Wider Circle

Bilingual

• The CHW is an integral part of the member’s care team and works closely with the Case Manager.
• The CHW will lead the Connect For Life program, using Wider Circle’s approved curriculum and materials to build trust, promote health, and encourage engagement.
• The CHW will plan, promote, and host virtual and in-person events for members, fostering relationships with and among members to support wellness outcomes.
• On a regular cadence and as needed, the CHW will reach out to members(by phone and in-person) to check-in with them, identify and address needs, and encourage participation in local events.
• As needed, the CHW will conduct home visits to support members, provide health and social support resources, and encourage participation in the Enhance Care Management program compliance with the care plan.
• The CHW will establish/maintain partnerships with local community-based organizations to bring additional resources to our members' attention.
• The CHW will record details of interactions with members in the case management system (CMS) using a computer, tablet, or smartphone.
• The CHW will be accountable for achieving membership growth targets, engagement and retention goals and monitor the success of their efforts by tracking member attendance, feedback, and other metrics.
• The CHW will identify members who are natural leaders and invite them to serve as Connect For Life Ambassadors who will assist in connecting with members and organizing member meetings.

Bilingual Community Health Worker

Community Manager

• Lead the Connect for Life program using our curriculum to build trust and improve health outcomes.
• Host virtual and in-person events that bring members together, ensuring they engage regularly and support one another.
• Provide leadership to peers and assist your manager in guiding the team as needed.
• Plan and host community-building events, coordinating logistics, member outreach, and venue selection.
• Collaborate with team members to ensure successful event execution and support peers with their event needs.
• Proactively engage with members through one-on-one home visits, phone calls, and community events to ensure participation and build lasting relationships.
• Meet monthly engagement goals and assist members in resolving healthcare needs.
• Record all member interactions, outreach, and attendance in Wider Circle’s digital system for effective tracking and reporting.
• Identify and mentor community members as potential Wider Circle Ambassadors to support event coordination and strengthen member connections.
• Reach out to potential members through phone, in-person engagement, or events, developing personalized plans to enroll them in the Connect-for-Life program.
• Act as a bridge between members, their healthcare providers, and local organizations, helping them access additional services and close care gaps.
• Build partnerships with community-based organizations to expand resources for members.
• Achieve member engagement and growth targets, tracking success through attendance, feedback, and other metrics.
• Assist your manager by supporting Community Engagement Specialists (CES) in their roles, including training and shadowing as needed.
• Conduct home visits to engage with hard-to-reach members and encourage their participation in events.
• Maintain reliable transportation and the ability to travel up to 50 miles to member homes.

Community Engagement Lead

• Conduct regular outreach calls and in-person check-ins to build rapport, assess member needs, and promote program participation.
• Recruit and mentor member ambassadors to support outreach and engagement efforts.
• Develop and maintain partnerships with local community-based organizations to bring additional resources and services to members.
• Track member engagement, attendance, and satisfaction in the case management system, maintaining accurate and up-to-date records.
• Achieve membership growth and retention goals while delivering an exceptional experience that reflects Wider Circle’s mission and values.
• Conduct one-on-one home or hospital visits to educate members on their health plan benefits, available community resources, and strategies to improve their health and well-being.
• Support members in scheduling primary care visits, completing wellness assessments, and establishing care with their medical providers and care managers.
• Serve as an advocate by helping members navigate healthcare systems, understand their care plans, and access the support they need.
• Encourage participation in Enhanced Care Management services and other social activities that promote better health outcomes.
• Model positive behaviors and provide guidance to help members engage more fully in their care and communities.

Bilingual Community Health Worker – Canvasser

• Conduct outbound calls to engage members, promote programs, and build trust.
• Manage inbound calls, addressing member inquiries with professionalism and empathy.
• Provide program information, resolve member concerns, and support their participation in health-focused initiatives.
• Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging.
• Maintain detailed and accurate records of member interactions in the outreach center database.
• Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals.
• Consistently achieve or exceed call targets and performance metrics.
• Stay informed about company programs, updates, and outreach techniques through ongoing training.
• Demonstrate cultural competence and understanding of the communities being served.

Bilingual Community Health Worker – Outreach Specialist

• Meet members at their homes to introduce and explain our programs.
• Discuss and promote the benefits of ECM and CalAIM services.
• Facilitate in-person Connect for Life activities focusing on trust-building, health promotion, and movement.
• Build and nurture relationships with members through regular follow-up, both in person and over the phone.
• Encourage members to participate in community meetings and recruit new members to join.
• Serve as a liaison between members and their health plans, ensuring they understand their benefits and options.
• Partner with local community organizations to offer additional services and resources to our members.

Bilingual Canvasser

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.

Community Engagement Specialist

Account Executive

• Manage the full prospective beneficiary cycle, including lead generation, relationship building, securing the Scope of Appointment, presenting product options, converting sales, and nurturing long-term relationships with Medicare beneficiaries
• Meet daily outbound call goals to engage prospective beneficiaries, assess their eligibility, determine their needs, and secure the Scope of Appointment
• Use a consultative sales approach to provide personalized plan presentations, address challenges, and close sales over the phone
• Educate prospective beneficiaries on Medicare options, guide them through the enrollment process, and answer product or service-related questions professionally and promptly
• Develop and secure partnerships with community organizations and providers to create new opportunities for membership growth
• Participate in daily and weekly team meetings to report on individual production and team progress
• Maintain accurate and up-to-date reports on business activities, productivity, forecasting, and sales analysis
• Stay informed about competitors and market trends to offer beneficiaries relevant and competitive solutions

Licensed Medicare Sales Representative

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
• Physical Demands
• Safely and consistently drive to public places up to 30 miles away from your home.
• Frequently carry up to 30 pounds of supplies.
• Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces.
• Sit, stand, and walk routinely during events to interact effectively with members.
• Ability to sit for extended periods while conducting member outreach by phone.
• See and hear well enough to interact with members in-person or by phone and respond to member questions.
• Use a computer to view, enter, and update information in different systems.
• Effectively communicate with members in-person or virtually.

Member Engagement Lead, Bilingual

• Serve as a trusted community member linking health, social services, and members to increase access and improve quality of services
• Integral part of the member’s care team; work closely with the Case Manager
• Lead the Connect For Life program using Wider Circle’s approved curriculum and materials to build trust, promote health, and encourage engagement
• Plan, promote, and host virtual and in-person events for members; foster relationships to support wellness outcomes
• Regularly reach out to members by phone and in-person to check in, identify and address needs, and encourage event participation
• Conduct home visits as needed to support members, provide resources, and encourage program compliance with care plans
• Establish and maintain partnerships with local community-based organizations to bring resources to members
• Record details of interactions with members in the case management system (CMS) using a computer, tablet, or smartphone
• Be accountable for achieving membership growth targets, engagement and retention goals; monitor success by tracking attendance, feedback, and metrics
• Identify member leaders and invite them to serve as Connect For Life Ambassadors to assist in organizing meetings and outreach

Manager

Overview: At Wider Circle, we believe in building strong communities by connecting individuals with the services they need to thrive. The Case Manager Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Case Manager Representative helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.
Company Overview: At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect for Life® program brings neighbors together in-person and online for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists, whose hand-on-hand approach to forming trusted circles is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.
Responsibilities: Member Needs Assessment: Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
Data Collection & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
Member Empowerment: Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.

Bilingual Community Health Worker

Bilingual Community Health Worker

Bilingual Community Health Worker

Community Engagement Lead

Bilingual Community Health Worker – Canvasser

Bilingual Community Health Worker – Outreach Specialist

Bilingual Canvasser

Community Engagement Specialist

Licensed Medicare Sales Representative

Member Engagement Lead, Bilingual

Bilingual Community Health Worker

Case Manager – Member Services Representative