Senior Manager, Training and Quality

RELX

Senior Manager at LexisNexis enhancing AI-first training and quality capabilities. Leading teams to improve editorial quality and training effectiveness across global operations.

Posted 7/7/2026full-timeRemote • California, New York, North Carolina, Ohio • 🇺🇸 United StatesSenior💰 $118,300 - $263,800 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Lead the redesign of a training operating model from predominantly manual, instructor-led delivery toward scalable, AI-enabled learning; de-risk single-point-of-failure roles by externalizing siloed knowledge into documented, AI-ingestible assets.
Lead the redesign of the editorial Quality Management System: QA frameworks, sampling, scoring standards, calibration, and feedback loops, optimizing for AI-assisted quality auditing (automated sampling, error detection, trend analysis, workflow monitoring) using defensible methods: rubrics, thresholds, and error taxonomies.
Build measurement systems that move beyond activity and satisfaction toward application and business outcomes, linking training effectiveness and editorial quality to downstream customer and business results.
Partner with the Content Performance Analyst to measure and track time-to-proficiency, post-training quality and accuracy, and AI-assisted versus unassisted performance.
Build strong relationships with editorial leadership, cross-functional partners (Technology, Finance, Metrics), and vendors; communicate strategy, progress, and risk to senior leadership through structured reporting.
Set short- and long-term goals, performance targets, and operating plans, including learning-effectiveness and quality-maturity targets.
Stay market-savvy, maintaining strong awareness of emerging AI training and QA trends; bring those insights into driving roadmap planning and content differentiation.

Requirements

What you’ll need

5+ years leading L&D, training and/or quality functions, including managing people
A track record of driving change or transformation at scale in a complex, distributed organization
Experience building measurement systems and translating them into dashboards/reports that tie training and quality to operational and customer outcomes, ideally with hands-on fluency in tools such as Tableau, Power BI, Looker
Proven experience deploying AI in training and/or quality at scale, such as embedding AI into team workflows, not just personal use, and with the judgment to know where it helps, where it needs guardrails, and how to lead a team through adoption responsibly
A clear communicator who can present progress, risks, and tradeoffs to senior stakeholder
Experience with Learning Management Systems and Quality Assurance tools
Grounding in instructional design and/or QA methods (adult-learning principles, sampling, calibration, error taxonomies) preferred

Benefits

Comp & perks

Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training DeliveryQuality Management System DesignChange ManagementInstructional DesignError Taxonomies

Soft Skills

Clear CommunicationRelationship BuildingStrategic Thinking