Support Specialist

RELX

Remote Support Specialist supporting financial institutions and government agencies using LexisNexis asset verification systems. Training users, resolving inquiries, and improving operational processes.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,400 - $67,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer support and operational efficiency, with strong skills in training and documentation. Capable of managing multiple priorities while maintaining high-quality work under pressure.

Highest-signal resume keywords

Customer SupportTraining Financial Institution PersonnelMicrosoft Excel ProficiencyVerbal And Written Communication SkillsOperational Efficiency Evaluation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Asset Verification ProgramsProcedural DocumentationIssue ResolutionUser Account UpdatesAutomated Processing Methods

Soft Skills

Attention To DetailAbility To Manage Multiple PrioritiesAbility To Work Under Pressure

Tools & Technologies

Microsoft WordMicrosoft Outlook

Certifications & Qualifications

SSA Security Clearance

Industry Keywords

Financial InstitutionsField OfficesAgenciesService Level Agreements

About the role

Key responsibilities & impact

Serve as an entry-level member of the support team
Maintain relationships and provide support to field offices, agencies, and financial institutions participating in asset verification programs
Train financial institution personnel on the solution, web-based applications, and supporting procedures
Evaluate existing procedures and identify operational efficiencies
Respond to phone and email inquiries regarding asset verification programs
Document inquiries and resolutions in appropriate systems and databases
Maintain and update procedural documentation and reports
Support contracted service level agreements, including financial institution network coverage and response-time goals
Process financial institution registrations and user account updates
Contact financial institutions regarding outstanding and overdue requests
Assist financial institutions with conversion to automated processing methods
Identify, resolve, and report operational errors
Occasionally work company-observed holidays
Perform other duties as assigned

Requirements

What you’ll need

High school diploma required; college degree preferred
Proficiency with Microsoft Excel, Word, and Outlook
Ability to obtain SSA Security Clearance as a condition of employment and continued employment
Ability to manage multiple priorities simultaneously, including customer support, issue resolution, participant outreach, and training activities
Strong attention to detail and commitment to delivering high-quality work
Excellent verbal and written communication skills
Ability to work effectively under pressure and meet established deadlines
Ability to work 12:30 PM to 9:00 PM Central Time

Benefits

Comp & perks

Comprehensive medical, dental and vision benefits
401(k) with match
Employee Share Purchase Plan
Wellness platform with incentives
Headspace app subscription
Employee Assistance and Time-off Programs
Short- and Long-Term Disability insurance
Life and Accidental Death Insurance
Critical Illness insurance
Hospital Indemnity
Bonding and family care leaves
Adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Annual Paid Time Off
Up to two days of paid leave each to participate in Employee Resource Groups and volunteer with your charity of choice
Country specific benefits