NSTXL (National Security Technology Accelerator)

Manager

• Build and maintain an engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership base.
• Establish a structured, repeatable member journey with defined touchpoints and expectations
• Identify and address gaps in the member experience to improve engagement and retention.
• Act as a front-facing NSTXL representative at tradeshows, member meetings, and industry events.
• Collaborate with events team to host quarterly in-person member engagement and networking events.
• Ensure events align with overall membership strategy and deliver measurable value to members.
• Develop and implement membership growth campaigns.
• Strategically expand the membership network, analyzing market trends and competition to identify targets and opportunities.
• Work with the Creative team to develop engaging content and nurture campaigns to encourage new member registration.
• Define target segments and outreach strategies to drive intentional membership growth.
• Manage and optimize the membership portal and networking platforms to increase engagement and improve the user experience.
• Work with the website development team to improve the membership experience.
• Collaborate with the Membership Coordinator to map, clean up, and manage workflows and data integrations across the portal and CRM systems.
• Ensure data accuracy and integrity to support reporting, communication, and decision-making.
• Drive process improvements across systems and workflows to improve efficiency and usability.
• Report on member success initiatives and improvement plans/roadmaps.
• Continuously collect member feedback via surveys and other interactions.
• Disseminate feedback across the organization and create plans to address recommendations and improve member experience and education.
• Translate data and feedback into actionable insights and measurable improvements.
• Establish consistent reporting to track engagement, retention, and growth trends.
• Manage and mentor the Membership Coordinator.
• Work closely with cross-functional teams, including program marketing, growth, events, and creative, to ensure all membership requirements are met.
• Drive accountability and alignment across teams supporting the membership experience.
• Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services.
• Manage membership projects and deadlines using tools such as content calendars and project management software.
• Identify and implement new programs, benefits, or engagement channels to strengthen member participation.

Manager, Member Experience

Events

• Support end-to-end planning and execution of events including tradeshows, conferences, internal programs, and virtual/hybrid events
• Coordinate logistics including venue sourcing and RFP development, room block management and travel coordination, food & beverage planning, audio/visual and production requirements, shipping and material handling
• Manage full lifecycle tradeshow logistics including exhibit coordination, shipping and drayage, booth setup and teardown, power, internet, and A/V requirements, staff registration, training, and scheduling
• Own development and management of event websites and registration pages (e.g., Cvent), email campaigns and attendee communications, pre-event and post-event messaging
• Provide logistical and technical support for virtual events using platforms such as Microsoft Teams, Zoom for Government, Cvent, HubSpot
• Ensure a high-quality, detail-oriented attendee experience aligned with brand standards and compliance with government protocols
• Track deliverables, deadlines, and dependencies across multiple concurrent events

Event Operations Coordinator – Government & Defense Programs

Marketing

• Serve as the primary marketing point of contact for assigned accounts, building and maintaining strong relationships with clients, partners, and stakeholders
• Collaborate with internal teams and external stakeholders to develop and execute strategies that align with program goals and ensure successful project delivery
• Oversee program marketing initiatives end-to-end, providing leadership and ensuring alignment with organizational strategy, timelines, deliverables, and cross-functional coordination
• Organize and lead regular meetings to review program progress, set agendas, assign action items, and ensure timely follow-up
• Prepare reports, dashboards, and summaries that provide insights into program performance, engagement, and outcomes
• Proactively identify risks, opportunities, and areas for improvement, ensuring continuous optimization of account performance
• Oversee the creation and dissemination of program communications, including digital content, campaigns, events, and outreach initiatives
• Support the planning and execution of program-related events to enhance engagement, visibility, and member experience
• Represent the organization at conferences and industry events to promote programs and strengthen relationships
• Guide team members in research and outreach efforts to identify and engage new opportunities, partners, and stakeholders
• Develop and implement tools, templates, and strategies to facilitate collaboration and networking among members and partners
• Engage directly with community members to foster interaction, deliver value, and strengthen program participation
• Respond to inquiries from members and prospective members, providing clear and timely information about program opportunities
• Build and maintain strong relationships with government and industry leaders to support program growth and strategic objectives
• Maintain accurate documentation and tracking of account activities, communications, and performance metrics

Program Marketing Manager

Recruitment

• Develop and implement talent acquisition strategies to meet hiring needs and support company growth objectives.
• Manage the end-to-end recruitment process for a variety of roles, including job posting, sourcing, screening, interviewing, and offer negotiation.
• Partner with hiring managers to understand role requirements, create job descriptions, and establish selection criteria.
• Ensure compliance with all relevant employment laws and regulations throughout the hiring process.
• Deliver a positive and professional candidate experience by maintaining consistent communication and feedback throughout the process.
• Build and maintain strong relationships with candidates, including talent pipelines for critical and hard-to-fill positions.
• Develop and implement proactive candidate engagement and talent pool management strategies.
• Enhance the company’s employer brand by promoting its culture, values, and career opportunities through various channels.
• Represent the company at industry events, career fairs, and networking functions to build brand awareness and attract talent.
• Work closely with HR and business leaders to align recruitment strategies with organizational goals and workforce planning.
• Provide hiring managers with guidance and support on interviewing, selection, and hiring best practices.
• Collaborate with internal teams to ensure a consistent and efficient recruitment process.
• Track and analyze recruitment metrics, such as time-to-fill, cost-per-hire, and candidate quality.
• Prepare and present regular reports on recruitment activities, outcomes, and trends to senior management.
• Continuously assess and improve recruitment processes to enhance efficiency, effectiveness, and candidate experience.
• Stay informed on industry trends and best practices to maintain competitiveness in attracting talent.

Talent Acquisition Manager

Project Manager

• Lead end-to-end planning and execution of assigned technology and enterprise system projects.
• Develop and maintain detailed project plans, schedules, milestones, dependencies, and risk registers.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Proactively identify risks, issues, and interdependencies and escalate with clear mitigation strategies.
• Manage enterprise platform implementations, including ERP, CRM, Salesforce, HR systems, CLM, Box, DocuSign, and website/digital platforms.
• Coordinate activities across IT, Security, Finance, HR, Legal, Operations, and external vendors or system integrators.
• Translate business and technical requirements into actionable project plans and workstreams.
• Support configuration, testing, data migration, deployment, and go-live activities.
• Drive cross-departmental collaboration to ensure alignment on scope, timelines, responsibilities, and outcomes.
• Serve as the primary coordination point between business stakeholders, technical teams, and third-party vendors.
• Facilitate project meetings, working sessions, and executive-level updates.
• Maintain strong stakeholder alignment and proactively manage expectations.
• Support change management, training coordination, and user adoption activities for system rollouts.
• Maintain comprehensive project documentation, including charters, schedules, meeting notes, and status reports.

Manager, Member Experience

Event Operations Coordinator – Government & Defense Programs

Program Marketing Manager

Talent Acquisition Manager

Contract Project Manager