Client Support Specialist

NSTXL (National Security Technology Accelerator)

Client Support Specialist serving NSTXL’s 900+ member innovator ecosystem, handling client communications and technical support.

Posted 7/24/2026full-timeRemote • Alabama, Florida, Montana, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wyoming • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and exceptional problem-solving skills while managing client correspondence and troubleshooting system issues. Proficient in maintaining accurate records and creating insightful reports to enhance customer success and operational efficiency.

Highest-signal resume keywords

SalesforceHubSpotCustomer ServiceData EntryProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ManagementAccount Set-Up ProcessingMembership ReportingTechnical TroubleshootingData Accuracy Verification

Soft Skills

Excellent CommunicationAttention to DetailSelf-MotivatedUser GuidanceTime Management

Tools & Technologies

SalesforceHubSpot

Certifications & Qualifications

Bachelor’s DegreeAssociate's Degree

Industry Keywords

Client CorrespondenceMembership OperationsHelp DeskCustomer SuccessTechnical Support

About the role

Key responsibilities & impact

Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
Maintain and update records in Salesforce/HubSpot to ensure information is accurate
Create and analyze membership reports
Proof outbound communications to ensure flawless formatting and compliance with brand standards

Requirements

What you’ll need

Bachelor’s/Associate's degree OR equivalent professional experience
2 or more years in an administrative, help desk, customer success, or membership operations role
Demonstrates strong technical aptitude, quickly learning new systems, software, and tools
Excels at guiding non-technical users through system navigation and troubleshooting
Excellent problem solver
Outstanding customer service skills
Exceptional written and verbal communication; comfortable translating complex processes into simple, user-friendly instructions
High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities
Self-motivated and disciplined to work effectively in a fully remote environment

Benefits

Comp & perks

Health Insurance: Medical and dental – company pays 92% of premiums
Vision Insurance: Fully covered
Retirement Plans: 401(k) with employer match up to 4%
Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation
Other: Basic Life & AD&D policy company paid
Voluntary Life
Flexible & remote work structure
Wellness reimbursement plan & mental health support
Community sponsorships
Donation matching
Professional development allowance