Farmers Insurance

Bilingual

• Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims
• Utilizes a broad understanding of claims adjusting to apply skills and knowledge to investigate and determine liability for claims with basic coverage issues and moderate to complex liability issues
• Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence
• Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations
• Makes same-day contact with customers
• Explains the claims process to all customers
• Explains all applicable coverage benefits to the policyholder
• Confirms facts of loss
• Determines vehicle location and if drivable
• Offers vehicle repair and rental service options to customers
• Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees
• Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation including but not limited to if the policy is out of force for the date of loss, unlisted or permissive drivers, excluded drivers, vehicles not on the policy, rideshare involvement, material misrepresentation issues, and new business investigations
• Maintains ownership of the claim and completes work with a limited degree of supervision
• Serves as the primary point of contact through resolution of all exposures
• Communicates and collaborates with other claim specialists to facilitate claim resolution for customers
• Provides verbal and written communication to customers to explain coverage issues and decisions
• Communicates policy risk issues to Underwriting to facilitate their evaluation of the policy risk and exposure
• Escalates complex coverage issues to supervisor
• Demonstrates proficient knowledge and application of venue laws for all states handled in the Region
• Analyzes duties owed and breached by all potentially responsible parties and determines liability percentage for each party
• Escalates claims with exposures exceeding financial authority to supervisor
• Communicates liability decisions to customers, claimants, claim specialists, and Underwriting
• Recognizes subrogation potential and makes referrals to the Subrogation department when appropriate
• With limited supervision and support, investigates and recognizes all potential claim exposures
• Recognizes and escalates non-auto property damage exposures and resolves auto physical damage claims proactively and accurately
• Secures estimate of damages timely through appropriate repair channels
• Writes, reviews, and adjusts auto physical damage estimates for repairable vehicles with minor to moderate damages
• Issues and authorizes claim payments to customers and repair facilities and explains repair process and estimate to customers
• Manages rental claims through communication with customers, repair facilities, rental vendors, and claim specialists
• Proactively manages and mitigates storage costs
• Coordinates and collaborates with auto physical damage and total loss specialists to facilitate claim resolution for customers
• Maintains active diary and resolution plan on open files
• Handles and documents files in compliance with regulatory requirements
• Responsible for ensuring professional correspondence is sent to customers including claim status updates

Bilingual Auto Claim Owner

Claims Specialist

• Using claims systems to accurately document files
• Manage a diary and handle first and third party auto claims promptly
• Conduct thorough investigations,
• Confirm coverage, determine liability, and establish damages
• Negotiate the settlement of assigned claims
• Inspect damaged property and vehicles
• Estimate cost of repair or replacement for damaged or stolen property
• Determines and reports on subrogation potential
• Report theft, fraud, and arson losses as required
• Maintain job knowledge through intermittent training

Liability Claims Representative

Sales

• Manages assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving inquiries
• Leads assigned team members to maximize team performance and company results
• Effectively communicate company strategies related to products and philosophies to team members
• Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance
• Inspires, develops and mentors assigned team members

Specialty Sales Manager

Customer Support

• Deliver exceptional customer service while proactively seeking solutions
• Communicate with customers and agents via multiple channels (phone, chats, emails)
• Receive and respond to inquiries related to insurance matters
• Interact with customers to resolve moderately complex issues regarding policy provisions and conditions
• Document customer interactions and outcomes thoroughly in system

Customer Care Representative – FSO

• Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims
• Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence
• Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations
• Makes same-day contact with customers
• Explains the claims process to all customers
• Explains all applicable coverage benefits to the policyholder
• Confirms facts of loss
• Determines vehicle location and if drivable
• Offers vehicle repair and rental service options to customers
• Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees
• Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation
• Maintains ownership of the claim and completes work with a limited degree of supervision
• Serves as the primary point of contact through resolution of all exposures
• Communicates and collaborates with other claim specialists to facilitate claim resolution for customers
• Provides verbal and written communication to customers to explain coverage issues and decisions
• Demonstrates proficient knowledge and application of venue laws for all states handled in the Region.

Bilingual Auto Desk Adjuster

Account Manager

• Owns and manages assigned territory driving profitable growth to achieve financial and operational targets.
• Leads, develops, and executes territory tactical plan and agency management processes (example business planning, training, compensation) to support financial and operational targets, measure results, and pivot as necessary.
• Independently builds and cultivates mutually beneficial agency partnerships in person with agency ownership, management, and frontline staff using a consultative sales framework.
• Acts as a trusted advisor while delivering product, underwriting philosophy, appetite, and system training to support retention and new business development to increase depth and maximize agency revenue.
• Creates, maintains, and executes high quality agency strategies and plans, including holding agents accountable, to achieve written premium, profit, and new business goals.
• Collaborates with field distribution partners to plan and align strategic and tactical components with key business strategies.

Senior Field Territory Manager – Bilingual

Cloud Engineer

• Ensure availability, scalability, reliability and security of cloud platforms and services.
• Design, deploy, and govern AI-powered agents (e.g., using Azure Copilot /AWS Bedrock).
• Supervise and refine AI-generated Infrastructure-as-Code (IaC) (Terraform/Ansible).
• Implementing AI based automation solutions for Cloud Operations.
• Manage security and compliance by utilizing AI agents to detect configuration drift and auto-generate compliant updates for IAM, network, and security policies.
• Collaborate with application, architecture, AIOps, FinOps and security teams to ensure production readiness.
• Lead proof-of-concepts, implement new cloud services and Adapt quickly to new cloud releases and features to enhance operational capabilities.

Cloud Platform Engineer

• Deliver exceptional customer service while proactively seeking solutions
• Communicate with customers via multiple channels (phone, chats, emails)
• Evaluate and interpret policy information within prescribed authority limits
• Document customer interactions and outcomes thoroughly in system
• Recognize opportunities for process improvement and makes recommendations to leadership

Customer Care Representative

• Supervise a team of Sales Consultants by developing staff performance and skills via strong leadership, coaching, motivation, and recognition
• Monitor multiple systems to qualify risk and ensure risk is placed with proper carrier
• Monitor all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines
• Identify process and performance deficiencies and recommend a course of action to improve sales and resolve operations problems for our team.
• Implement corrective action as needed
• Investigate and resolve escalated customer issues. Interpret and communicate procedural and regulatory changes to assigned staff. Compile periodic and ad hoc reports and analyses as required

Direct Sales Manager

System Administrator

• Executes on a plan; schedules and administers learning and development system activities in concert with other stakeholders, using company approved tools
• Act as point of contact for system usage and conflict resolution
• Analyzes and evaluates existing systems and procedures; recommending methods of improvement
• Completes quality control audits and implements any corrective action
• Communicates and supports resolution of any system issues; notifies necessary personnel when system fails are identified
• Accountable for accuracy of all learning system data entry activities
• Trains other users as required
• Identifies any continuous improvement opportunities in learning systems
• Executes any continuous improvement plans
• Alert University leadership of any system issues that affect learners and internal staff, providing alternative solutions for remedy
• Participates in weekly team meetings

Learning System Administrator

AI Engineer

• Partner with cross-functional business stakeholders and technical teams to understand complex business problems and contribute to the design and delivery of AI-enabled solutions aligned with enterprise strategy and product roadmaps
• Design, develop, and refine technical solutions using AI technologies, ensuring solutions are scalable, performant, secure, and aligned with enterprise architecture and data standards
• Contribute to multiple initiatives by prioritizing solution engineering tasks, managing non-functional requirements, and supporting delivery timelines through disciplined execution and problem solving
• Apply a systems-level understanding of the development lifecycle to support effective delivery within Agile teams, identifying and helping resolve technical constraints across design, build, and deployment phases
• Collaborate with platform, data, and DevOps teams to integrate AI solutions into existing environments, supporting automation, observability, and reliable deployment practices
• Participate in experimentation and pilot efforts to evaluate emerging AI technologies and approaches, applying learnings to improve solution quality, reusability, and time to value
• Maintain clear technical documentation and share knowledge, patterns, and best practices to strengthen AI and solution engineering capabilities across teams
• Engage in continuous learning to stay current on AI tools, techniques, and responsible AI practices, and apply new knowledge to improve individual and team outcomes

Senior AI Engineer

Solutions Engineer

• Partners with cross-functional business stakeholders and technical teams to understand and address complex to highly complex initiatives within a business unit or at the enterprise level
• Leads discussions to gather requirements, develop solutions, validate technology assumptions, and evaluate implementation alternatives
• Influences solution strategies by leveraging deep business knowledge and depth of expertise in solution engineering
• Leads multiple technical projects simultaneously by prioritizing and coordinating solution engineering efforts across teams and initiatives
• Establishes performance metrics to measure effectiveness and continuously optimize performance
• Manages non-functional requirements and ensures compliance with industry standards throughout the solution development and delivery process
• Supervises, guides, coaches, and manages the performance of direct reports who are people leaders or individual contributors
• Delivers regular feedback and supports professional development
• Fosters a high-performance culture where excellence is standard and innovation is actively encouraged
• Partner closely with technology, data, business, and governance leaders to ensure AI solutions are architected, delivered, and adopted with rigor, speed, trust, and align with product roadmaps and overarching business strategies
• Monitors progress, resolves issues affecting delivery timelines, and leads technical problem-solving efforts during development and deployment phases
• Partners with business stakeholders and technical teams to address challenges and optimize solutions
• Demonstrated learning agility with a disciplined approach to staying current on emerging AI technologies and approaches, rapidly synthesizing new insights, and translating continuous learning into practical guidance, decisions, and organizational capability
• Drive innovation by identifying emerging AI capabilities, external trends, and new operating approaches, and translating them into actionable pilots and scalable programs

Director, Solution Engineering

Product Analyst

• Creates and manages personal lines insurance programs
• Assists in the coordination of all phases of new product introduction and product maintenance
• Maintains contact with State Offices and Personal Lines Marketing to benefit product development activities
• Analyzes, researches and creates new personal lines insurance products which are likely to be implemented territory-wide
• Coordinates development and implementation of new personal lines insurance products with other functional departments; chairs coordinating meetings where assigned
• Initiates preparation and publication of procedure bulletins, field bulletins and marketing kits regarding the introduction of new products
• Follows up regularly with other functional departments, Agents/District Managers, State Offices and Service Centers to verify that new products have been implemented correctly
• Performs other duties as assigned

Product Analyst, Senior

DevOps Engineer

• Automate the provisioning of all middleware platforms.
• Install, Manage and support OpenShift Container platform.
• Automate High Availability and Disaster Recovery for all production platforms.
• Work as a liaison between DBA, Network, Security and Cloud Engineering Teams.
• Quickly adapt new automation technologies and implement the same.
• Instrument APM Monitoring tools.
• Participate in 24/7 on-call rotation and escalate issues as needed.
• Perform other job related duties as assigned.

Senior Site Reliability Engineer

Data Engineer

• Responsible for acquiring, curating, and publishing data both on prem and in the cloud for analytical or operational uses for basic to moderate scenarios.
• Ensures the data is in a ready-to-use form that creates a single version of the truth across all data consumers, including business/technology users, reporting and visualization specialists and data scientists with coaching and support.
• Utilizes skills to translate business analytic requests/requirements into design, development, testing, deployment, and production maintenance tasks.
• Consults on data projects of intermediate complexity, with limited coaching and guidance, to understand design requirement and existing business processes to lead in the design, development, and implementation of data products.
• Practices code management and integration with current architectural and data governance guidelines with reduced oversight required of leadership.
• Produces data building blocks, data models, and data flows for varying client requests such as dimensional data, standard and ad hoc reporting, data feeds, dashboard reporting, and data science research and exploration with limited assistance and coaching.
• Creates business user access methods to structured and unstructured data.
• Utilizes techniques such as mapping data to a common data model, natural language processing, transforming data as necessary to satisfy business rules, AI, statistical computations, and validation of data content.
• Translates business data stories into a technical story breakdown structure and work estimates for a schedule or planned agile sprint.
• Develops and maintains moderately complex scalable data pipelines for both streaming and batch requirements and builds out new API integrations to support increased demands of data volume and complexity.
• Preps/cleanses data to optimize for downstream reporting via Farmers standard visualization or AI/ML tools with coaching and feedback.
• Applies sound knowledge of data governance concepts with limited experience in application.
• Executes on mid size projects and large tasks within timelines.
• Develops data project plans and executes with some supervision.