide technically accurate customer solutions.
Attend training sessions and assist in training workshops.
Participate in team projects that enhance help desk service quality or efficiency.
Assist with special product-related issues as needed.
Maintain a high level of client trust and confidence in the group’s knowledge of and concern for client needs.

Requirements

What you’ll need

High School Diploma or equivalent is required.
Three to five years of experience in computer systems, IT support, or IT help desk environment is required.
Excellent customer service and interpersonal skills.
Telephone etiquette and ability to use customer service standards and follow guidelines.
Ability to help others interpret policy.
Thorough understanding of trouble ticket process.
Excellent organizational skills.
Strong oral and written communications skills, both technical and non-technical.
Basic understanding of telecommunications, network, and desktop knowledge, including PBX, voice mail, peripheral devices, AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, Mac Operating Systems, Microsoft M365 and Teams, Ethernet, TCP/IP, and IP.
Ability to communicate tactfully and effectively, verbally and in writing.
Ability to maintain effective work relations.
Familiarity with modern office methods, practices, procedures, equipment, filing systems, and business letter writing.
Competence in correct English usage, grammar, spelling, punctuation, and arithmetic.

Benefits

Comp & perks

Flexible work arrangements
Continuous learning programs
Mentorship opportunities
Ongoing training
Generous paid time off
Medical benefits
Dental benefits
Vision benefits
Health and wellness support
Paid volunteer hours