Inbound Customer Service Representative

Ken Garff Automotive Group

Remote Customer Service Representative responding to customer inquiries and scheduling appointments for Ken Garff Listening Center. Supporting customer relationships and documentation while maintaining professionalism and integrity.

Posted 6/17/2026full-timeRemote • Arizona, Iowa, Nevada, Texas, Utah, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $16 per hourWebsite

About the role

Key responsibilities & impact

Answer inbound customer calls promptly and professionally.
Determine the customer’s concerns and schedule the necessary appointment.
Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
Document and update customer records.
Establish and maintain great customer relationships.
Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Requirements

What you’ll need

Positive, energetic, enthusiastic, and service-oriented.
Must provide your own equipment
Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm
The ability to help solve customer problems
Excellent problem-solving and communication skills. (Written and verbal)
Ability to multitask, organize & prioritize—in other words, work smart.
Previous customer service or call center experience is a plus.
High School Diploma or equivalent
Must be 18 years or older and authorized to work in the U.S.
Bilingual in Spanish is a PLUS!

Benefits

Comp & perks

Earn a college degree, no cost to you!
Paid training—we care about your success.
Flexible schedule!
Real career growth at a nationwide automotive powerhouse
Competitive base pay
Paid Time Off
Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
401 (k) with Company match
Optional Year-end bonus program
Employee discounts on Vehicle Purchase, Parts, Service, and More!
Great people with a great culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

computer skillstyping 30+ wpm

Soft Skills

positiveenergeticenthusiasticservice-orientedproblem-solvingcommunication skillsmultitaskingorganizingprioritizingteam player

Certifications

High School Diploma or equivalent