Inbound Customer Service Specialist – Sales (Telephony)

Atento

Atendimento receptivo com vendas na Atento, identificando e atendendo necessidades de telefonia. Oportunidade com treinamento presencial ou home office após experiência.

Posted 7/17/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and persuasive skills to effectively identify customer needs and provide tailored solutions. Proficient in customer service and sales techniques, with the ability to handle diverse customer interactions and record information accurately.

Highest-signal resume keywords

Customer Service ExperienceSales SkillsVerbal Communication SkillsNegotiation SkillsBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSalesTypingNegotiationPersuasion

Soft Skills

Verbal CommunicationPersuasive Ability

Industry Keywords

Retail SalesTelemarketingCall Center Customer ServicePublic-Facing RolesSales Consultant

About the role

Key responsibilities & impact

Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
During each interaction, you may handle a variety of customer-reported situations and will use systems to record information.

Requirements

What you’ll need

Be at least 18 years old
High school diploma
Strong verbal communication skills and persuasive ability
Negotiation and persuasion skills
Basic computer skills and typing
Availability to attend training either in-person or remotely
Availability to work on-site
Possibility of remote work after the probation/experience period
Professional experience: We hire candidates without prior professional experience, but experience in customer service and sales is a plus — for example: retail sales, door-to-door sales, supermarkets, shopping centers, department stores, telecommunications support, telemarketing, public-facing roles, sales consultant, sales executive, outbound sales, call center customer service (SAC), ombudsman, Back Office, or Technical Support
Preferably live near or have easy access to the Atento Madureira Unit

Benefits

Comp & perks

Transportation allowance
Meal voucher and/or food allowance
Life insurance
Funeral assistance
Childcare/babysitter assistance; support for children with special needs; school transportation assistance
Product discounts
Dental assistance
Medical assistance
Pet plan (pet insurance/benefits)
Discounts at gyms and sports activities
Educational partnerships with course discounts
Career development plan