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Operational Key Account Manager
DSV - Global Transport and LogisticsOperational Key Account Manager focusing on customer retention and operational efficiency. Drive performance and implement solutions for key accounts in a logistics company.
About the role
Key responsibilities & impact- Sustain awarded business and support related growth
- Drive operational efficiency and performance
- Prepare operational data and present performance results
- Develop and control KPIs and improve data quality by proactive collaboration with Cluster Operations
- Escalate and follow through on operational, data quality and KPI issues by conducting root cause analysis and defining corrective actions
- Serve as single point of contact for all operational issues and escalations, with a responsibility of updating relevant stakeholders
- Drive customer satisfaction by implementing value added solutions and continuous improvement projects
- Implement new lanes of existing key accounts to ensure customer service level agreements are met
- Maintain customer SOP and ensure communication and training is provided
- Ensure that the customer set up in company systems is in place including relevant interfaces and reporting solutions
Requirements
What you’ll need- 5 years’ experience with a multi-modal (air & ocean) international logistics company in an operations or client management role is preferred.
- Fluency in English (both written and spoken) is required
- Advanced knowledge of Microsoft Office Software required
- Knowledge of TMS (TANGO) is preferred
- Project and Change Management
Benefits
Comp & perks- Professional development
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Operational Data AnalysisRoot Cause AnalysisPerformance MeasurementData Quality ImprovementCustomer Service Level Agreements
Soft Skills
CollaborationCommunicationProblem-Solving