Customer Support

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Process all vehicle and equipment assignment and de-assignment forms accurately and in a timely manner.
• Process vehicle transfers within the equipment management system to ensure accurate reporting, tracking, and asset assignment.
• Maintain and update equipment and vehicle records as required.
• Review weekly and monthly vehicle assignment reports to verify accuracy and coordinate necessary updates or corrections.
• Distribute vehicle registration, license plate, and related documentation to assigned drivers.
• Assist Equipment Specialists with vehicle procurement, vehicle call-offs, reporting, and other fleet-related activities.
• Provide administrative support to the Equipment Coordinator teams.
• Enter and maintain data within company equipment management systems and databases.
• Assist with departmental reporting, audits, and recordkeeping activities.
• Respond to inquiries from internal and external customers in a professional and timely manner.
• Communicate information, requests, and messages to appropriate personnel to support efficient operations.
• Support company initiatives related to asset management, fleet management, and equipment tracking.
• Assist with special projects and other duties as assigned.

Equipment Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, responding to text messages and emails.
• Manage case work and document interactions accurately.
• Ensure a positive customer experience.

Member Support Specialist

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Customer Service Representative

• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Deliver Exceptional Customer Experiences
• Serve as the front line of the Superfeet brand across phone, email, chat, and social channels
• Guide customers on product features, fit, and benefits with confidence and care
• Resolve inquiries and issues quickly, accurately, and empathetically
• Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality)
• Own Order Accuracy & Execution
• Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM)
• Process consumer and retail orders with precision and urgency to meet Service Level Agreements
• Partner with warehouses and 3PL providers to ensure timely fulfillment
• Support international shipments, including documentation, VAT, customs, and Incoterms (training provided)
• Proactively manage backorders, holds, and inventory-related issues
• Process returns, warranties, and credit memos
• Support Sales & Business Operations
• Coordinate promotional and sales orders (PGA, POP, and more)
• Assist with account onboarding, reactivation, and distributor requests
• Maintain clean, compliant account data across systems
• Drive Continuous Improvement
• Identify trends and share insights to improve the global customer experience
• Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product
• Contribute to knowledge base content, FAQs, and self-service tools
• Test and provide feedback on new processes, tools, and systems
• Keep Things Running Smoothly
• Support day-to-day administrative needs and special projects as needed
• Participate in ongoing product education and internal training

Customer Care Representative

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation.
• Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile applications.
• Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
• Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
• Maintain accurate, detailed records of all interactions within the CRM (Salesforce).

Customer Service Specialist

• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat
• Manage large amounts of inbound calls in a timely manner
• Able to work without a script and maintain call control
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Identify upsell/cross-sell opportunities
• Actively participate in efforts to support customer satisfaction and maintain quality
• Skillfully change from one task to another without loss of efficiency or composure
• Ability to multi-task using multiple system pending the clients working environment
• Successfully complete all training sessions
• Effectively communicate with patience and understanding
• Remain positive and professional in all customer interactions
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
• Perform other duties as assigned*

Customer Service

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

• Support Sales Representatives: Serve as a direct resource for Sales Reps, handling new business inquiries, completing applications, and providing coverage when Reps are unavailable.
• Guide Clients Through the Purchase Process: Build rapport with prospective customers, gather the information needed to move their application forward, and deliver a smooth, professional buying experience.
• Quote New Business: Run accurate insurance quotes across multiple carriers for new customers, clearly presenting coverage options and helping clients understand the products that best fit their needs.
• Complete Applications: Prepare, submit, and follow up on new policy applications, ensuring all required documentation and information are collected accurately and on time.
• Educate and Advise: Explain coverage options, discounts, and policy features to help clients make informed decisions — with a focus on finding the right fit, not just the fastest close.
• Meet Performance Goals: Consistently achieve KPI benchmarks, including % of Binds and Contacts Handled, in line with company expectations.
• Stay Queue-Ready: Maintain availability and manage phone states appropriately to ensure clients and Sales Reps receive prompt, professional support throughout the day.

Sales Support Specialist

• Resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, claims attachments).
• Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
• Thoroughly and completely documenting all customer interactions.
• Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
• Educating on the usage and benefits of self-service tools.
• Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
• Directing inquiries to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
• Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
• Responding to and resolving internal and external complex customer inquiries.
• Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
• Taking ownership of the resolution and setting expectation for follow up.
• Ensuring resubmissions, stop payments, and voids are appropriately handled.
• Meeting or exceeding individual, department, and client specific goals.
• Understanding and adhering to all client administrative and contractual policies and procedures.
• Suggesting ways to improve the service delivery processes contributing to the success of the organization.

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Document customer interactions and outcomes thoroughly in system
• Help maintain department knowledge resources to keep them current

Customer Care Representative – Farmers Workplace Solutions

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (English & Spanish)
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Automotive Customer Service Representative, Bilingual – Spanish

• Your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Automotive Customer Service Representative

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Provide schedule flexibility once certified

Customer Support Agent – Entry Level

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Service and Sales Representative, Bilingual – Spanish

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

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Customer Service Representative

Customer Care Representative

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Customer Service Specialist

Customer Service

Customer Care Representative

Sales Support Specialist

Customer Service

Customer Care Representative – Farmers Workplace Solutions

Automotive Customer Service Representative, Bilingual – Spanish

Automotive Customer Service Representative

Customer Support Agent – Entry Level

Customer Service and Sales Representative, Bilingual – Spanish

Customer Service and Sales Representative – Day & Evening Shifts

Customer Service Representative