Senior Learning & Development Lead

Wider Circle

Senior Learning & Development Lead developing training programs for Care Advocates in healthcare. Integrating instructional design and program management to enhance onboarding and continuous education.

Posted 7/1/2026full-timeRemote • Kentucky, Montana, Ohio, Texas • 🇺🇸 United StatesSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Design, develop, and maintain engaging training programs for Care Advocates and other roles across onboarding, systems, compliance, and ongoing development
Build high-quality e-learning modules, videos, presentations, job aids, and assessments using adult learning principles and inclusive design standards
Maintain an up-to-date Care Advocate handbook covering services, documentation expectations, scripting, escalation pathways, and partner-specific requirements
Maintain a centralized knowledge base of SOPs, how-to documentation, and training materials — keeping everything accurate, on-brand, and easy to find
Iterate the training curriculum as the program evolves — what works in pilot may need to change at scale
Lead engaging virtual onboarding sessions, professional development workshops, and compliance training for a range of audiences — from frontline Care Advocates to clinical staff
Foster interactive learning environments that encourage participation, real-world application, and continuous feedback
Serve as the primary internal point of contact for Care Advocates during and after onboarding — answer questions, provide coaching, and monitor engagement and quality
Own Care Delivery content on TalentLMS end-to-end: build and organize courses, manage enrollments and learning paths, configure assessments and certifications, troubleshoot issues, and ensure a smooth learner experience
Maintain accurate learner records and ensure audit-ready documentation for all digital learning activity
Pull reporting and surface insights on completion, engagement, and readiness — proactively, not reactively
Oversee compliance training programs and certification requirements
Ensure team members meet the expectations of our health plan partners, including documentation standards, quality benchmarks, and program-specific requirements
Maintain records and processes that hold up to regulatory and organizational audits
Partner with Clinical Operations SMEs and team leads to keep training materials aligned with current workflows, state and federal compliance standards, and performance goals
Collaborate with the broader L&D team on curriculum standards, learning design best practices, and shared infrastructure
Track and report onboarding readiness for every new hire: module completion, competency checkpoints, and certification status — surface risks before they become problems
Compile and analyze training metrics to assess learning effectiveness, certification completion, and engagement; deliver actionable insights to leadership
Respond to coaching requests at the individual and team level; escalate programmatic gaps and partner with leadership on solutions
Identify skill gaps through data, observation, and feedback; recommend scalable solutions to improve learner outcomes and organizational alignment
Support change management and communications for the care team — when workflows, scripts, or policies change, you help make sure everyone knows and has what they need to adopt the change
Build trusting, honest relationships across a diverse team and lead difficult 1:1 conversations when needed

Requirements

What you’ll need

L&D experience in a healthcare setting — clinical operations, community health, telehealth, value-based care, or a comparable regulated environment. This is our strongest preference and will be weighted heavily in our evaluation.
Demonstrated instructional design skills: you’ve built e-learning, video content, job aids, and assessments, not just managed existing curricula
Hands-on LMS experience, preferably TalentLMS — or strong experience with a comparable platform and the ability to ramp quickly
Experience working with or supporting frontline care teams (Community Health Workers, Care Navigators, or other patient/member-facing staff)
Familiarity with compliance training and certification tracking in a regulated environment — ideally including health plan partner requirements or HIPAA-adjacent programs
Comfort building and tracking dashboards or readiness reports — you measure whether training worked, not just whether it happened
Strong project management skills and attention to detail; you own processes end-to-end and make sure nothing falls through the cracks
Excellent written and verbal communication; you can write crisp content, lead a virtual room, turn learning points into stories, and drive change at scale
Strong interpersonal skills and the ability to build trusting relationships across a diverse, geographically distributed team
Ability to adapt to changing priorities in a fast-paced, evolving program — and willingness to bring others along with you
Curiosity about AI tools and openness to using them to work more efficiently (training and support provided)
Tech-fluent: Slack, Google Suite, LMS platforms, and e-learning authoring tools
Bonus points for:
Experience training Community Health Workers, care navigators, or other frontline roles in a Medicaid or Medicare Advantage context
Familiarity with value-based care models, social determinants of health, or care coordination workflows
Experience supporting health plan partner compliance requirements or quality audits
Background in change management within a clinical or care delivery organization

Benefits

Comp & perks

Performance-based incentive bonuses
Opportunity to grow with the company
Comprehensive health coverage, including medical, dental, and vision
401(k) Plan
Paid Time Off
Employee Assistance Program
Health Care FSA
Dependent Care FSA
Health Savings Account
Voluntary Disability Benefits
Basic Life and AD&D Insurance
Adoption Assistance Program
Training and Development

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Applicant Tracking System Keywords

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Hard Skills & Tools

E-Learning DevelopmentVideo Content CreationJob Aid DevelopmentAssessment DesignDashboard TrackingTraining Metrics AnalysisCurriculum DevelopmentRegulatory Compliance KnowledgeChange ManagementQuality Audit Support

Soft Skills

Excellent CommunicationInterpersonal SkillsAdaptabilityRelationship BuildingCuriosity