Licensed Customer Care Representative, P&C License Required

Farmers Insurance

Customer Care Representative supporting customer inquiries and insurance policy needs at Farmers Insurance. Resolving complex issues and delivering exceptional service across multiple platforms.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Evaluate and interpret policy information within prescribed authority limits
Access account information and communicate while working in multiple systems
Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions
Document customer interactions and outcomes thoroughly in system
Escalate unresolved issues requiring advanced support for further resolution
Build knowledge and acumen through self-directed learning
Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements
Help maintain department knowledge resources to keep them current
Actively listen to customer concerns to identify trends or patterns
Recognize opportunities for process improvement and makes recommendations to leadership
Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.

Requirements

What you’ll need

High School Diploma or equivalent required
Active Producer/Agent Property & Casualty (P&C) license required for this role
Minimum of 1-3 years customer service
1 year of experience in call center environment or related field preferred
Experience providing customer support within a high-volume, complex environment preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Experience with Microsoft Office suite of tools preferred.

Benefits

Comp & perks

Competitive salary commensurate with experience, qualifications and location
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicepolicy evaluationproblem resolutioncompliance knowledgetechnical troubleshootingaccount managementdata documentationprocess improvementself-directed learninginsurance knowledge

Soft Skills

active listeningcommunicationinterpersonal skillsanalytical thinkingcollaborationadaptabilityattention to detailcustomer focusrecommendation skillstrend identification

Certifications

High School DiplomaProducer/Agent Property & Casualty (P&C) license