Atento

General

• Atendimento ativo e receptivo aos clientes que possuem linha bloqueada parcial/total, que desejam negociar a dívida de produtos ou serviços da telefonia (fixa/móvel), internet, TV, oferecendo ofertas especiais para pagamento;
• O operador precisará identificar a necessidade do cliente e trazer uma solução prática e objetiva, conforme procedimento do produto e/ou serviço;
• Em cada atendimento prestado, poderá tratar diferentes tipos de situações indicadas pelo cliente;
• Utilizará sistemas para realização de registros e aplicações do atendimento;
• Operação Ativa; alguns momentos atua como híbrida (ativo e receptivo).

Especialista em Recuperação de Crédito, Telefonia

• Provide user-focused support
• Record information in internal systems
• Resolve inquiries and carry out procedures with excellence
• Each interaction may involve handling different types of situations reported by customers
• Use systems to record information and execute support procedures

Customer Relations Specialist – Food Services

Customer Support

• Atendimento receptivo via Voz e WhatsApp para clientes do varejo e de alto valor;
• Esclarecimento de dúvidas financeiras e procedimentos de antecipação de recebimentos;
• Auxílio no cancelamento de contas e resolução de questões relacionadas;
• Realização de cálculos financeiros, incluindo pro-rata;
• Demonstrar habilidades analíticas na área financeira para resolver consultas complexas;
• Capacidade de gerenciar múltiplas tarefas e manter registros precisos;
• Capacidade de compreender as necessidades e preocupações dos clientes para oferecer um serviço personalizado.

Especialista I – Customer Service, Voz, E-mail, Chat, WhatsApp

Product Specialist

• Proactive outbound and inbound contact with customers whose line is partially or fully blocked, who wish to negotiate debts for telephony (landline/mobile), internet, or TV products and services, offering special payment options.
• The agent must identify the customer’s needs and provide a practical, objective solution in accordance with product and service procedures.
• Each interaction may involve handling different types of situations reported by the customer.
• Use systems to record and process service interactions.
• Active operation; at times functions in a hybrid role (outbound and inbound).

Credit Recovery Specialist – Telecommunications

• The specialist will need to identify the student's needs and provide clear, effective solutions in accordance with current procedures;
• Each interaction may involve different types of situations reported by the student;
• Will use systems to record interactions and carry out service tasks;
• Focus on delighting the student and ensuring their satisfaction, thereby generating value for the brand.

Inbound Student Support Specialist, 5x2

Sales

• Inbound customer service with sales, aimed at identifying the customer’s needs, answering questions, performing procedures, and offering products and/or services.
• In each interaction, you may handle different types of situations reported by the customer and will use systems to record the service.

Inbound Customer Service Specialist, Sales

• Provide offline customer support to clients;
• Work with a focus on customer experience and satisfaction;
• Perform BackOffice (BKO) activities;
• Support contractual procedures related to mobile line products;
• Analyze request documentation in VivoCorp and Simplifique; validate the legitimacy of signatories, negotiation rules, and plan/device pricing; check registrations in SFA and Receita Federal/Sintegra; correct data in SFA when necessary;
• Verify negotiation rules, and plan, service and device pricing;
• Query and validate customer registration information using internal systems (SFA) and official authorities such as Receita Federal and Sintegra;
• Make corrections and updates to customer records in SFA, ensuring data integrity;
• Prepare quotes and add new lines in VivoCorp; validate existing lines; update customer records; perform number portability and ownership transfers; customize lines for cases not covered by the system's mass processes;
• Add new lines, validate existing lines, and perform customer record adjustments;
• Customize lines and handle specific requests not covered by the system's mass processes;
• Ensure compliance with internal policies, regulatory requirements, and operational procedures.

Customer Support Specialist

• Provide user support with a focus on assistance;
• Record information in internal systems;
• Resolve queries and perform procedures with excellence;
• Each interaction may involve handling different types of situations reported by the customer;
• Use systems to record entries and carry out support actions.

Customer Relationship Specialist, Food Service

• Provide offline (asynchronous) customer support;
• Work with a focus on customer experience and satisfaction;
• Perform back-office (BKO) activities;
• Identify and analyze customer questions and requests;
• Support contractual processes related to fixed-line products (data and voice);
• Ensure proper routing and follow-up of requests.

Customer Support Specialist, Remote

• Atendimento ativo e receptivo aos clientes que possuem linha bloqueada parcial/total;
• Negociação da dívida de produtos ou serviços da telefonia;
• Oferecimento de ofertas especiais para pagamento;
• Identificar a necessidade do cliente e trazer uma solução prática e objetiva;
• Utilização de sistemas para realização de registros e aplicações do atendimento;

Especialista em Recuperação de Crédito – Telefonia

• Atendimento receptivo com vendas, com o objetivo de identificar as necessidades do cliente, esclarecer dúvidas, realizar procedimentos e realizar oferta de produtos e/ou serviços.
• O operador precisará identificar a necessidade do cliente e trazer uma solução prática e objetiva, conforme procedimento do produto e/ou serviço;
• Vendas de produtos e serviços;
• Tarefas Técnicas especificas: Atendimento Call Center para oferta de serviços ou produtos de telefonia de voz ou dados, atuando com pacotes de serviços para linha telefônica residencial ou móvel, pacote de dados, banda larga e serviços de fibra;
• Utilizará sistemas para realização de registros e aplicações do atendimento.

Especialista de Atendimento SAC Receptivo com Vendas

• Inbound support via voice, email and WhatsApp for retail and/or high-value clients;
• Provide clarification on financial inquiries and procedures for receivables advances (payment advances);
• Assist with account cancellations and resolve related issues;
• Perform financial calculations, including pro-rata calculations;
• Demonstrate financial analytical skills to resolve complex inquiries;
• Ability to manage multiple tasks and maintain accurate records;
• Ability to understand customers' needs and concerns to provide personalized service.

Specialist I, Customer Service – Voice, Email, WhatsApp

• Inbound support via Voice and/or WhatsApp for retail and high-value clients;
• Clarify financial inquiries and procedures for receivables anticipation (advance collections);
• Assist with account cancellations and resolve related issues;
• Perform financial calculations, including pro rata;
• Demonstrate analytical skills in finance to resolve complex inquiries;
• Ability to manage multiple tasks and maintain accurate records;
• Ability to understand customers' needs and concerns to provide personalized service.

Specialist I – Customer Service (Voice, Email, Chat, WhatsApp)

• Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
• During each interaction, you may handle a variety of customer-reported situations and will use systems to record information.

Inbound Customer Service Specialist – Sales (Telephony)

Collections

• Voice-based customer service (outbound/inbound) to negotiate debts related to telephony or internet products and services, offering special payment arrangements;
• The agent must identify the customer's needs and provide a practical, objective solution in accordance with product/service procedures;
• Use systems to record interactions and execute service actions.