Specialist I, Customer Service – Voice, Email, WhatsApp

Atento

Customer Service Specialist providing assistance to retail clients through multiple channels. Addressing financial inquiries and resolving account issues while achieving performance metrics.

Posted 7/17/2026full-timeSalvador • 🇧🇷 BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial analytical skills and the ability to provide personalized customer service through effective communication. Proficient in managing multiple tasks while maintaining accurate records and resolving complex inquiries.

Highest-signal resume keywords

Financial Analytical SkillsCustomer Service ExperiencePro-Rata CalculationsGood Communication SkillsDetail-Oriented Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CalculationsBasic Computer SkillsTyping SkillsAccount ManagementFinancial Procedures Knowledge

Soft Skills

Analytical SkillsDetail OrientationProblem-Solving SkillsPersonalized ServiceTask Management

Tools & Technologies

WhatsAppEmailVoice Communication

Industry Keywords

Retail SectorFinancial SectorCustomer SupportReceivables AdvancesAccount Cancellations

About the role

Key responsibilities & impact

Inbound support via voice, email and WhatsApp for retail and/or high-value clients;
Provide clarification on financial inquiries and procedures for receivables advances (payment advances);
Assist with account cancellations and resolve related issues;
Perform financial calculations, including pro-rata calculations;
Demonstrate financial analytical skills to resolve complex inquiries;
Ability to manage multiple tasks and maintain accurate records;
Ability to understand customers' needs and concerns to provide personalized service.

Requirements

What you’ll need

Minimum age: 18 years;
High school diploma (completed);
Basic computer skills and typing;
Experience with customer service via voice, email and WhatsApp, preferably in the financial or retail sector, is a plus;
Courses or experience in financial areas are a plus;
Availability to work and train on-site (in person);
Good communication skills and clear diction;
Analytical, detail-oriented problem-solving skills;
Preferably live near the Atento Cabula unit (Cabula, BA).

Benefits

Comp & perks

Transportation allowance;
Meal voucher and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance (including support for special-needs children or babysitting);
Product discounts;
Dental plan;
Family Health Program+;
Discounts at gyms / sports activities;
Educational partnerships offering discounted courses;
Career development plan;
Pet plan;
Bullla Health & Credit benefit (discounts at pharmacies and stores; installment credit and salary advance options).