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Customer Relations Specialist – Food Services
AtentoSpecialist in Customer Relations in São Paulo for Atento, focusing on user support and problem resolution. Role involves extensive communication and system interaction while providing solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Capable of recording information accurately and executing support procedures while maintaining emotional composure.
Highest-signal resume keywords
Customer Service ExperienceGood Communication SkillsBasic Computer SkillsEmpathyProactive Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping Skills
Soft Skills
Good Communication SkillsEmpathyAssertive CommunicationProactiveEmotional Composure
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
User-Focused SupportCustomer InquiriesSupport Procedures
About the role
Key responsibilities & impact- Provide user-focused support
- Record information in internal systems
- Resolve inquiries and carry out procedures with excellence
- Each interaction may involve handling different types of situations reported by customers
- Use systems to record information and execute support procedures
Requirements
What you’ll need- Must be at least 18 years old
- High school diploma or equivalent
- Good communication skills
- Basic computer skills and typing
- Previous experience in customer service is a plus
- Preferably live near the Atento São Bento Unit
- Candidate profile:
- Empathetic
- Assertive communicator
- Proactive
- Customer-focused
- Emotional composure
Benefits
Comp & perks- Transportation voucher (commuter allowance)
- Meal voucher and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Assistance for children with disabilities
- Employee discounts on products
- Dental assistance/coverage
- Family Health+ program
- Corporate Pet Plan
- Discounts at gyms / sports activities
- Educational partnerships with course discounts
- Career development plan
- Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit, and salary advance)