Customer Support Specialist

Atento

Customer Support Specialist engaging in humanized customer service interactions in São Caetano and remote. Responsibilities include back office support and contract management for mobile products.

Posted 7/25/2026full-timeSão Caetano do Sul • 🇧🇷 BrazilMid-LevelSenior💰 R$1,801 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on customer experience and satisfaction, while ensuring compliance with internal policies and regulatory requirements. Proficient in data management and validation using internal systems and external authorities.

Highest-signal resume keywords

Customer SupportData ManagementRegulatory ComplianceMicrosoft Office ProficiencyAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationQuote PreparationCustomer Record ManagementNegotiation Rules VerificationPlan Pricing Analysis

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyConflict ManagementProblem-Solving

Tools & Technologies

SFAVivoCorpReceita FederalSintegra

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceBackOffice ActivitiesOperational ProceduresContractual ProceduresNumber Portability

About the role

Key responsibilities & impact

Provide offline customer support to clients;
Work with a focus on customer experience and satisfaction;
Perform BackOffice (BKO) activities;
Support contractual procedures related to mobile line products;
Analyze request documentation in VivoCorp and Simplifique; validate the legitimacy of signatories, negotiation rules, and plan/device pricing; check registrations in SFA and Receita Federal/Sintegra; correct data in SFA when necessary;
Verify negotiation rules, and plan, service and device pricing;
Query and validate customer registration information using internal systems (SFA) and official authorities such as Receita Federal and Sintegra;
Make corrections and updates to customer records in SFA, ensuring data integrity;
Prepare quotes and add new lines in VivoCorp; validate existing lines; update customer records; perform number portability and ownership transfers; customize lines for cases not covered by the system's mass processes;
Add new lines, validate existing lines, and perform customer record adjustments;
Customize lines and handle specific requests not covered by the system's mass processes;
Ensure compliance with internal policies, regulatory requirements, and operational procedures.

Requirements

What you’ll need

Be at least 18 years old;
High school diploma or equivalent;
Good verbal and written communication skills;
Proficiency in Microsoft Office and typing skills;
Empathetic; assertive communicator; analytical mindset; conflict management skills; problem-solver; positive attitude; and ability to personalize service;
Comfortable working with multiple systems and processes simultaneously.

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / assistance for children with disabilities;
Employee discounts on products;
Dental coverage;
Discounts at gyms / sports activities;
Educational partnerships with discounts on courses;
Career development plan.