Operational Key Account Manager

DSV - Global Transport and Logistics

Operational Key Account Manager focusing on customer retention and operational efficiency. Drive performance and implement solutions for key accounts in a logistics company.

Posted 7/9/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational efficiency, KPI development, and data quality improvement within international logistics. Proficient in managing client relationships and driving customer satisfaction through effective communication and project management.

Highest-signal resume keywords

Multi-Modal Logistics ExperienceKPI DevelopmentProject ManagementChange ManagementFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Data AnalysisRoot Cause AnalysisPerformance MeasurementData Quality ImprovementCustomer Service Level Agreements

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

Microsoft Office SoftwareTMS (TANGO)

Industry Keywords

International LogisticsClient ManagementOperational EfficiencyContinuous ImprovementSOP Maintenance

About the role

Key responsibilities & impact

Sustain awarded business and support related growth
Drive operational efficiency and performance
Prepare operational data and present performance results
Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
Drive customer satisfaction by implementing value added solutions and continuous improvement projects
Implement new lanes of existing key accounts to ensure customer service level agreements are met
Maintain customer SOP and ensure communication and training is provided
Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solutions

Requirements

What you’ll need

5 years’ experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred.
Fluency in English (both written and spoken) is required
Advanced knowledge of Microsoft Office Software required
Knowledge of TMS (TANGO) is preferred
Project and Change Management

Benefits

Comp & perks

Professional development
Flexible working arrangements