Farmers Insurance

Claims Specialist

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Field Property Claims Adjuster

Director

• Collaborates in the development and execution of strategic business plans for Foremost and Bristol West products in the independent agency channel for assigned states.
• Drives the execution of state distribution strategies, ensuring alignment with product and underwriting partners.
• Directs the overall state team strategy to achieve profitable growth across product lines.
• Leads the recruitment, development, training, and coaching of field sales staff.
• Develops and implements short-, mid-, and long-term objectives, strategies, and action plans.
• Supports the development of Territory Managers and agency growth plans.
• Manages performance of direct reports.
• Creates and recommends training programs, policies, and practices to ensure a well-equipped sales force.
• Plans, directs, and coordinates all sales-related activities to achieve revenue goals.
• Formulates and oversees sales/marketing plans and promotions to stimulate profitable sales growth.
• Identifies target markets and directs efforts in training, sales, marketing support, and research.
• Acts as an advocate by recommending new products, services, and field initiatives.
• Ensures regular, clear, and consistent cross-functional communication with product management, underwriting, executive management, and agency partners.
• Serves as a communication bridge between Foremost and other internal and external groups.
• Collaborates with marketing and training teams to develop educational materials and strategies.
• Responsible for the initiation, positioning, and distribution of products and product enhancements.
• Implements rate and product changes while ensuring successful communication and training.
• Assesses industry trends to identify new opportunities and implement them effectively.
• Use quantitative knowledge to influence future products and rate changes.
• Coordinates field-facing activities, programs, and promotions to align with business objectives.
• Performs other duties as assigned while contributing to the overall success of the zone and organization.
• Reviews quarterly updates on regional objectives and makes necessary revisions to achieve goals.
• Evaluates and develops field sales force objectives and plans to ensure the achievement of sales goals.
• Tracks and reports progress of sales programs and contests to business unit management.
• Stays informed of competitive, legislative, and regulatory activity within assigned states.
• Ensures understanding and implementation of technology in the sales process to maximize effectiveness.

Zone Director – NE Region

Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

Licensed Insurance Customer Care Representative, P&C Producer License Required

Attorney

• Litigates low complexity and exposure cases and performs duties necessary from intake to trial and/or settlement
• Prepares pleadings, motions, discovery, and briefs
• Attends hearings, conferences, interviews, mediations, arbitrations, and/or trials
• Proactively informs leadership of case handling opportunities and challenges encountered
• Consults with the Claims Department on the legal aspects of files
• Performs other tasks or duties to ensure efficient case management
• May handle second chair trials and handle trials in cases with minimal complexity and/or exposure.

Insurance Defense Attorney – California Workers' Compensation

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Account Manager

• Manages an assigned territory of Foremost/Bristol West Independent Agencies
• Develops and manages agency partnerships
• Drives profitable premium growth
• Achieves financial and operational goals
• Creates, maintains, and executes high quality agency strategies and plans
• Drives and ensures quality of new business flow

Field Territory Manager

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Perform additional duties as assigned.
• Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

• Litigates low complexity and exposure cases and performs duties necessary from intake to trial and/or settlement
• This includes but is not limited to preparation of pleadings, motions, discovery, and briefs
• Attends hearings, conferences, interviews, mediations, arbitrations, and/or trials
• Proactively informs leadership of case handling opportunities and challenges encountered
• Consults with the Claims Department on the legal aspects of files
• Performs other tasks or duties to ensure efficient case management
• May handle second chair trials and handle trials in cases with minimal complexity and/or exposure
• May provide support to senior attorneys in cases of greater complexity and/or exposure and may receive developmental assignments of matters that are of moderate complexity and/or exposure

Insurance Defense Attorney – Florida PIP

Legal Assistant

• Performs legal and secretarial tasks for assigned attorney(s), with supervision and oversight from their leader
• Maintains schedules and calendar for assigned attorney(s)
• Composes a variety of correspondence, pleadings and various legal forms
• Coordinates time and location of multi-party appearances, including depositions, arbitrations, mediations, Independent Medical Exams (IME’s) meetings and site inspections
• Answers telephone calls, emails and handles client inquiries
• Receives and processes incoming mail
• Contacts clients, witnesses, court reporters, interpreters, claims personnel, and others to confirm scheduled appearances as instructed by assigned attorney(s)
• Maintains a thorough knowledge and keeps up-to-date with court rules and legal deadlines

• Litigates low to moderate complexity and exposure cases and performs duties necessary from intake to trial and/or settlement.
• This includes but is not limited to preparation of pleadings, motions, discovery, and briefs.
• Attends hearings, conferences, interviews, mediations, arbitrations, and/or trials.
• Proactively informs leadership of case handling opportunities and challenges encountered.
• Consults with the Claims Department on the legal aspects of files and jurisdictional issues.
• Performs other tasks or duties to ensure efficient case management.
• May handle second chair trials and handle trials in cases with moderate complexity and/or exposure.
• Provides support to senior attorneys in cases of greater complexity and/or exposure and receives developmental assignments of matters that are of high complexity and/or exposure.

Insurance Defense Trial Attorney

• Deliver exceptional customer service while proactively seeking solutions
• Communicate with customers and agents via multiple channels (phone, chats, emails)
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Document customer interactions and outcomes thoroughly in the system

Customer Care Representative – Advantage

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Access account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
• Document customer interactions and outcomes thoroughly in system
• Escalate unresolved issues requiring advanced support for further resolution
• Build knowledge and acumen through self-directed learning
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
• Help maintain department knowledge resources to keep them current
• Actively listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and makes recommendations to leadership
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.

Licensed Customer Care Representative, P&C License Required

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
• Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
• Evaluate and report on potential subrogation opportunities.
• Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies.
• Perform duties independently, with work directly impacting management outcomes.
• Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
• Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
• Use strong customer service skills to negotiate with policyholders to settle the claim.
• Performs additional duties as assigned.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days.

Property Claims Adjuster

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.

Customer Care Representative

Sales

• Manages a direct sales team to sell multi-line insurance products
• Monitors team performance including sales, customer experience, and compliance
• Recommends courses of action to address performance deficiencies
• Creates and implements sales and operational plans to improve performance
• Ensures team members meet performance goals
• Communicates company strategies to team members
• Investigates and resolves escalated customer issues

Field Property Claims Adjuster

Zone Director – NE Region

Licensed Insurance Customer Care Representative, P&C Producer License Required

Insurance Defense Attorney – California Workers' Compensation

Field Property Claims Adjuster

Field Territory Manager

Field Property Claims Adjuster

Insurance Defense Attorney – Florida PIP

Legal Assistant

Insurance Defense Trial Attorney

Customer Care Representative – Advantage

Licensed Customer Care Representative, P&C License Required

Property Claims Adjuster

Customer Care Representative

Direct Sales Manager