Member Support Administrator

NSTXL (National Security Technology Accelerator)

Member Support Administrator managing member support and engagement communications for NSTXL's innovator ecosystem. Ensuring seamless navigation of systems and handling inquiries while providing technical support.

Posted 6/24/2026full-timeRemote • Alabama, Florida, Montana, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wyoming • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Manage the primary membership inbox; triage, troubleshoot, and resolve member issues regarding platform navigation, account access, and operational questions.
Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams.
Identify recurring member friction points and proactively update member-facing FAQs and internal resource guides.
Own the administrative intake, vetting, and data entry for new member applications and account setups.
Maintain pristine member records in Salesforce/HubSpot, executing routine data to ensure organization and contact information is accurate.
Handle basic list management, audience segmentation, and pull routine reports to give internal teams visibility into member engagement.
Build and validate audience lists for member announcements, newsletter distributions, and targeted marketing email campaigns.
Proof outbound communications prior to distribution to ensure flawless formatting and compliance with brand standards.
Assist with the logistical coordination, list prep, and production support for live and virtual member webinars and forums.

Requirements

What you’ll need

Bachelor’s/Associate's degree OR equivalent professional experience, plus 1+ years in an administrative, help desk, customer success, or membership operations role.
Demonstrated ability to learn new software quickly and guide non-technical users through system navigation and troubleshooting.
Exceptional written and verbal communication; comfortable translating complex processes into simple, friendly instructions.
High attention to detail regarding data entry and recordkeeping, with the ability to manage competing, deadline-driven priorities.
Self-motivated and disciplined to work effectively in a fully remote environment.
Hands-on experience with CRMs (Salesforce or HubSpot).
Familiarity with marketing automation or support ticketing tools (Zendesk, Mailchimp, WordPress, Marketo, etc.).
Experience supporting webinar production or virtual event execution.
Background or interest in government contracting, defense tech, or member-based ecosystems.

Benefits

Comp & perks

Health Insurance: Medical and dental – company pays 92% of premiums
Vision Insurance: Fully covered
Retirement Plans: 401(k) with employer match up to 4%
Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation
Other: Basic Life & AD&D policy company paid
Voluntary Life
Flexible & remote work structure
Wellness reimbursement plan & mental health support
Community sponsorships
Donation matching
Professional development allowance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryaudience segmentationlist managementCRM managementwebinar productionmarketing automationtroubleshootingmember engagement metricsrecordkeepingtechnical support

Soft Skills

written communicationverbal communicationattention to detailself-motivationdisciplineproblem-solvingtime managementcustomer serviceadaptabilityteam collaboration