Atento

Bilingual

• This position will be responsible for developing and maintaining web applications using modern technologies, implementing CI/CD practices with tools such as GitHub Actions and Jenkins.
• Experience in creating automated tests with Cypress, Playwright and PHPUnit is required, along with knowledge of React, TypeScript, HTML5, SASS and JavaScript. On the back end, the candidate should implement and integrate services using PHP (Symfony, Laravel) and JavaScript/Node.js (Express, Next.js), and manage SQL databases such as MySQL and PostgreSQL.
• Use of containers and orchestration with Docker and Kubernetes is essential for the role, as well as developing scripts and automations in Python. Experience with cloud providers, especially AWS and related services, and contributing to infrastructure as code using Kubernetes and EKS is also important.
• Version control with Git and system integration to perform efficient data transfers are also responsibilities of this position. Additionally, experience with queuing and messaging systems such as MSK, Kafka and Kinesis is desirable.

Fullstack Software Developer – Bilingual

Analyst

• Create and maintain operational reports
• Analyze metrics and propose strategic improvements
• Prepare results presentations
• Support managers in decision-making
• Perform quality-area routines, ensuring continuous process improvement
• - Conduct meetings and calibrations with clients/operations;
• - Monitor KPIs;
• - Perform ad hoc analyses, identifying root causes and creating action plans;
• - Update/send reports;
• - Map processes for continuous improvement;
• - Prepare results/analysis presentations;
• - Review and monitor controls, performance indicators and reports;
• - Stay up to date by studying customer service content;
• - Other administrative duties related to the role.

Operational Quality Analyst Jr. – Telephony

• Conduct meetings and calibrations with clients/operations
• Monitor and control KPIs
• Perform ad hoc analyses, identify root causes and develop action plans
• Update and send reports
• Map processes for continuous improvement
• Prepare presentations of results and analyses
• Review and monitor controls, performance indicators, and reports
• Stay up to date by studying customer service content
• Other administrative duties related to the role

Junior Operational Quality Analyst

QA Engineer

• Responsible for developing, implementing, and executing software testing strategies that ensure the quality, performance, and reliability of products throughout their development lifecycle. This professional will collaborate with engineering and product teams to establish testing and automation best practices.
• Create and execute comprehensive test plans, including manual and automated tests, to validate product functionality and quality.
• Use test automation tools such as Selenium and Cypress.io to increase testing efficiency and coverage.
• Develop and maintain test scripts in languages such as JavaScript and TypeScript.
• Collaborate with developers and other team members to identify and resolve quality issues during the development cycle.
• Participate in requirements and specification reviews to ensure all features are testable and aligned with quality standards.
• Document test results and report issues found, aiming at continuous improvement of processes.

Test Analyst

• Coordinate quality activities throughout the project lifecycle, ensuring outcomes align with established objectives.
• Develop and implement comprehensive testing strategies that promote continuous improvement and ensure process efficiency.
• Proactively prioritize testing tasks and projects to optimize resource utilization and maximize results.
• Mentor and guide team members.
• Manage release planning and execution, ensuring all quality criteria are met prior to delivery.
• Analyze test results and implement improvements based on feedback and collected metrics.

Senior Quality Analyst

• This position will be responsible for developing and maintaining web applications using modern technologies, implementing CI/CD practices with tools such as GitHub Actions and Jenkins.
• Experience creating automated tests with Cypress, Playwright, and PHPUnit is required, as well as knowledge of React, TypeScript, HTML5, SASS, and JavaScript. On the back end, the candidate should implement and integrate services using PHP (Symfony, Laravel) and JavaScript/Node.js (Express, Next.js), and manage SQL databases such as MySQL and PostgreSQL.
• The use of containers and orchestration with Docker and Kubernetes is fundamental to the role, as is developing scripts and automations in Python. Experience with cloud providers—especially AWS and related services—is also important, as well as contributing to infrastructure as code using Kubernetes and EKS.
• Version control with Git and integrating systems to perform efficient data transfers are also responsibilities of this position. Additionally, experience with queuing and messaging systems such as MSK, Kafka, and Kinesis is desirable.

Bilingual Fullstack Software Developer

Consultant

• Experience implementing and configuring the SAP HCM module – Payroll, ensuring compliance with Brazilian labor legislation.
• Gather requirements and map processes in collaboration with business stakeholders.
• Lead integrated and unit testing to ensure the quality and compliance of deliverables.
• Prepare functional and technical documentation for implemented solutions.
• Support the project team and end users during implementation and post-go-live.
• Perform adjustments, improvements, and fixes to the payroll module according to client needs.
• Enhance the employee experience through continuous improvement initiatives.
• Provide technical leadership for HR implementations and digital transformations.

SAP HCM Consultant – Senior

People Operations

• Conduct end-to-end recruitment processes for operational and administrative positions
• Align job profiles with hiring managers
• Post job openings on recruitment platforms and social media
• Screen résumés and conduct interviews (online and/or in person)
• Administer and score tests when necessary
• Monitor recruitment metrics (SLA, volume, conversion, etc.)
• Support onboarding and integration of new hires
• Update recruitment controls, spreadsheets, and systems

Junior Human Resources Analyst – Recruitment & Selection

Recruitment

• Will work on talent sourcing strategies;
• Will be responsible for identifying, implementing, and optimizing new recruitment and selection sources;

Junior Recruitment and Selection Analyst – Talent Sourcing Focus

• Conduct meetings and calibration sessions with clients and operations;
• Monitor and control KPIs;
• Perform ad-hoc analyses, identify root causes and develop action plans;
• Update and send reports;
• Map processes to support continuous improvement;
• Prepare presentations of results and analyses;
• Review and monitor control documents and performance indicator reports;
• Stay up to date by studying customer service materials;
• Other administrative duties as required.

• Liderar e orientar a equipe de atendimento bilíngue
• Supervisionar as atividades diárias da equipe
• Identificar oportunidades de desenvolvimento para os membros da equipe
• Realizar sessões de capacitação, workshops e treinamentos individuais
• Acompanhar os KPI’s da operação
• Distribuir as estratégias e repassar as melhores práticas realizadas na equipe
• Controle de PAID/ABS

Team Leader II – Bilíngue Inglês

• Your role is to manage the team and the Recruitment & Selection processes.
• Deliver on hiring requests with quality and within established deadlines.
• Manage the team of analysts.
• Work with a high volume of vacancies.
• Ensure quality and agility in selection processes; create recruitment and selection strategies while keeping up with market trends and innovations.
• Hold daily strategy alignment meetings with the team to meet goals and objectives.
• Manage and guide the team: day-to-day administrative activities; develop individual development plans for team members.
• Negotiate with internal and external clients.
• Results- and data-driven.

HR Manager – Recruitment and Selection

• Conducting recruitment and selection processes
• Negotiating hiring requests/demands
• Attending meetings and liaising with clients
• Monitoring and controlling HR metrics

• Conducting recruitment processes
• Negotiating hiring requests
• Participating in meetings and liaising with clients
• Monitoring HR metrics/KPIs

Sales

• Handle inbound customer service and sales calls to identify customer needs, answer questions, complete procedures, and offer products and/or services;
• The agent must identify the customer's needs and provide a practical, objective solution following product/service procedures;
• Sales of products and services;
• Specific technical tasks: Call center work offering voice or data telephony services or products, including service packages for residential or mobile phone lines, data packages, broadband and fiber services;
• Use systems to record interactions and carry out service-related tasks.

Fullstack Software Developer – Bilingual

Operational Quality Analyst Jr. – Telephony

Junior Operational Quality Analyst

Test Analyst

Senior Quality Analyst

Bilingual Fullstack Software Developer

SAP HCM Consultant – Senior

Junior Human Resources Analyst – Recruitment & Selection

Junior Recruitment and Selection Analyst – Talent Sourcing Focus

Junior Operational Quality Analyst

Team Leader II – Bilíngue Inglês

HR Manager – Recruitment and Selection

Junior Human Resources Analyst – Recruitment & Selection

Junior Human Resources Analyst – Recruitment & Selection

Inbound Customer Service Specialist – Sales