Specialist I – Customer Service (Voice, Email, Chat, WhatsApp)

Atento

Customer service representative providing support via voice, email, chat, and WhatsApp for retail clients. Handling financial inquiries and ensuring customer satisfaction through effective communication and problem-solving.

Posted 7/17/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorLead💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and problem-solving skills in finance, providing personalized customer service through effective communication. Capable of managing multiple tasks while maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceFinancial CalculationsAnalytical SkillsCommunication SkillsDetail-Oriented Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ProceduresPro Rata CalculationsBasic Computer SkillsTyping Ability

Soft Skills

Good CommunicationDetail-OrientedProblem-Solving

Tools & Technologies

Voice SupportWhatsAppEmailChat

Industry Keywords

Retail SectorFinancial SectorAccount CancellationsReceivables Anticipation

About the role

Key responsibilities & impact

Inbound support via Voice and/or WhatsApp for retail and high-value clients;
Clarify financial inquiries and procedures for receivables anticipation (advance collections);
Assist with account cancellations and resolve related issues;
Perform financial calculations, including pro rata;
Demonstrate analytical skills in finance to resolve complex inquiries;
Ability to manage multiple tasks and maintain accurate records;
Ability to understand customers' needs and concerns to provide personalized service.

Requirements

What you’ll need

Minimum 18 years of age;
High school diploma (completed);
Basic computer skills and typing ability;
Experience in customer service via Voice, Email, Chat and WhatsApp is a plus, preferably in the financial or retail sector;
Courses or experience in financial areas are a plus;
Availability to work and train in-person;
Good communication and clear diction;
Analytical, detail-oriented problem-solving skills;
Preferably live near the Atento Santana Unit (São Paulo).

Benefits

Comp & perks

Transportation allowance;
Meal and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / Special-needs child support / Babysitter assistance / School transportation;
Product discounts;
Dental care assistance;
Family Health Program+;
Discounts on gym memberships / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).