Customer Support

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

Licensed Insurance Customer Care Representative, P&C Producer License Required

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Represent Otter Products LLC by acting as an honorable brand ambassador.
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle.
• Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.”
• Cleary and effectively communicate with manager, support staff, IT and peers as needed.
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
• Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations.
• Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.

Spanish Speaking Customer Service Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• You’ll be taught everything you need to know about shipping—no prior knowledge required!
• You’ll work collaboratively around a flexible schedule with your crewmates that may include weekends, evenings and some holidays.
• You’ll use your exceptional typing skills to write rapid-fire live chat responses to any customer that needs your help…
• You’ll teach customers how to best use Pirate Ship to save more of their loot.
• You’re comfortable in a remote environment where there’s lots of change.
• You’re able to work from home and connect with your crewmates throughout the day over chat, voice, and video through company provided equipment.
• Share your experience, expertise and interest with the crew to enhance our fun and progressive culture.
• You’ll have fun interactions with customers that nobody else can beat!

Customer Support Representative

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality in all information seen and heard.
• Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.

CPC Processor I – Customer Support

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment
• Opportunities for schedule flexibility once certified
• Join a stable, structured support role with growth potential

Customer Support Representative – Phone Support

• Be the expert voice over the phone that helps customers identify, evaluate, and purchase products
• Use a consultative approach to recommend solutions
• Communicate in writing to provide technical support and product recommendations
• Make independent decisions regarding proper product application
• Maintain an extensive working knowledge of aftermarket automotive technology
• Assist our product and e-commerce teams to develop and update website content
• Collaborate with internal teams to support product visibility, customer engagement, and overall sales success
• Contribute toward the development of training material
• Participate in the production of technical content including video, tech articles, instruction sheets, and product reviews
• Attend industry trade shows and events acting as an ambassador for Speedway Motors

Customer Experience Auto Technician – Race Cars, Muscle Cars, Hot Rods

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
• Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
• Conduct follow-ups to ensure all customer concerns are addressed and resolved.
• Document customer interactions and resolutions in CharterUP’s proprietary software system.
• Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
• Assist customers, drivers, or operations teams with urgent support requests.
• Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
• Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips.
• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Collaborate with internal teams to ensure smooth and efficient customer experiences.
• Maintain detailed and accurate records of customer interactions in Sprinklr.
• Adhere to company policies, procedures, and service-level agreements (SLAs).

Customer Support Specialist

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Customer Service Representative, Bilingual – Spanish/English

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Service and Sales Representatives

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.

Customer Care Representative

• Answer inbound customer calls promptly and professionally.
• Determine the customer’s concerns and schedule the necessary appointment.
• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
• Document and update customer records.
• Establish and maintain great customer relationships.
• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Inbound Customer Service Representative

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Fluent in English and Spanish.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Bi-Lingual (Spanish) Customer Service Representative

• Respond to customer inquiries in both English and Spanish via phone, email, SMS, and chat in a timely and professional manner.
• Serve as a primary point of contact for Spanish-speaking families and stakeholders, ensuring equitable access to program support.
• Translate or help adapt customer-facing communications and resources from English to Spanish as needed.
• Resolve customer issues and complaints, escalating complex cases as appropriate.
• Provide accurate information about ESA and microgrant programs Odyssey administers.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance the customer experience for diverse communities.
• Participate in training and development opportunities to enhance skills.
• Meet performance targets and contribute to team goals.
• Stay up-to-date with company policies and product knowledge.

Bi-lingual Support Specialist, English/Spanish

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Process all vehicle and equipment assignment and de-assignment forms accurately and in a timely manner.
• Process vehicle transfers within the equipment management system to ensure accurate reporting, tracking, and asset assignment.
• Maintain and update equipment and vehicle records as required.
• Review weekly and monthly vehicle assignment reports to verify accuracy and coordinate necessary updates or corrections.
• Distribute vehicle registration, license plate, and related documentation to assigned drivers.
• Assist Equipment Specialists with vehicle procurement, vehicle call-offs, reporting, and other fleet-related activities.
• Provide administrative support to the Equipment Coordinator teams.
• Enter and maintain data within company equipment management systems and databases.
• Assist with departmental reporting, audits, and recordkeeping activities.
• Respond to inquiries from internal and external customers in a professional and timely manner.
• Communicate information, requests, and messages to appropriate personnel to support efficient operations.
• Support company initiatives related to asset management, fleet management, and equipment tracking.
• Assist with special projects and other duties as assigned.

Equipment Support Specialist

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Support jobs in Wyoming

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