Credit Recovery Specialist – Telecommunications

Atento

Customer service role focused on negotiating debts from telecommunication services. Requires in-person training and potential for home office work after training.

Posted 7/27/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on negotiation and problem-solving, utilizing effective communication and persuasive techniques to address customer needs in telephony, internet, and TV services.

Highest-signal resume keywords

Customer Service ExperienceNegotiation SkillsVerbal FluencyAnalytical SkillsPersuasive Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsTypingMicrosoft OfficeWordExcelTelemarketing TechniquesCustomer RetentionSales ExperiencePublic SpeakingProbing/Questioning

Soft Skills

EmpathyStrong Communication SkillsResilienceFlexibility

Certifications & Qualifications

Voter RegistrationMilitary Service/Reservist Certificate

Industry Keywords

TelephonyCustomer Service CenterOutbound SalesCall CenterRetailPublic-Facing RolesSales ConsultantTechnical SupportOmbudsmanTelemarketing

About the role

Key responsibilities & impact

Proactive outbound and inbound contact with customers whose line is partially or fully blocked, who wish to negotiate debts for telephony (landline/mobile), internet, or TV products and services, offering special payment options.
The agent must identify the customer’s needs and provide a practical, objective solution in accordance with product and service procedures.
Each interaction may involve handling different types of situations reported by the customer.
Use systems to record and process service interactions.
Active operation; at times functions in a hybrid role (outbound and inbound).

Requirements

What you’ll need

Be at least 18 years old.
Possess voter registration (Título de Eleitor).
Military service/reservist certificate (required for male candidates).
Education: High school diploma required. University studies in progress or completed are a plus (school transcript, enrollment certificate, or diploma required).
Work experience: We hire candidates without prior professional experience, but experience in sales, customer retention, retail (store salesperson, door-to-door, supermarkets, shopping centers, department stores), telephony/customer service, telemarketing, public-facing roles, sales consultant, sales executive, outbound sales, call center, customer service center (SAC), ombudsman (Ouvidoria), back office, or technical support is an advantage.
Courses: Candidates with training in negotiation, argumentation/persuasion, public speaking, probing/questioning, customer service, telemarketing techniques, communication, Word, Excel, typing, or Microsoft Office are preferred.
Basic computer skills and typing.
Verbal fluency and persuasive ability.
Empathy and strong communication skills.
Analytical and solution-oriented profile.
Be persuasive and resilient.
Flexible with working hours.
Preferably live near or have easy access to the São Caetano do Sul unit.

Benefits

Comp & perks

Transportation allowance (commuter benefit).
Meal voucher and/or food allowance.
Daycare assistance / assistance for children with disabilities / babysitter subsidy / school transportation assistance.
Dental coverage.
Medical/healthcare coverage.
Pet plan.
Discounts on gyms / sports activities.
Educational partnerships with course discounts.
Product discounts.
Life insurance.
Funeral assistance.
Career development plan.