Regional Key Account Manager, APAC

DSV - Global Transport and Logistics

Regional Key Account Manager supporting service performance and profitable growth across key accounts in APAC. Collaborating with commercial and operational teams for continuous improvement and quality service delivery.

Posted 7/9/2026full-timeSingapore • 🇸🇬 SingaporeSeniorLeadWebsite

About the role

Key responsibilities & impact

Support the Global Account Manager in driving service performance, retention, and profitable growth for assigned key accounts within the responsible region.
Coordinate regional execution, customer performance follow-up, and continuous improvement across commercial and operational teams.
Support service quality and performance across assigned key accounts within the responsible region.
Contribute to gross profit growth across the regional account portfolio.
Standardize and optimize processes to improve performance and reduce complexity.
Support retention through value creation, upselling, and cross-selling in the responsible region.
Drive continuous improvement initiatives.
Manage margin analysis, pricing, and tariff administration.
Oversee billing and DSO performance.
Build strong stakeholder relationships and support regular performance reviews with key customer contacts in the responsible region.
Monitor monthly gross profit performance against annual targets.
Partner closely with the Global Account Manager and regional, product, country, and key account teams.
Share best practices across the regional commercial organization.
Strengthen account retention through broader product engagement and multi-level customer relationships.
Ensure disciplined compliance with CRM standards and processes.
Drive customer retention and enable incremental growth.
Identify regional growth opportunities by aligning customer needs with the service portfolio.
Support the Global Account Manager and tender teams in RFI, RFQ, and RFP processes for the responsible region.
Support monthly and quarterly business reviews and drive follow-through with operations in the responsible region.
Coordinate rate requests and spot quotes within the responsible region.
Position DSV’s performance management capability as a customer differentiator.
Improve efficiency, effectiveness, and cost-to-serve across customer-specific delivery.
Recommend operating models, structures, and capacity plans to unlock cross-account synergies.
Monitor KPIs and data quality, align priorities, and escalate issues when needed.
Drive service improvement through root cause identification and corrective action.
Coordinate root cause resolution with country and business unit owners and monitor closure.
Own customer-side performance issues, including unrealistic commitments, poor data quality, and misaligned expectations.
Resolve data quality issues with relevant countries and escalate when required.
Coordinate implementation of new and awarded business for assigned key accounts within the responsible region.
Ensure customer SOPs are created, approved, and maintained on time.
Ensure country work instructions align with customer SOPs and internal standards.
Perform assigned tasks in support of DSV’s quality, health, safety, and environmental objectives and targets, as documented in the integrated management system, and comply with all requirements set out in the QHSE policy.

Requirements

What you’ll need

Bachelor’s degree or freight forwarding apprenticeship
7+ years of professional experience, ideally in an international environment
3+ years of industry experience
3+ years in operations and account management
2+ years of sales experience
Strong understanding of commercial and operational processes in the air freight and ocean freight industry
Extensive knowledge of supply chain management and logistics
Knowledge of reporting, controlling, and quality management
Extensive knowledge of the market, customer opportunities, competitors, suppliers, and industry trends
Ability to review, analyze, and interpret contracts and translate requirements into operational instructions and standard operating procedures
Key account management expertise
Process management experience, including standardization and centralization
Knowledge of project management methodologies
Knowledge of implementation and continuous improvement methodologies
Risk management principles
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio
Knowledge of PA operational and customer-facing IT systems, such as FOS, SAP TM, Pantrace, myPA, LogNet, and SAP
Knowledge of freight forwarding, supply chain management IT systems, and EDI system functionality
Fluent in written and spoken English
Proficiency in additional written and spoken languages is an advantage.

Benefits

Comp & perks

Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operations ManagementSales ExperienceRisk Management PrinciplesContract Review and AnalysisContinuous Improvement MethodologiesData Analysis and ReportingMargin AnalysisPricing and Tariff AdministrationCustomer Relationship ManagementProject Management Methodologies

Soft Skills

Stakeholder Relationship BuildingCommunication SkillsProblem-Solving SkillsTeam CollaborationPerformance Review Facilitation

Certifications

Bachelor’s DegreeFreight Forwarding Apprenticeship