Licensed Insurance Customer Care Representative, P&C Producer License Required

Farmers Insurance

Customer Care Representative at Farmers Insurance handling customer inquiries and providing support for policy needs. Delivering exceptional service through various communication channels in a remote environment.

Posted 7/22/2026full-timeRemote • Arizona, Colorado, Idaho, Montana, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer service while ensuring compliance with legal and underwriting guidelines. Proficient in navigating multiple systems and platforms to resolve insurance-related inquiries effectively.

Highest-signal resume keywords

Customer Service ExperienceProperty & Casualty (P&C) Producer Agent LicenseCall Center ExperienceIntermediate Computer SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional CommunicationProblem-SolvingProactive Solution Seeking

Tools & Technologies

Multiple Systems NavigationCustomer Interaction Documentation

Certifications & Qualifications

Property & Casualty (P&C) Producer Agent License

Industry Keywords

Insurance MattersPolicy ProvisionsCompliance RequirementsUnderwriting Guidelines

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
Receive and respond to inquiries related to insurance matters.
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
Document customer interactions and outcomes thoroughly in system.
Escalate unresolved issues requiring advanced support for further resolution.
Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

Requirements

What you’ll need

Minimum of 1-3 years customer service
1 year of experience in call center environment, insurance or related field preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Experience with Microsoft Office suite of tools preferred
IMPORTANT: An active Property & Casualty (P&C) Producer Agent License is required for this position

Benefits

Comp & perks

401(K) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Annual performance-based bonus potential up to 10%