Learning and Development

• To design training courses and materials in compliance with the process of learning using eLearning tools; assists with organizing and conducting training using a webinar tool and tests learning deliverables ensuring performance improvement in line with business goals.
• Designs courseware including scrip writing, storyboards, facilitator guides and participant materials as well as course certification in compliance with company process of learning.
• Creates and maintains pre-, post-, and behavioral change assessments within each course; uses data to provide statistical proof that course objectives are being achieved.
• Consistently researches technology and media options for effective adult blended learning.
• Creates and maintains training material and ensures that adult learning principles are applied.
• Partners with various subject matter experts to design content, where appropriate.
• Produces and/or creates engaging visual content that will keep concepts fresh and relevant for colleagues.
• Participate in design reviews, revisions, and quality assurance checks.
• Maintain version control and documentation for assigned learning assets.
• Creates and manages development timelines and milestones to ensure all requirements are met.
• Stay informed about instructional design trends, emerging tools, and best practices, including AI platforms such as Co-Pilot and Articulate AI.

Instructional Designer – Learning & Development

• Develop and execute a field-focused training and development strategy aligned to business priorities
• Design competency-based programs that strengthen clinical expertise, business acumen, and sales execution
• Build structured onboarding, certification, and development pathways to accelerate productivity and retention
• Drive continuous development of existing representatives and managers to elevate clinical and business capabilities
• Partner with sales leaders to assess field skill gaps and deploy targeted coaching and training solutions
• Lead development of tools and curriculum that reinforce consultative selling and strategic account management
• Leverage AI, advanced analytics, and digital learning platforms to scale training impact and personalize learning experiences
• Integrate e-learning, virtual platforms, and data-driven insights into training delivery and performance tracking
• Establish performance indicators that align training efforts with field execution, adoption, and business outcomes
• Lead training strategy and execution for national sales meetings
• Continuously evaluate and adopt innovative training methodologies and technologies to enhance effectiveness

Advanced Training and Field Development Manager

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies
• Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality
• Develop and facilitate training programs
• Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards
• Partner with internal teams to design curriculum, training materials, and technical content

Retail Technical Training Coordinator

• Develop and execute leadership and talent development strategies that strengthen organizational capability, employee growth, engagement, and performance.
• Partner with business leaders to identify talent priorities, leadership needs, capability gaps, and workforce development opportunities.
• Design and implement leadership development initiatives that build the skills and behaviors required to lead self, others, and the business effectively.
• Oversee onboarding, new manager development, mentoring, internship, career development, and role-based learning programs across the organization.
• Develop scalable learning and career development pathways that support employee growth, internal mobility, succession readiness, and long-term success.
• Lead, coach, and develop the Learning Experience Lead and People Programs Lead while fostering collaboration, accountability, and continuous improvement.
• Ensure talent and leadership development programs are delivered with consistency, quality, engagement, and measurable impact.
• Collaborate with business leaders, subject matter experts, and People Services partners to design and implement effective development solutions.
• Build strong relationships across the organization and influence stakeholders to support leadership and talent development initiatives.
• Define success measures, evaluate program effectiveness, analyze talent metrics, and develop insights that support strategic decision-making.
• Use feedback, performance data, and business outcomes to enhance programs, improve effectiveness, and maximize organizational impact.
• Embed IOA Behaviors into leadership development, onboarding, career growth, and employee experience initiatives to reinforce organizational values.
• Support a culture of learning, growth, collaboration, accountability, and leadership excellence throughout the employee lifecycle.
• Maintain expertise in leadership development, talent management, organizational effectiveness, learning technologies, and industry best practices.
• Demonstrate integrity, leadership, accountability, and professionalism in all interactions.

Leadership & Talent Development

• Become familiar with the areas of technology specialization in compliance with guidelines, policies and norms of UH.
• Meet with Subject Matter Experts to update content for online, self-paced and instructor-led learning modules.
• Design and develop engaging, interactive online and classroom training programs on products, process, systems and skills.
• Identify, develop and implement appropriate technology and instructional solutions for teaching and learning on multiple projects.
• Create all training objects, tools and supporting materials for curriculum and collaborate with training facilitators to teach the material through train-the-trainer and teach-back sessions.
• Create supporting material including exercises, activities, assessments, material and media (e.g. audio, video, simulations, role play, games, etc.) that enhances retention and learning transfer.
• Create and update learning resources and documentation including project documentation and course folders.
• Review feedback from internal clients and incorporate as needed.
• Assist Clients and technology staff to resolve issues related to technology used in teaching.
• Assist in troubleshooting developed courses in UH’s LMS (Cornerstone).
• Answer customer support questions and monitor helpdesk tickets for the applications you support and develop content for.

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Manage LISC Cleveland’s network of Financial Opportunity Centers, and provide ongoing organizational resources, networking opportunities, strategic guidance, planning and project management, technical assistance, and training for each site.
• Steward strategic relationships with economic development and workforce partners to establish LISC’s FOC model as a value-add within the local ecosystem.
• Under the guidance of the Senior Program Officer, plan and carry out workshops and peer learning events for partners on topics related to LISC Cleveland’s financial stability and homeownership programs. Efforts will include leading the execution of the program, coordination of session logistics and speakers, and related program communications. Topics will include Financial Stability, Heirs Property, Home Repair and Homeownership.
• Support the implementation of the Section 4 workplan through grants management, monthly reimbursement and programmatic deliverables for compliance reporting.
• Assist and work with community partners to strengthen program design, implementation, and staff capacity around financial stability and wealth building initiatives, focusing on housing programs.
• Manage the development and implementation of LISC Cleveland’s community and housing programs, including monitoring and reporting on programmatic goals and deliverables.
• Work with LISC Cleveland staff to develop new programs and partnerships with government, nonprofits and corporate and philanthropic partners.
• Participate in city-wide initiatives that further programmatic priorities managed by other partners.
• Identify opportunities to highlight LISC’s thought leadership in financial coaching, workforce development and housing strategies.
• Collaborate with colleagues to develop and write proposals to raise resources for LISC Cleveland programs, report to funders on programmatic results and maintain and cultivate funder relationships.
• Track data and develop accurate, accessible, and up-to-date grant applications and reports on grantee/partner projects and program accomplishments.
• Coordinate with the national Housing and Income and Wealth Building Team on program alignment.
• Perform additional duties as assigned by the Executive Director and Senior Program Officer.
• When safe, periodically travel outside of the Cleveland area for peer learning, training and national LISC activities about 5% annually.

Program Officer – Wealth Building, Workforce Development

• Lead the end-to-end instructional design process using adult learning principles and the ADDIE methodology
• Design and develop engaging learning solutions including eLearning, instructor-led training, videos, job aids, and performance support tools
• Partner with subject matter experts and stakeholders to identify learning needs and create effective training programs
• Develop and maintain new-hire training curricula
• Manage multiple learning projects, timelines, milestones, and stakeholder communications
• Measure learning effectiveness through assessments, evaluations, and business impact analysis
• Administer and support learning technologies, including LMS platforms and authoring tools

Senior Instructional Designer

• Develops and leads the project management, implementation, and facilitation of programs that support OD strategies and desired outcomes.
• Designs curriculums, programs, workshops, and learning resources that are aligned with adult learning practices and research that reflects a diversity of learning styles.
• Facilitates a variety of learning & development programs, presentations, trainings and onboarding activities.
• Collects and assesses data regarding the effectiveness of learning & development initiatives.
• Builds partnerships across the organization with to enhance learning and development programs, and ensure optimal outcomes for OD initiatives.
• Effectively and consistently navigates ambiguous project environments; organizes work efforts and deliverables with a concern for order, quality, and accuracy.
• Performs other duties as assigned.

Organizational Development & Learning Professional – OD&L

• Lead the redesign of a training operating model from predominantly manual, instructor-led delivery toward scalable, AI-enabled learning
• Lead the redesign of the editorial Quality Management System
• Build measurement systems that move beyond activity and satisfaction toward application and business outcomes
• Partner with the Content Performance Analyst to measure and track performance
• Build strong relationships with editorial leadership, cross-functional partners, and vendors
• Set short- and long-term goals, performance targets, and operating plans
• Stay market-savvy, maintaining strong awareness of emerging AI training and QA trends

Senior Manager, Training and Quality

• Lead the redesign of a training operating model from predominantly manual, instructor-led delivery toward scalable, AI-enabled learning; de-risk single-point-of-failure roles by externalizing siloed knowledge into documented, AI-ingestible assets.
• Lead the redesign of the editorial Quality Management System: QA frameworks, sampling, scoring standards, calibration, and feedback loops, optimizing for AI-assisted quality auditing (automated sampling, error detection, trend analysis, workflow monitoring) using defensible methods: rubrics, thresholds, and error taxonomies.
• Build measurement systems that move beyond activity and satisfaction toward application and business outcomes, linking training effectiveness and editorial quality to downstream customer and business results.
• Partner with the Content Performance Analyst to measure and track time-to-proficiency, post-training quality and accuracy, and AI-assisted versus unassisted performance.
• Build strong relationships with editorial leadership, cross-functional partners (Technology, Finance, Metrics), and vendors; communicate strategy, progress, and risk to senior leadership through structured reporting.
• Set short- and long-term goals, performance targets, and operating plans, including learning-effectiveness and quality-maturity targets.
• Stay market-savvy, maintaining strong awareness of emerging AI training and QA trends; bring those insights into driving roadmap planning and content differentiation.

• Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development
• Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards
• Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements
• Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find
• Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale
• Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff
• Foster interactive learning environments that encourage participation, real-world application, and continuous feedback
• Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality
• Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience
• Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity
• Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively
• Oversee compliance training programs and certification requirements
• Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements
• Maintain records and processes that hold up to regulatory and organizational audits
• Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals
• Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure
• Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems
• Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership
• Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions
• Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment
• Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change
• Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed

Senior Learning & Development Lead

• Design and deliver role-based training programs (in-person and virtual) across all core systems (e.g., Yardi, Sherpa, UKG)
• Create and maintain training content and materials, including: Playbooks, Job aids, Quick-reference guides, Absorb courses
• Ensure training is practical, workflow-based, and aligned to how work is performed in the field
• Facilitate both onboarding sessions and ongoing training for existing team members
• Support technology adoption efforts tied to new system implementations, enhancements, and updates
• Execute structured change management plans, ensuring users understand what is changing and how to apply it in their daily work
• Reinforce usage expectations through ongoing training, communication, and coaching
• Gather user feedback and identify friction points to improve both training and system usability
• Partner with the People team to support new hire onboarding, ensuring early and effective system training
• Define and deliver training that enables employees to become proficient quickly and confidently
• Track training effectiveness and adoption trends; adjust approach to improve outcomes
• Partner closely with COO and Operations Leadership, Training & Development / People Team, IT / Technology Teams

Senior Specialist, Technology Training – Enablement

• Supports the development and delivery of learning and talent development programs using sound learning and talent development principles.
• Provides stakeholder consultation, the creation and delivery of learning and talent development resources, project and program management and measurement, and other deliverables that support learning and talent development.
• Delivers a variety of learning and talent development programs to live audiences both in-person and virtually.
• Provides stand-up classroom instruction.
• Reviews learning and talent development materials in relation to organizational needs, employee experiences and program objectives to ensure the consistency of quality, accuracy of content, and the achievement of intended business outcomes.
• Fosters effective relationships among the HR function, the management team, business units and external partners and within the learning environment.
• Updates and analyzes program data to proactively make recommendations to management on areas of opportunity.
• Provides reporting and data analysis of learning and talent development metrics across businesses.

Learning & Talent Development Specialist – Corporate & Institutional Banking, Asset Management

• Foster a culture of achievement in the sales team by encouraging reps to hit or exceed their quotas
• Mentor and train sales reps to improve performance, reduce turnover, and provide on-the-job support
• Grow our sales team by recruiting, hiring, and onboarding new salespeople
• Analyze previous sales periods to create accurate forecasts
• Track performance metrics
• Coach and drive sales
• Set personal and team goals/achieve goals
• Foster Teamwork
• Focus on developing full room solutions and encourage in-home style consultations.

Furniture Sales – Manager in Training

• Supports the development and delivery of learning and talent development programs using sound learning and talent development principles
• Provides stakeholder consultation, the creation and delivery of learning and talent development resources, project and program management and measurement, and other deliverables that support learning and talent development
• Delivers a variety of learning and talent development programs to live audiences both in-person and virtually
• Provides stand-up classroom instruction
• Reviews learning and talent development materials in relation to organizational needs, employee experiences and program objectives to ensure the consistency of quality, accuracy of content, and the achievement of intended business outcomes
• Fosters effective relationships among the HR function, the management team, business units and external partners and within the learning environment
• Updates and analyzes program data to proactively make recommendations to management on areas of opportunity
• Provides reporting and data analysis of learning and talent development metrics across businesses

Learning & Talent Development Specialist – Enterprise Talent

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies
• Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality
• Develop and facilitate training programs, including ASE and internal certification preparation
• Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards
• Partner with internal teams to design curriculum, training materials, and technical content
• Support new product, tool, and technology launches through structured training and field enablement

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Learning and Development jobs in Ohio

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Instructional Designer – Learning & Development

Advanced Training and Field Development Manager

Instructional Designer

Retail Technical Training Coordinator

Leadership & Talent Development

Instructional Designer

Instructional Designer

Program Officer – Wealth Building, Workforce Development

Senior Instructional Designer

Organizational Development & Learning Professional – OD&L

Senior Manager, Training and Quality

Senior Manager, Training and Quality

Senior Learning & Development Lead

Senior Specialist, Technology Training – Enablement

Learning & Talent Development Specialist – Corporate & Institutional Banking, Asset Management

Furniture Sales – Manager in Training

Learning & Talent Development Specialist – Enterprise Talent

Operations Training Manager, Delivery

Retail Technical Training Coordinator

Communications and L&D Coordinator