Operations Training Manager, Delivery

Kin Insurance

Operations Training Manager overseeing training delivery and development for Operations teams at Kin, a remote-first insurance company. Ensuring high-impact learning experiences for performance acceleration.

Posted 6/22/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
Own and manage the Operations training calendar and team capacity
Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Requirements

What you’ll need

5+ years of experience in training, learning and development, operations enablement, or a related field
2+ years of experience in a leadership role with direct reports
The capacity to thrive within a high-speed, evolving landscape while managing ambiguity effectively
Experience working in a highly regulated industry such as insurance, finance, health care, or other related field
Experience managing training programs or learning initiatives across multiple teams or operational functions
Proven ability to lead and develop trainers or facilitators in a performance-driven environment
Strong facilitation and coaching skills with experience delivering engaging virtual or in-person learning experiences
Ability to translate operational needs and performance data into effective learning solutions
Strong cross-functional collaboration skills and the ability to partner effectively with business leaders
Excellent organizational and program management skills, including experience managing complex training calendars or initiatives

Benefits

Comp & perks

Competitive salary and company equity through Restricted Stock Units (RSUs)
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions
Company-paid life insurance and short-term disability
A variety of supplemental benefit options
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees, plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities
Professional development budgets for certifications, conferences, and learning available

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program managementlearning and developmentfacilitationcoachingperformance managementdata analysisprogram managementonboardingcontinuous learningtraining effectiveness evaluation

Soft Skills

leadershipmentorshiporganizational skillscross-functional collaborationcommunicationadaptabilityproblem-solvingteam developmentengagementperformance-driven mindset