RELX

Account Executive

• Prospecting: Identify and convert key industry players, positioning the event as the primary demand-generation channel of the year
• Consultative selling: Understand clients' marketing and sales challenges to design tailored solutions (exhibit space, content sponsorships, digital activations and branding)
• Pipeline management: Manage complex sales cycles, from market mapping through contract close and payment collection
• High-level networking: Act as the event ambassador, building relationships with decision-makers (C-level executives and Marketing/Sales Directors)

Events/Exhibitions Sales Representative III

Account Manager

• Own and drive growth in our electronic sales business in South Region (Karnataka, Andhra Pradesh, Telangana) via new customer acquisition for our portfolio of e-Sales products (e.g. ClinicalKey Physician, ClinicalKey AI, ClinicalKey Nursing, ClinicalKey Student, Amirsys, Complete Anatomy, Osmosis), across the academic (i.e. medical and nursing schools) and clinical (i.e. hospitals, clinics) market segments
• Managing entire sales process to position Elsevier Health Science Solutions with an emphasis on new business sales
• Contribute to developing a strong regional marketing plan for Karnataka, Andhra Pradesh, Telangana to drive thought leadership, brand awareness and product marketing, alongside the SA Marketing and Customer Engagement team
• Develop an in-depth understanding of market and competitor trends, evaluate their impact on our business and recommend actions where needed to address these market developments
• Support the Regional Manager (SA) in strategizing, planning and executing for future business growth in the region, including exploring opportunities to extend into new market segments, channels and sub-regions.
• Demonstrate product value and drive usage within existing customer base to drive retention and uplift in our renewal business in Thailand, working both directly and through our authorized sales agent(s) as well as our Elsevier Customer Engagement, Customer Support and Product Sales teams

Account Manager – New Business

Content Manager

• Lead Content Associate/Campaign team to produce compelling, audience-first content across all channels including websites, email campaigns, print collateral, social media, video, SMS, infographics, and sales presentations.
• Integrate AI tools to personalize content and optimize performance.
• Develop and refine scalable content workflows and processes.
• Collaborate with sales, digital, and sponsorship teams to align messaging and amplify impact.
• Drive creative ideation and brand storytelling across websites, email, social, and event collateral.
• Launch initiatives to increase engagement and enhance the attendee journey (including A/B testing).
• Monitor performance metrics, apply insights, and iterate strategies for continual improvement.
• Ensure all content aligns with brand voice, tone, and evolving event goals.
• Support the timely execution of assets within the Communications Plan set forth by the Strategy Team, by managing team priorities and timelines to ensure smooth execution and on-time delivery.

Content Manager, Events

Operations

• Contribute to the definition and assert the delivery needs related to the platform strategy in line with Elsevier’s policies and standards.
• Translate strategic objectives (reuse, DevEx, GenAI/automation) into clear plane roadmaps.
• Establish Elsevier’s "platform as a product" operating model—integrating developer experience, governance, and self-service capabilities.
• Build and lead a global platform organization across functional planes (Core Platform, Data & AI Services, Observability, Guardrails, etc.).
• Partner closely with the TIO Strategy Lead, Chief Infrastructure Architect, and Change Management to align operational and cultural changes with delivery models/organizational needs.
• Oversee delivery of the internal developer portal (Backstage) and golden path standards for onboarding, CI/CD, and observability.
• Integrate AI assistants, code generation, and AI-augmented testing within the platform to accelerate development and reduce toil.
• Ensure platform services and related workloads are reliable, observable, and cost-optimized (FinOps and sustainability focus).

Head of Platforms – Technology, Infrastructure and Operations

Customer Support

• Responding to customer inquiries promptly and efficiently
• Processing customer orders, bills, accounts, and applications
• Troubleshooting and resolving customer complaints
• Maintaining consistent service and quality standards
• Collaborating effectively with team members
• Improving processes and knowledge to enhance customer experience

Customer Service Representative

Paralegal

• Draft, review, and negotiate commercial agreements; identify and coordinate resolution of contract issues with internal clients and external customers under attorney supervision.
• Maintain and update contract templates to ensure consistency with company policies and legal standards, including formatting and document translation for strategic customers.
• Manage the contract lifecycle, including execution, renewals, amendments, and tracking key dates; utilize contract management systems and tools (such as PCT, Adobe, DocuSign) for contract tracking and reporting.
• Conduct legal research, draft legal documents, and perform related paralegal tasks to support attorneys.
• Conduct initial review and preparation of pricing documents, ensuring correct format and completeness before attorney review.
• Assist with corporate transactions as assigned.
• Organize electronic legal files for efficient retrieval and compliance.
• Serve as an integral member of the Legal team and forge close working relationships with other departments.
• Collaborate with internal teams (finance, pricing, sales) to gather necessary information for contract preparation and negotiation.
• Oversee and track legal processes, ensuring all moving pieces are coordinated and deadlines are met.
• Provide other specified legal support as requested.

IT Support

• Configuring and setting-up workstations and laptops for our on-site customers
• Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
• Managing the monitoring, support and troubleshooting for our infrastructure and operating issues involving failures, degradation and event-correlation
• Initiating corrective actions to resolve connectivity and minimize downtime ensuring availability of our IT environment to customers
• Developing detailed technical documentation and standard operating procedures to provide process and procedure information and best-practice
• Collaborating with cross-functional technical teams and vendors to provide prompt problem escalation and resolution and reduce down-time

Help Desk Tech

Events

• Plan and execute operational aspects of exhibitions and events from concept to delivery
• Coordinate with internal teams (Sales, Marketing, Finance) and external suppliers (venues, stand builders, logistics partners)
• Manage exhibitor services, including manuals, order forms, and on-site support
• Oversee floorplans, space allocation, and on-site logistics
• Monitor event budgets and ensure cost control
• Conduct post-event analysis, including surveys and operational improvements
• Ensure compliance with health & safety regulations and company standards
• Support continuous improvement of operational processes and tools

Event Operations Executive

Client Partner

• Drive adoption of Protégé in top accounts by working lawyer‑to‑lawyer with senior legal stakeholders
• Build trusted relationships with practice leaders and translate workflow priorities into practical AI-enabled solutions
• Deliver high‑impact demos/presentations that show how Protégé improves legal work and outcomes
• Partnering with Relationship Managers/Directors to research prospects and execute pursuit strategies that build senior-level relationships and create new business opportunities (pre-sales activities)
• Capture customer insights in CRM and feed learnings back to the business to shape engagement and recommendations

Client Development Partner

Business Development Rep

• Proactively hunting and closing new business opportunities
• Building and maintaining a healthy new business pipeline
• Engaging decision makers through outbound activity, discovery calls and meetings
• Running end-to-end sales cycles — from first contact to close
• Delivering tailored demos and solution presentations
• Negotiating commercials and crafting compelling proposals
• Using a structured sales methodology to drive consistent results
• Collaborating with marketing, presales and wider sales teams to maximise wins
• Bringing energy, resilience and pace to a fastmoving sales environment

Business Development Manager

• Reviewing new and existing content for quality and legal accuracy, and making recommendations for process improvements
• Monitoring of developments and inputting information to maintain content
• Drafting practical guidance content (eg FAQs, Practice Notes, Precedents, Checklists, etc)
• Conducting legal research and liaising with subject matter experts within the Practical Guidance practice area teams
• Supporting the development and implementation of initiatives to grow and improve the Lexis+ offering

Content Paralegal

• Grow a prescribed territory of customers, primarily in the Mid Law segment, through sales to those customers
• Maximize subscription renewals and retention by increasing product adoption, usage, visibility and by strengthening relationships with decision makers
• Work alongside the wider New Zealand sales team, including the Customer Development Manager for complex upsell and/or complex retention efforts and specific projects around Protege (AI) product offerings to larger Mid Law accounts
• Partner with Business Development team on New POS opportunities where applicable as well as other stakeholders within the LexisNexis New Zealand business
• Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
• Actively build strong relationships with key internal and external stakeholders
• Maintain accurate CRM records and sales forecasts

Relationship Manager

Consultant

• Participate in the team’s initiatives to deliver Advisory projects and solutions, leveraging Cirium’s data and analytics, across Cirium’s broad customer base in the aircraft finance and leasing, aerospace, airline and airport markets.
• Work with experienced colleagues to deliver a variety of advisory projects to clients in the aviation industry, ranging from market analysis, forecasting, route analysis, and strategic advice projects in all sectors of the market, using the extensive internal Cirium databases, external data, your own aviation knowledge and experience as well as primary research in the industry.
• Advise clients on strategic projects such as strategy development, transformational change, organisational restructuring and improving the effectiveness of specific functions (e.g., supply-chain management, production, risk management) based on a solid understanding of client businesses, industries, regulatory environments and markets.
• You will be expected to conduct comprehensive research and analysis on global aviation trends, market dynamics, regulatory frameworks, and competitive landscapes and evaluate the economic, environmental, and geopolitical factors impacting the aviation industry at the international level.
• Support business development efforts by contributing to proposals, client presentations, and thought leadership initiatives.
• There will also be an opportunity to learn about our aviation asset valuation practice and potentially be involved with our award-winning team’s delivery to the market.
• You will contribute to the delivery of some of the products the team is responsible for, such as the Cirium Fleet Forecast, asset Market Commentaries and other exciting new initiatives.
• Manage the flow of and deliver projects, you will create industry-leading content across multiple platforms, including thought-leadership articles, Viewpoint magazine, LinkedIn, as well as presenting at Cirium webinars and events, and other key industry conferences.
• Exhibit the Cirium Values: Aim High, Step Up, Speak Out, Team up and Give Back in all parts of your role.

Senior Consultant

• Meet and exceed sales targets as set by the Sales Director
• Manage and retain an existing portfolio of accounts, ensuring protection and growth of base revenue
• Develop and execute customer account plans and retention strategies
• Identify upsell and cross‑sell opportunities through gap analysis and insight‑led selling
• Build strong relationships with multiple stakeholders across customer organisations
• Support new business activity alongside Business Development Managers, including client meetings, demos and on‑site visits
• Maintain accurate CRM records, forecasting and pipeline management
• Collaborate closely with sales support, technical and implementation teams to deliver customer success

Field Account Manager

Product Operations

• Designing and operating a disciplined Quarterly Portfolio Planning process that translates annual strategy into enforceable quarterly commitments.
• Ensuring initiatives are outcome-based and capacity-anchored, facilitating structured trade-off discussions, and driving resource allocation discipline.
• Establishing portfolio dashboards and investment transparency to support executive decision-making.
• Improving commitment reliability and reducing mid-quarter scope churn.
• Proactively surfacing cross-team dependencies and resolving escalation pathways.
• Tracking and reporting execution health metrics—including predictability, cycle time, rework, and delivery risk—and implementing lightweight but rigorous governance frameworks.
• Owning Aha (or equivalent) as the system of record for portfolio planning.
• Standardizing initiative intake, prioritization templates, and scoring frameworks.
• Partnering with Engineering leadership to align product planning with the SDLC.
• Partnering closely with Product, CTO, UX, Finance, and Commercial leadership to align investment planning with revenue targets and capacity constraints.
• Facilitating executive portfolio reviews and structured decision forums to drive alignment and transparency.
• Leading Technical Program Managers supporting cross-domain execution.
• Building a high-performance, data-driven Product Operations function and fostering a culture of accountability, clarity, and operational excellence.