Customer Support Specialist, Remote

Atento

Customer Support Specialist providing off-line back-office support focused on customer satisfaction in Brazil. Engaging with clients for fixed-line product contracts and service inquiries.

Posted 7/23/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$1,801 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on customer experience and satisfaction, while effectively managing back-office activities and contractual processes related to fixed-line products.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsMicrosoft Office ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportBack-Office ActivitiesContractual ProcessesTyping Skills

Soft Skills

EmpathyAssertivenessConflict ManagementPositive AttitudePersonalized Service

Tools & Technologies

Microsoft Office

Industry Keywords

Fixed-Line ProductsCustomer ExperienceAsynchronous Support

About the role

Key responsibilities & impact

Provide offline (asynchronous) customer support;
Work with a focus on customer experience and satisfaction;
Perform back-office (BKO) activities;
Identify and analyze customer questions and requests;
Support contractual processes related to fixed-line products (data and voice);
Ensure proper routing and follow-up of requests.

Requirements

What you’ll need

Be at least 18 years old;
High school diploma (complete);
Experience in customer service;
Good verbal and written communication skills;
Proficiency with Microsoft Office and strong typing skills;
Empathetic, assertive communicator, analytical, conflict management, problem-solver, positive attitude and ability to personalize service;

Benefits

Comp & perks

Transportation allowance (commuter benefit);
Meal and/or food allowance (meal voucher);
Life insurance;
Funeral assistance;
Childcare assistance / assistance for children with disabilities;
Product discounts;
Dental assistance (dental insurance);
Discounts at gyms / sports activities;
Educational partnerships with course discounts;
Career development plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).