Atento

Sales

• Inbound customer service with sales responsibilities, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services;
• In each interaction, you may handle different types of situations indicated by the customer and will use systems to record information.

Inbound SAC Customer Service Specialist – Sales (Telecommunications)

Bilingual

• Process orders from start to finish;
• Track orders;
• Populate and update Excel spreadsheets with required data;
• Receive sales orders by email and enter them into the ERP, verifying prices, inventory, delivery dates, etc.;
• Mark orders ready for shipment;
• Process returns for rejected orders;
• Provide support to customers and the Sales team;
• Manage the process of sending product shipments;
• Perform critical analysis of received orders, including verification of product code, product description, price, and medication expiration date;
• Serve laboratories, pharmacies, and hospitals.

Bilingual Spanish Customer Relationship Specialist – Pharmaceutical Industry

Recruitment

• Responsible for conducting high-volume recruitment processes;
• Gathering and understanding candidate profiles in partnership with the hiring manager/requester, identifying key competencies for the role;
• Conducting competency-based interviews;
• Facilitating group assessment exercises (group dynamics);
• Preparing behavioral evaluation reports;

Mid-level Recruitment and Selection Analyst

Security Engineer

• Responsible for monitoring and handling security incidents and events, using SIEM/EDR tools for detection, analysis and response.
• Perform vulnerability scans, apply system hardening and conduct risk assessments across network and cloud environments.
• Develop and maintain policies, procedures and playbooks aligned with industry best practices.
• Proficient with frameworks and standards such as ISO 27001, LGPD, NIST and CIS Controls, and experienced in conducting security audits.
• Work with Conditional Access, IAM and access validation routines.

Information Security Analyst – Madureira Site

• Responsável por monitorar e tratar incidentes e eventos de segurança, atuando com ferramentas SIEM/EDR para identificação, análise e resposta.
• Realizar varreduras de vulnerabilidades, aplicar hardening de sistemas e conduzir avaliações de risco em ambientes de rede e cloud.
• Elaborar e manter políticas, procedimentos e playbooks alinhados às boas práticas de mercado.
• Domínio de frameworks e normativas como ISO 27001, LGPD, NIST e CIS Controls, além de experiência em condução de auditorias de segurança.
• Atuar com Conditional Access, IAM e rotinas de validação de acessos.

Analista de Segurança da Informação – Site São Bento

Learning and Development

• **Diagnosis and Structuring**
• Map the current Training structure, identifying gaps and opportunities for improvement.
• Gather requirements from partner areas.
• Propose and structure learning paths and training programs.
• Review content and curricula to ensure clarity and alignment with the target audience.
• **Instructional Design and Development**
• Lead end-to-end instructional design (objectives, methodology, assessment, and materials).
• Apply principles of andragogy and active methodologies (microlearning, gamification, case studies, simulations).
• Create and review instructional materials, ensuring visual and pedagogical standardization.
• **Continuous Improvement**
• Monitor results and feedback to evolve training programs.
• Research trends in corporate learning and propose continuous improvements.

Training Consultant

Consultant

• Act as a specialist in ISS, PIS and COFINS, conducting analyses and interpretation of tax legislation.
• Prepare and review tax calculations, reports and technical opinions.
• Propose tax planning strategies to reduce risks and optimize the tax burden.
• Support audits and tax inspections, representing the company before the relevant authorities.
• Ensure accurate calculation and submission of related ancillary tax obligations.
• Provide internal consulting to business areas, serving as a technical reference.

Tax Consultant

Analyst

• Identify training needs in collaboration with business areas;
• Develop technical and behavioral content (online, in-person, and hybrid);
• Support the design and development of learning paths;
• Manage and monitor training metrics (learning KPIs, attendance/adherence, effectiveness);
• Participate in corporate learning and organizational development projects;
• Facilitate training sessions and workshops when required;
• Ensure continuous updating of content in line with changes to processes and systems.

Mid-level Training Analyst

• Validar as projeções de demanda do cliente, considerando curto e longo prazo, análise de variações e curva de distribuição;
• Analisar a necessidade de contratações e movimentações entre células, em conjunto com RH e Treinamento;
• Acompanhar e analisar KPIs operacionais, como absenteísmo, turnover, treinamento e produtividade;
• Validar e acompanhar escalas de trabalho, incluindo modelos 6x1 e 5x2, trocas de turnos e impactos de treinamentos;
• Atuar no relacionamento com clientes internos e externos, garantindo alinhamento de expectativas;
• Preparar apresentações gerenciais e participar de discussões estratégicas para otimização de resultados.

Consultor de Planejamento WFM

• Monitoring, evaluation and development of training instructors;
• Identify training needs across internal areas;
• Prepare management materials for client presentations;
• Attend client trainings and meetings and meetings with support areas;
• Manage ongoing training classes;
• Monitor operational and training KPIs;
• Coordinate instructors' schedules and area requests;
• Participate in meetings;
• Monitor productivity and trainer (multiplier) adherence; create action plans to meet targets.

Senior Training Analyst

• Monitor, evaluate and develop training instructors;
• Identify training needs across internal areas;
• Prepare management materials for client presentations;
• Participate in client and support-area trainings and meetings;
• Manage ongoing training cohorts;
• Monitor operational and training KPIs;
• Track instructors' schedules and area demands;
• Attend meetings;
• Monitor productivity and facilitator adherence; develop action plans to meet targets.

Call Center Representative

• Assist customers with various requests related to their product or service;
• Support may be provided through multiple channels: Voice, Chat, Email, Social Media, or Multichannel.

Young Apprentice – Call Center

People Operations

• Create and maintain payroll items (earnings and deductions), ensuring correct incidences for INSS (Brazilian social security), IRRF (withholding income tax), FGTS (severance fund) and averages.
• Adjust calculation formulas in accordance with collective agreements (CCTs) and internal policies.
• Maintain organizational structures and auxiliary tables (cost centers, employer charges, organizational charts).
• Support the processing and validation of Monthly Payroll, Vacation pay, Terminations and 13th Salary.
• Perform checks and ensure data consistency prior to payroll closing.
• Support the generation of reports for reconciliation, audit and internal controls.
• Provide Level 2 support to the Payroll team, resolving technical and system-related queries.
• Translate labor law rules into system parameter configurations.
• Interact with IT to monitor system updates, environment performance and access management.

Human Resources Consultant – Systems

• Create and maintain payroll items (earnings and deductions), ensuring correct incidences for INSS, IRRF, FGTS and averages.
• Adjust calculation formulas according to collective agreements (CCTs) and internal policies.
• Maintain organizational structures and auxiliary tables (cost centers, employer contributions, organizational charts).
• Support processing and validation of Monthly Payroll, Vacation pay, Terminations and 13th Salary.
• Perform data checks and ensure consistency prior to payroll closing.
• Support generation of reports for reconciliation, audits and internal controls.
• Provide Level 2 support to the Payroll team, resolving technical and system-related queries.
• Translate labor law rules into system parameterizations/configurations.
• Collaborate with IT to monitor system updates, environment performance and access management.

HR Consultant – Systems

Marketing

• Resolve issues related to client accounts, internal policies, and general support;
• Provide multiskill support (chat, email, and/or voice) in a humanized manner, handling a high volume and a variety of requests;
• Manage multiple simultaneous interactions across different channels, using various online tools;
• Constantly consult internal guides and follow service standards and policies with accuracy;
• Meet and maintain performance metrics (Customer Satisfaction, Average Handle Time, Quality);
• Communicate with the internal team in English – reading and interpreting English text is essential.

Inbound SAC Customer Service Specialist – Sales (Telecommunications)

Bilingual Spanish Customer Relationship Specialist – Pharmaceutical Industry

Mid-level Recruitment and Selection Analyst

Information Security Analyst – Madureira Site

Analista de Segurança da Informação – Site São Bento

Training Consultant

Tax Consultant

Mid-level Training Analyst

Consultor de Planejamento WFM

Senior Training Analyst

Senior Training Analyst

Young Apprentice – Call Center

Human Resources Consultant – Systems

HR Consultant – Systems

Bilingual Relationship Specialist II – English, Digital Marketing, Social Media