Instructional Designer

Kin Insurance

Instructional Designer creating scalable learning experiences for Kin's Operations teams. Collaborating with various departments to improve agent readiness and operational clarity.

Posted 7/22/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and knowledge management, with a strong focus on creating engaging learning experiences across various formats. Proficient in applying adult learning principles and managing content development workflows to enhance learner engagement and operational efficiency.

Highest-signal resume keywords

Instructional DesignELearning DevelopmentKnowledge ManagementAdult Learning PrinciplesProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Articulate 360Articulate RiseContent ManagementInstructional Design MethodologiesVirtual Instructor-Led TrainingMicrolearning ResourcesContent AccuracyBehavior ChangeContent StandardsVersion Control

Soft Skills

Strong Written CommunicationAttention to DetailOrganizational SkillsStakeholder CoordinationResponsiveness

Tools & Technologies

CanvaGoogle SuiteConfluenceGenerative AI Tools

Industry Keywords

Learning and DevelopmentSales/Service Insurance EnvironmentOperational Knowledge BaseContent StandardsTraining Content

About the role

Key responsibilities & impact

Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Requirements

What you’ll need

3+ years of experience in instructional design or similar learning and development role.
1-2 years of experience in knowledge management, content management and knowledge strategy.
Familiar with designing training or content for a sales/service insurance environment; direct sales or servicing experience not required.
Hands-on experience building eLearning content using Articulate Rise or a similar authoring platform with the ability to work independently.
Experience designing instructional content across multiple modalities, including virtual instructor-led training, videos, job aids, and microlearning resources.
Strong written communication skills with the ability to translate complex operational concepts into concise, plain-language guidance for frontline teams.
Applicable knowledge of adult learning principles and instructional design methodologies such as ADDIE.
Experience managing multiple projects with competing timelines and stakeholder groups while maintaining quality and responsiveness.
Strong attention to detail and commitment to content accuracy, organization, and consistency.

Benefits

Comp & perks

Competitive salary and company equity through Restricted Stock Units (RSUs)
401(k) with company match up to 4% of eligible earnings
Multiple medical plan options, plus dental and vision coverage
Company-funded HSA contributions (based on medical plan selection)
Company-paid life insurance and short-term disability
A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
Access to mental health support and confidential counseling resources
Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays
Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
Career mobility and internal growth opportunities across the organization
Professional development budgets for certifications, conferences, and learning available, subject to management approval