Account Manager

• Account management
• Successfully manage the delivery of assigned mixed-media projects, taking responsibility for all deliverables
• Develop an intrinsic understanding of your clients’ business model and strategy
• Effectively manage each project stage
• Accurately prepare all project documentation
• Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions
• Client relationship management
• Proactively build strong client relationships with your day-to-day client contacts
• Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients’ expectations
• Commercial responsibility
• Work closely with your team leader to develop your commercial awareness of Black Sun’s job costing and fee structures
• Effectively manage project budgets by implementing all Black Sun’s quality assurance and financial processes
• Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients
• New business and client development
• Work closely with team leaders to successfully identify new business opportunities from your existing clients, writing client proposals and effectively presenting concepts and delivery presentations
• Support the new business process by assisting with the delivery of new business proposals
• Research and strategic development
• Support internal teams with Black Sun’s research into best practice corporate communications by conducting research
• Continually drive your understanding of our clients’ businesses, the industries they operate in, and trends in best practice corporate communications

Account Manager – Stakeholder Advisory and Engagement

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

Sales

• Design and drive the long-term strategic planning process for the Porsche Asia Pacific (PAP) region
• Lead holistic sales analysis by evaluating market trends and performance to ensure robust, data-driven planning based on defined assumptions
• Develop and enhance analytical tools and methodologies to forecast market development and identify future sales potential
• Ensure effective demand and supply planning by aligning sales forecasts with operational and production requirements
• Manage the tactical incentive budget process in accordance with timelines and governance requirements while ensuring optimal allocation and utilisation of funds
• Support the design and implementation of programmes to drive growth and operational efficiency
• Identify sales risks, define mitigation measures and monitor risk exposure across markets
• Contribute to cross-functional initiatives and strategic projects supporting Porsche Asia Pacific’s long-term growth strategy
• Lead a team of two specialists, overseeing Sales Analytics and Sales Operations functions to drive alignment and effective execution

Manager/Senior Specialist – Strategic Sales Planning

Account Executive

• Lead with a data-driven approach to identify and reach out to potential customers
• Manage pipeline, revenue forecasts, sales activity using Salesforce for maximum efficiency
• Leverage compelling storytelling and vision transfer to guide customers
• Exhibit a deep love for Canva’s product and ability to sell creative solutions
• Gather customer feedback and convey market needs to inform Product roadmap
• Foster long-term relationships with customers and internal teams
• Simplify complex situations into customer-ready stories and materials

Enterprise Account Executive

• Develop and implement training policies, procedures, and programs
• Design and develop relevant training modules based on individual/departmental/company needs
• Development, delivery and assessment of in-house programs
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Sales Trainer

• Own the Vertical
• Deliver Predictable Growth
• Champion Solution Selling
• Build & Develop Talent
• Serve as the senior commercial lead
• Establish and deepen executive-level relationships
• Act as a trusted advisor to customer leadership
• Operate as a principal voice on the APAC Sales leadership team
• Drive strategic alignment across various teams
• Provide APAC executive leadership with authoritative perspectives
• Represent Equinix externally at senior industry forums
• Establish clear performance standards

Senior Director, BFSI Vertical Sales

• Make outbound call on the provided leads and encourage the given offer to customers
• Convince and enroll interested customers over the phone
• Accurately update the system on the call outcome
• Deliver good customer experience by focusing on customers wants and needs
• Go “extra mile” to meet sales quota
• Meeting the quality service standards
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Assistant Tele Sales Associate

Client Partner

• Develop a detailed annual Strategic Sales Action Plan, as well as quarterly sales action plans for accounts aimed at achieving and exceeding revenue generation goals for each Account and submit to the direct manager for approval.
• Maintain a frequent personal contact with all property-based sales personnel(PST) to ensure product knowledge is always up to date and complete alignment of sales strategies.
• Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient leads.
• Qualify all transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable” business.
• Using Internal data and external information, analyse and evaluate accounts transient productivity (past, current and future) to ensure individual Customer targets are met.
• Establish and nurture a partner relationship with all key contacts, decision makers, bookers and influencers within every owned Account.
• Conduct product training to accounts on a regular basis to ensure Belmond remains front-of-mind at all times.
• Host events with select key accounts and their clients throughout the year.
• Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
• Make full use of all selling, negotiating and closing tools to increase conversion ratio from the assigned territory and account platform.
• Assist Director of Sales with the organization of annual sales series, strategic partners’ sales events, and Belmond presence to relevant trade shows.
• Plan regular educational trips to key Belmond destinations as defined in the quarterly / annual sales action plan, and escort these trips if necessary.
• Attend relevant industry functions & meetings to ensure the Company’s brand is properly represented.
• Maintain excellent relationships with industry colleagues including tourism boards, airlines, DMCs, etc.
• Provide feedback information on latest market conditions/newest trends to the direct manager.
• Execute an ongoing prospecting plan, adding new active accounts to the portfolio of Accounts.
• Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets, properties and account performance.
• Maintain a clean database of all owned accounts and contacts, with all sales activities logged into OSC.
• Manage expenses through tight control, maintain annual costs within allocated resources.
• Prepare all production, account management and other sales reports as requested by the direct manager.

Client Manager

• Engage leads across SMB, Mid-Market, and Enterprise, through chat, email, phone and online meetings
• Assist in generating new business opportunities by qualifying inbound leads and/or driving various outbound campaigns and creating the pipeline for the growing business in the region
• Qualify and develop inbound and/or outbound sales leads
• Complete accurate tracking of communication with current and potential customers within the CRM
• Work with the Account Executive team to design industry-specific outbound efforts and define the best strategy to approach new leads
• Schedule demonstrations between account executives and potential customers
• Use the best social selling techniques to identify sales leads and be able to provoke them
• High volume of calls with Decision Makers to identify the “pain points” which could be addressed
• Responsible for most of the Account Executive pipeline

Sales Consultant, English

Sales Consultant Specialist, Polish

• Engage leads across SMB, Mid-Market, and Enterprise, through chat, email, phone and online meetings.
• Qualify and develop inbound and/or outbound sales leads.
• Complete accurate tracking of communication with current and potential customers within the CRM.
• Work with the Account Executive team to design industry-specific outbound efforts and define the best strategy to approach new leads.
• Schedule demonstrations between account executives and potential customers
• Use the best social selling techniques to identify sales leads and be able to provoke them.
• High volume of calls with Decision Makers to identify the “pain points” which could be addressed.
• Responsible for most of the Account Executive pipeline.

Sales Consultant Specialist, Arabic

• Engage leads across SMB, Mid-Market, and Enterprise, through chat, email, phone and online meetings
• Qualify and develop inbound and/or outbound sales leads
• Complete accurate tracking of communication with current and potential customers within the CRM
• Work with the Account Executive team to design industry-specific outbound efforts and define the best strategy to approach new leads
• Schedule demonstrations between account executives and potential customers
• Use the best social selling techniques to identify sales leads and be able to provoke them
• High volume of calls with Decision Makers to identify the “pain points” which could be addressed
• Responsible for most of the Account Executive pipeline

Sales Consultant Specialist, Turkish

• Responsible for the day to day management of the contact center to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedback provided to the team members on their performance are accurate, complete and timely.
• Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Contribute to the weekly and monthly business reviews with the client, sharing data-driven insights into the performance of your team and its markets.

Sales Team Lead

• To serve as the account manager and first point of contact to business owners, introducing them to exciting opportunities for increasing their business visibility through online marketing
• Manage business inquiries by via phone, e-mail and/or live chat
• Provide outstanding service and support to client's advertisers, publishers and users
• Provide strategic advice and help solve issues by working closely in a consultative role with your client portfolio
• Implement creative ways to improve client relationships and promote other products
• Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Business Development Sales Executive, SEA Market

Inside Sales

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met.
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity.
• Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Senior Inside Sales Specialist

• Delivering revenue versus target on a monthly and quarterly basis
• Generating net new leads and closing new logos through your existing end client relationships, and prospecting via cold-calling and leveraging platforms like LinkedIn/other social media
• Re-engaging relationships in the existing install base to promote LRQA’s cybersecurity offerings
• Managing and closing new marketing leads generated by LRQA
• Upselling to existing clients to expand their engagement across multiple lines of business
• Consistently building a pipeline of highly qualified opportunities
• Regularly updating CRM systems (e.g. Microsoft Dynamics)
• Collaborating closely with cross functional teams, including technical, pre-sales, and post-sales delivery teams to ensure end-to-end sales facilitation and client satisfaction
• Participating in kick-off and debrief calls with clients

Strategic Account Manager, Cyber APAC

• Own regional and site-level vendor performance across assigned regions, vendors, and sales motions
• Drive attainment against revenue, pipeline, productivity, conversion, quality, and forecast accuracy targets
• Inspect funnel health and identifying whether performance issues are driven by quality, speed, routing, enablement, staffing, tooling, or execution
• Run high-quality WBRs, MBRs, QBRs, scorecards, governance forums, and corrective action plans with vendor partners
• Hold vendor leadership accountable for frontline management, coaching, staffing, execution discipline, and measurable improvement
• Ensure regional adoption of global standards, playbooks, QA frameworks, process expectations, and readiness requirements
• Monitor new-hire ramp quality, certification outcomes, productivity curves, and vendor capacity against business needs
• Translate performance signals into clear business narratives for Sales leadership, RevOps, Finance, Enablement, Program Management, and other internal stakeholders

Senior Vendor Manager, SMB Sales

• Grow and target new business from existing and new customers
• Own and develop commercial relationships and profitability
• Strategize and deliver end-to-end multi-divisional product
• Conduct regular market assessments and client reviews

Regional Key Account Manager

• Sustain awarded business and support related growth
• Drive operational efficiency and performance
• Prepare operational data and present performance results
• Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
• Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
• Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
• Drive customer satisfaction by implementing value added solutions and continuous improvement projects
• Implement new lanes of existing key accounts to ensure customer service level agreements are met
• Maintain customer SOP and ensure communication and training is provided
• Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solutions

Operational Key Account Manager

• Provide comprehensive commercial support to Key Account Managers (KAMs)
• Prepare quotations and mini RFQs by liaising with overseas offices, internal pricing teams and tariff tools to secure optimal rates
• Maintain accurate and consistent customer quotation and account records
• Support customer onboarding through credit application submission (eCAF)
• Handle customer enquiries, quotation follow-up to maximize hit rate
• Facilitate cross-functional coordination to ensure timely response to customer requests
• Identify recurring service issues and gather feedback
• Updates Customer SOPs to ensure adherence to validated procedures
• Prepare customer reports and support KAMs in business review meetings

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