Wider Circle

Bilingual

• Member Needs Assessment: Conduct interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances through outreach or In-person.
• Advocacy: Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
• Progress Tracking: Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges to meet business needs.
• Member Care Coordinating & Reporting: Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes if needed.
• Collaboration: Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
• Support individuals in understanding and navigating the healthcare system.
• Conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.
• Meet with members to evaluate housing conditions.

Certified Community Health Worker – Bilingual (English/Spanish)

Manager

• Assist in implementing and managing Medicaid programs as outlined by the Leadership team
• Develop, implement, and maintain documentation to support daily operations
• Manage a team of field operators
• Ensure compliance with Medicaid contracts in Michigan
• Support Community Engagement Specialists and Leads as they run the Connect For Life program
• Organize onboarding and on-the-job training for Community Engagement Specialists and Leads
• Help plan and host virtual and in-person events for members
• Work with Community Engagement Specialists and Leads to check in on members and encourage participation
• Record details of interactions with members
• Help identify members who can serve as Wider Circle Ambassadors
• Connect with prospective members and develop individualized enrollment plans
• Serve as a liaison, connecting members to their health plans and each other
• Create partnerships with local community-based organizations
• Monitor membership engagement and growth goals

Area Manager

Community Manager

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.

Community Engagement Lead – Maternity

Operations

• The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.
• Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
• The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles.
• Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments.
• Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
• Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

Patient Operations Associate – Care Delivery

Patient Operations Associate

• Assist in implementing and managing Medicaid programs as outlined by the Leadership team
• Develop, implement, and maintain documentation to support daily operations
• Manage a team of field operators
• Organize onboarding and on-the-job training for Community Engagement Specialists and Leads
• Help plan and host virtual and in-person events for members
• Work with Community Engagement Specialists and Leads to reach out to members
• Record details of interactions with members on a computer, tablet, or smartphone
• Identify members who can serve as Wider Circle Ambassadors
• Connect with prospective members and develop individualized plans for enrollment
• Serve as a liaison, connecting members to their health plans and each other
• Create partnerships with local community-based organizations
• Hold yourself and your field team accountable for achieving membership engagement and growth goals
• Be the first line of defense in helping Community Engagement Specialists and Leads solve their daily needs

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Record member interactions for effective tracking and reporting through wider circles online digital systems in a timely manner.
• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors.
• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program.
• Serve as a liaison, connecting members to their health plans and to each other.
• Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics.

Community Engagement Associate

• Prepare, organize, and maintain meeting agendas aligned to priorities and goals
• Capture meeting notes, decisions, and action items
• Track follow-ups, deadlines, and ownership to completion
• Maintain a running log of decisions and commitments
• Proactively flag risks, blockers, or stalled work
• Support preparation for key internal and external meetings
• Translate strategic conversations into clear next steps
• Track cross-functional initiatives that span multiple teams
• Coordinate inputs, updates, and materials across stakeholders
• Maintain visibility into timelines, dependencies, and progress
• Support short-term projects, pilots, or time-bound initiatives
• Draft meeting recaps, internal updates, and leadership summaries
• Ensure decisions and changes are clearly documented and shared
• Prepare briefing documents, talking points, or one-pagers
• Act as a routing point for inbound requests to help reduce noise
• Support clarity and alignment across teams working with the SVP
• Keep administrative functions organized and running smoothly
• Manage documentation, trackers, and shared resources
• Maintain systems and processes that help the SVP stay focused and efficient
• Anticipate upcoming deadlines, commitments, and prep needs
• Standardize meeting formats, agendas, and note-taking practices
• Build and maintain templates (agendas, trackers, dashboards)
• Keep Notion organized, current, and usable
• Identify gaps where work falls through and propose improvements
• Document lightweight processes to improve consistency and clarity
• Provide input and thought partnership when appropriate
• Help frame decisions by summarizing options and tradeoffs
• Take on ad hoc tasks in support of SVP goals and priorities

Certified Community Health Worker – Bilingual (English/Spanish)

Area Manager

Community Engagement Lead – Maternity

Patient Operations Associate – Care Delivery

Patient Operations Associate

Area Manager

Community Engagement Associate

Temporary Executive Operations Partner – SVP Support