Customer Relationship Specialist, Food Service

Atento

Customer Relationship Specialist providing phone support and resolving inquiries in São Paulo. Focus on empathy and customer satisfaction with a potential for remote work after 90 days.

Posted 7/25/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication and problem resolution. Proficient in recording information and managing customer interactions with empathy and assertiveness.

Highest-signal resume keywords

Customer Service ExperienceEffective CommunicationProactive Problem SolvingEmpathyEmotional Stability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTyping Skills

Soft Skills

Good Communication SkillsAssertive CommunicationCustomer-Focused

Industry Keywords

User SupportCustomer QueriesInternal Systems

About the role

Key responsibilities & impact

Provide user support with a focus on assistance;
Record information in internal systems;
Resolve queries and perform procedures with excellence;
Each interaction may involve handling different types of situations reported by the customer;
Use systems to record entries and carry out support actions.

Requirements

What you’ll need

Minimum age: 18 years;
High school diploma (minimum);
Good communication skills;
Basic computer skills and typing;
Previous experience in customer service is a plus;
Preferably located near the Atento São Bento Unit.
Empathetic;
Assertive communication;
Proactive;
Customer-focused;
Emotional stability.

Benefits

Comp & perks

Transportation allowance (commuter benefit);
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare allowance / Allowance for children with disabilities;
Discounts on products;
Dental coverage;
Family Health+ program;
Corporate PET plan (pet benefits);
Discounts on gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).