Farmers Insurance

Customer Support

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Document customer interactions and outcomes thoroughly in the system
• Escalate unresolved issues requiring advanced support for further resolution

Customer Care Representative, P&C Licensed

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Document customer interactions and outcomes thoroughly in system.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.

Customer Care Representative – Specialty Services, Producer/Agent P&C Required

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Evaluate and interpret policy information within prescribed authority limits
• Access account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
• Document customer interactions and outcomes thoroughly in system
• Escalate unresolved issues requiring advanced support for further resolution
• Build knowledge and acumen through self-directed learning
• Help maintain department knowledge resources to keep them current
• Actively listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and makes recommendations to leadership
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries
• May work with external vendors to further address customer needs
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Customer Care Representative, P&C License Required

Director

• This position is responsible for developing and executing distribution strategies for the independent agency channel in assigned states.
• The role collaborates cross-functionally across teams to create and implement state-level strategies that meet short- and long-term financial goals.
• Key responsibilities include aligning and driving strategic business plans, recruiting, coaching and developing field sales staff, managing budgets, and ensuring the profitable growth of all product lines.
• Performs work independently while applying knowledge of key business factors to maximize team and department performance.
• Acts as an advocate by recommending new products, services, and field initiatives.
• Ensures regular, clear, and consistent cross-functional communication with product management, underwriting, executive management, and agency partners.
• Creates and recommends training programs, policies, and practices to ensure a well-equipped sales force.
• Formulates and oversees sales/marketing plans and promotions to stimulate profitable sales growth.
• Tracks and reports progress of sales programs and contests to business unit management.

Zone Director, Distribution - Midwest Region

Account Executive

• Analyze unique risks, provide accurate quotes, and secure premiums for customer assets
• Translate complex underwriting and regulatory standards into actionable advice
• Identify gaps in coverage and ensure correct customer insurance
• Monitor own KPIs as a roadmap for professional development

Direct Sales Representative

Paralegal

• Assists the attorneys in answering interrogatories and preparing motions, complaints, briefs and other legal documents
• Obtains, reviews and summarizes medical records at the direction of trial attorneys
• Assists attorneys in preparing motions, and researches legal points in connection therewith
• Assists attorneys in interviewing witnesses preparatory to and during trials
• Assists attorneys in preparing documents and evidence for trial

Insurance Defense Paralegal

Attorney

• Responsible for leading and managing team of attorneys representing clients in all levels of insurance defense litigation
• Collaborates with key internal and external stakeholders to drive business outcomes
• Oversees legal file handling by assigned attorneys
• Ensures adherence to Department policies, practices and procedures including timely and effective communications with clients and claims
• Assists with the achievement of office goals
• Proactively works with the leadership and stakeholders on staffing recommendations, hiring, onboarding, training, development, engagement, retention, and succession planning
• Leads high performing team with a culture of trust, collaboration, and transparency
• Fosters collaboration and partnerships, encourages diversity of thought, and communicates with stakeholders to achieve goals

Supervising Attorney

Manager

• Develops and executes strategies to build business in the IA National Accounts portfolio.
• Responsible for premium growth by prospecting for new business and managing large, more complex national accounts including those with complex structures and/or high GWP.
• Takes ownership for business development initiatives within portfolios and to maximize premium, profit and growth objectives.
• Mentors other National Account Managers.
• Actively prospects for new accounts and business development opportunities.
• Seeks out and identifies accounts where new technology solutions can accelerate growth opportunities.
• Negotiates, implements and manages large, complex accounts on a consultative basis to provide training, product and services information toward achievement of account goals.
• Interacts with executives and coordinates account strategies with various stakeholders including territory managers, Zone Heads, product managers and underwriting.
• Builds and maintains account/company relationships in order to maximize product penetration and account sales.
• Works directly with underwriting and claims and others on issues impacting the account.
• Develops and maintains market analysis, including competitor information in order to coordinate distribution and product management for potential distribution, product, price and promotion strategies.
• Maximizes quoting/profiling potential book transfer opportunities.
• Promotes industry knowledge by coordinating and attending account specific events and participating in and promoting continuing education and other learning opportunities.
• Maintains current knowledge and understanding of competitive, legislative and regulatory activities impacting the account in order to maintain account compliance with all company and state requirements.
• Handles special assignments and projects at the direction of executive management.
• Performs other duties as assigned.

Senior National Accounts Manager

Risk

• Delivers specific data governance tasks such as cataloging, profiling, and defining with limited guidance from people leader.
• Works with multiple business areas or governance capabilities and assists/coordinates planning activities.
• Utilizes familiarity with more complex governance concepts and may serve as an expert in a few with practical implementation experience.
• Uses moderate knowledge and understanding of leading edge technologies, reporting and visualization concepts to present to limited IT and business partners.
• Details required project tasks by writing a RACI and/or RAPID matrix and roadmap.
• Presents material in cross functional meetings, addressing issues independently.
• Utilizes advanced understanding of data modeling principles, data governance, strategy and data management to execute on mid to large sized complex tasks within timelines.
• Develops data project plans and executes independently.
• Independently writes comprehensive data governance standards and policies at the enterprise level.
• Effectively communicates and applies data governance value, concepts, and strategies across multiple scenarios.

Senior Data Governance Advisor – Claims

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Evaluate and interpret policy information within prescribed authority limits.
• Access account information and communicate while working in multiple systems.
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Help maintain department knowledge resources to keep them current.
• Actively listen to customer concerns to identify trends or patterns.
• Recognize opportunities for process improvement and makes recommendations to leadership.

Customer Care Representative – Producer/Agent P&C

• This position is responsible for developing and executing distribution strategies for the independent agency channel in assigned states with Regional Field Executive alignment
• The role collaborates cross-functionally across teams to create and implement state-level strategies that meet short- and long-term financial goals
• Key responsibilities include aligning and driving strategic business plans
• Recruiting, coaching and developing field sales staff
• Managing budgets
• Ensuring the profitable growth of all product lines
• Performs work independently while applying knowledge of key business factors to maximize team and department performance
• Collaborates in the development and execution of strategic business plans for Foremost and Bristol West products in the independent agency channel for assigned states
• Drives the execution of state distribution strategies, ensuring alignment with product and underwriting partners
• Directs the overall state team strategy to achieve profitable growth across product lines
• Leads the recruitment, development, training, and coaching of field sales staff
• Develops and implements short-, mid-, and long-term objectives, strategies, and action plans
• Supports the development of Territory Managers and agency growth plans
• Manages performance of direct reports
• Creates and recommends training programs, policies, and practices to ensure a well-equipped sales force
• Plans, directs, and coordinates all sales-related activities to achieve revenue goals
• Formulates and oversees sales/marketing plans and promotions to stimulate profitable sales growth
• Identifies target markets and directs efforts in training, sales, marketing support, and research
• Acts as an advocate by recommending new products, services, and field initiatives
• Ensures regular, clear, and consistent cross-functional communication with product management, underwriting, executive management, and agency partners
• Serves as a communication bridge between Foremost and other internal and external groups
• Collaborates with marketing and training teams to develop educational materials and strategies
• Responsible for the initiation, positioning, and distribution of products and product enhancements
• Implements rate and product changes while ensuring successful communication and training
• Assesses industry trends to identify new opportunities and implement them effectively
• Use quantitative knowledge to influence future products and rate changes
• Coordinates field-facing activities, programs, and promotions to align with business objectives
• Performs other duties as assigned while contributing to the overall success of the zone and organization
• Reviews quarterly updates on regional objectives and makes necessary revisions to achieve goals
• Evaluates and develops field sales force objectives and plans to ensure the achievement of sales goals
• Tracks and reports progress of sales programs and contests to business unit management
• Stays informed of competitive, legislative, and regulatory activity within assigned states
• Ensures understanding and implementation of technology in the sales process to maximize effectiveness

IA Distribution, Zone Director

Legal Assistant

• Performs legal and secretarial tasks for assigned attorney(s), with supervision and oversight from their leader
• Maintains schedules and calendar for assigned attorney(s)
• Composes a variety of correspondence, pleadings and various legal forms
• Coordinates time and location of multi-party appearances, including depositions, arbitrations, mediations, Independent Medical Exams (IME’s) meetings and site inspections
• Answers telephone calls, emails and handles client inquiries
• Receives and processes incoming mail
• Contacts clients, witnesses, court reporters, interpreters, claims personnel, and others to confirm scheduled appearances as instructed by assigned attorney(s)
• Maintains a thorough knowledge and keeps up-to-date with court rules and legal deadlines

• Collaborates in the development and execution of strategic business plans for Foremost and Bristol West products in the independent agency channel for assigned states.
• Drives the execution of state distribution strategies, ensuring alignment with product and underwriting partners.
• Directs the overall state team strategy to achieve profitable growth across product lines.
• Leads the recruitment, development, training, and coaching of field sales staff.
• Develops and implements short-, mid-, and long-term objectives, strategies, and action plans.
• Supports the development of Territory Managers and agency growth plans.
• Manages performance of direct reports.
• Creates and recommends training programs, policies, and practices to ensure a well-equipped sales force.
• Plans, directs, and coordinates all sales-related activities to achieve revenue goals.
• Formulates and oversees sales/marketing plans and promotions to stimulate profitable sales growth.
• Identifies target markets and directs efforts in training, sales, marketing support, and research.
• Acts as an advocate by recommending new products, services, and field initiatives.
• Ensures regular, clear, and consistent cross-functional communication with product management, underwriting, executive management, and agency partners.
• Serves as a communication bridge between Foremost and other internal and external groups.
• Collaborates with marketing and training teams to develop educational materials and strategies.
• Responsible for the initiation, positioning, and distribution of products and product enhancements.
• Implements rate and product changes while ensuring successful communication and training.
• Assesses industry trends to identify new opportunities and implement them effectively.
• Uses quantitative knowledge to influence future products and rate changes.
• Coordinates field-facing activities, programs, and promotions to align with business objectives.
• Performs other duties as assigned while contributing to the overall success of the zone and organization.
• Reviews quarterly updates on regional objectives and makes necessary revisions to achieve goals.
• Evaluates and develops field sales force objectives and plans to ensure the achievement of sales goals.
• Tracks and reports progress of sales programs and contests to business unit management.
• Stays informed of competitive, legislative, and regulatory activity within assigned states.
• Ensures understanding and implementation of technology in the sales process to maximize effectiveness.

Zone Director

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
• Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Access account information and communicate while working in multiple systems
• Document customer interactions and outcomes thoroughly in the system

Customer Care Representative – Specialty Services

• Litigates low complexity and exposure cases and performs duties necessary from intake to trial and/or settlement.
• This includes but is not limited to preparation of pleadings, motions, discovery, and briefs.
• Attends hearings, conferences, interviews, mediations, arbitrations, and/or trials.
• Proactively informs leadership of case handling opportunities and challenges encountered.
• Consults with the Claims Department on the legal aspects of files.
• Performs other tasks or duties to ensure efficient case management.
• May handle second chair trials and handle trials in cases with minimal complexity and/or exposure.
• May provide support to senior attorneys in cases of greater complexity and/or exposure and may receive developmental assignments of matters that are of moderate complexity and/or exposure.