Inbound Student Support Specialist, 5x2

Atento

Customer service specialist at Kroton helping students with their needs via phone support. Focus on resolving issues and ensuring satisfaction while generating value for the brand.

Posted 7/27/2026full-timeSão Paulo • 🇧🇷 BrazilEntry Level💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and empathy skills to effectively identify and address student needs while ensuring satisfaction and value for the brand. Proficient in using systems for recording interactions and performing service tasks.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service ExperienceEmpathyBasic Computer SkillsHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer Skills

Soft Skills

Strong Communication SkillsEmpathyWelcoming Approach

Industry Keywords

Customer ServiceStudent SatisfactionService TasksInteraction Recording

About the role

Key responsibilities & impact

The specialist will need to identify the student's needs and provide clear, effective solutions in accordance with current procedures;
Each interaction may involve different types of situations reported by the student;
Will use systems to record interactions and carry out service tasks;
Focus on delighting the student and ensuring their satisfaction, thereby generating value for the brand.

Requirements

What you’ll need

Minimum age: 18 years;
High school diploma or equivalent;
Strong communication skills;
Demonstrated empathy and a welcoming approach;
Customer service experience is a plus;
Basic computer skills;
Easy access to the Santana unit (North Zone of São Paulo).

Benefits

Comp & perks

Transportation allowance (Vale Transporte);
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare allowance / Nanny allowance / School transportation / Allowance for children with disabilities;
Employee discounts on products;
Dental care plan;
Family Health+ program;
Discounts on gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Pet plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advances).