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MidMarket Project Manager
InsperityMidMarket Project Manager implementing HR, payroll, and workforce solutions for Insperity clients. Leading cross-functional teams, customer implementations, project schedules, and service improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS implementation of HR solutions, including Payroll and HCM, while effectively managing multiple projects and ensuring customer satisfaction throughout the implementation process. Strong project management skills are essential for planning, directing resources, and communicating effectively with diverse stakeholders.
Highest-signal resume keywords
SaaS ImplementationProject ManagementCustomer Experience ManagementMicrosoft ProjectPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PayrollHCMTime and AttendanceExpense ManagementPerformance ManagementProject PlanningGantt ChartsData AnalysisQuality AssuranceImplementation Strategy
Soft Skills
Excellent CommunicationCollaborative Work RelationshipsCritical AnalysisQuick Decision-MakingProblem Identification
Tools & Technologies
Microsoft Office SuiteProject Management ToolsSaaS Applications
Certifications & Qualifications
PMP CertificationPHR Certification
Industry Keywords
Business Performance SolutionsWorkforce OptimizationDisaster RecoveryRecruiting PracticesFinancial Services
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Consult with customers regarding current and future Business Performance Solutions needs, including payroll and reporting needs
- Advise customers on appropriate systems and implementation strategies
- Translate customer requirements to Strategic Business Unit and Traditional Employment Service Teams
- Strategize with customer leadership on process improvements and required systems
- Own the customer experience during implementation and conduct quality checks
- Build relationships with internal service providers and ensure knowledge transfer to the Account Manager
- Identify potential Business Performance Solutions opportunities during implementation
- Lead cross-functional implementation project teams
- Manage and monitor multiple implementation projects to ensure error-free payrolls
- Schedule and lead regular customer and internal team meetings
- Complete implementation projects according to schedule and resolve day-to-day data and customer issues
- Escalate complex issues and follow through to resolution
- Train customers on self-service aspects of implemented solutions
- Maintain knowledge of SaaS applications and service processes and participate in systems testing
- Consolidate and communicate lessons learned after each implementation project
- Establish project plans and Gantt charts
- Provide project management support for Workforce Optimization client onboardings
- Participate in the Disaster Recovery plan as required
Requirements
What you’ll need- Associate’s or Bachelor’s degree is required, or equivalent project management/implementation work experience of 5–7 years
- PMP and PHR certifications preferred
- Knowledge and experience with SaaS implementation of HR solutions, including Payroll, HCM, Time and Attendance, Expense Management, and Performance Management
- Knowledge of Recruiting, Retirement, Financial, and Insurance Services practices and procedures preferred
- Project management skills to plan and direct time, budget, and resources
- Ability to develop and leverage collaborative work relationships
- Proficiency with Microsoft Office suite
- Experience using a project management tool such as Microsoft Project
- Excellent communication skills in a customer-focused service environment
- Ability to communicate strategic and/or technical BPS applications to a wide audience
- Critical analysis and quick decision-making skills
- Ability to identify and understand issues, problems, and opportunities
Benefits
Comp & perks- Flexible work arrangements
- Continuous learning programs
- Mentorship opportunities
- Ongoing training
- Generous paid time off
- Medical benefits
- Dental benefits
- Vision benefits
- Health and wellness support
- Paid volunteer hours