Active Collections Specialist, Telecommunications

Atento

Customer service specialist resolving telecommunication-related debts via phone. Engaging clients with empathy and offering special payment options.

Posted 7/16/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong voice-based customer service skills, effectively negotiating debts related to telephony and internet products while providing practical solutions. Proficient in recording interactions and executing service actions using computer systems.

Highest-signal resume keywords

Voice-Based Customer ServiceDebt NegotiationCommunication SkillsBasic Computer SkillsHybrid Training Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTyping

Soft Skills

Good Communication Skills

Industry Keywords

Telephony ProductsInternet ProductsCustomer Needs IdentificationPayment ArrangementsService Procedures

About the role

Key responsibilities & impact

Voice-based customer service (outbound/inbound) to negotiate debts related to telephony or internet products and services, offering special payment arrangements;
The agent must identify the customer's needs and provide a practical, objective solution in accordance with product/service procedures;
Use systems to record interactions and execute service actions.

Requirements

What you’ll need

Minimum age: 18 years;
Minimum education: High school diploma (secondary education);
Basic computer skills and typing;
Good communication skills;
Availability to attend hybrid training;
Easy access to the Atento São Caetano do Sul unit.

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Daycare assistance / Assistance for children with disabilities / Babysitting allowance / School transportation;
Product discounts;
Dental care;
Family+ service;
Discounts at gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
PET plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit, and salary advances)