Wider Circle

Community Manager

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps.

Community Engagement Lead – Maternity

Operations

• The "First Impression": Conduct rapid outreach to new referrals, welcoming them to the program and setting the tone for their care journey.
• Intake & Eligibility (The VOB): Perform Verification of Benefits (VOB) and confirm program qualification to ensure a seamless billing path.
• The Calendar Lead: Own the scheduling and rescheduling loop. You are responsible for ensuring patients show up for their E/M visits and resolving "no-show" hurdles.
• Tech Troubleshooting: Act as a "Member Concierge," helping patients navigate our platform, sign consents, and fix audio/video issues before their appointments.
• Data Integrity: Maintain a "Zero Inbox" mentality within our Case Management Systems, ensuring every interaction is documented for clinical continuity and reimbursement.
• Startup Agility: Assist the Operations team in testing new workflows, documenting "what works," and taking on special projects as the company scales.

Patient Operations Associate – Care Delivery

Patient Operations Associate

Manager

• Assist in implementing and managing Medicaid programs as outlined by the Leadership team
• Develop, implement, and maintain documentation to support daily operations
• Manage a team of field operators
• Organize onboarding and on-the-job training for Community Engagement Specialists and Leads
• Help plan and host virtual and in-person events for members
• Work with Community Engagement Specialists and Leads to reach out to members
• Record details of interactions with members on a computer, tablet, or smartphone
• Identify members who can serve as Wider Circle Ambassadors
• Connect with prospective members and develop individualized plans for enrollment
• Serve as a liaison, connecting members to their health plans and each other
• Create partnerships with local community-based organizations
• Hold yourself and your field team accountable for achieving membership engagement and growth goals
• Be the first line of defense in helping Community Engagement Specialists and Leads solve their daily needs

Area Manager

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Record member interactions for effective tracking and reporting through wider circles online digital systems in a timely manner.
• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors.
• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program.
• Serve as a liaison, connecting members to their health plans and to each other.
• Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics.

Community Engagement Associate

• Prepare, organize, and maintain meeting agendas aligned to priorities and goals
• Capture meeting notes, decisions, and action items
• Track follow-ups, deadlines, and ownership to completion
• Maintain a running log of decisions and commitments
• Proactively flag risks, blockers, or stalled work
• Support preparation for key internal and external meetings
• Translate strategic conversations into clear next steps
• Track cross-functional initiatives that span multiple teams
• Coordinate inputs, updates, and materials across stakeholders
• Maintain visibility into timelines, dependencies, and progress
• Support short-term projects, pilots, or time-bound initiatives
• Draft meeting recaps, internal updates, and leadership summaries
• Ensure decisions and changes are clearly documented and shared
• Prepare briefing documents, talking points, or one-pagers
• Act as a routing point for inbound requests to help reduce noise
• Support clarity and alignment across teams working with the SVP
• Keep administrative functions organized and running smoothly
• Manage documentation, trackers, and shared resources
• Maintain systems and processes that help the SVP stay focused and efficient
• Anticipate upcoming deadlines, commitments, and prep needs
• Standardize meeting formats, agendas, and note-taking practices
• Build and maintain templates (agendas, trackers, dashboards)
• Keep Notion organized, current, and usable
• Identify gaps where work falls through and propose improvements
• Document lightweight processes to improve consistency and clarity
• Provide input and thought partnership when appropriate
• Help frame decisions by summarizing options and tradeoffs
• Take on ad hoc tasks in support of SVP goals and priorities

Community Engagement Lead – Maternity

Patient Operations Associate – Care Delivery

Patient Operations Associate

Area Manager

Community Engagement Associate

Temporary Executive Operations Partner – SVP Support