Customer Care Representative – Advantage

Farmers Insurance

Customer Care Representative handling clients' insurance inquiries and providing service support remotely. Involves communication via phone, chat, and email, with a focus on problem resolution.

Posted 6/30/2026full-timeRemote • Florida, Iowa, Kansas, Louisiana, Mississippi, Montana, New York, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Texas, Vermont, Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve complex insurance inquiries and document interactions effectively. Proficient in navigating multiple systems and utilizing Microsoft Office tools to enhance communication and service delivery.

Highest-signal resume keywords

Customer Service ExperienceProperty And Casualty LicenseCall Center ExperienceIntermediate Computer SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional Customer ServiceProactive Problem SolvingEffective Communication

Certifications & Qualifications

High School DiplomaProperty And Casualty License

Industry Keywords

Insurance MattersPolicy ProvisionsCustomer InteractionsModerately Complex Issues

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions
Communicate with customers and agents via multiple channels (phone, chats, emails)
Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Document customer interactions and outcomes thoroughly in the system

Requirements

What you’ll need

High School Diploma or equivalent required
Property and Casualty license will be required for this role
Minimum of 1-3 years customer service experience
1 year of experience in call center environment or related field preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Experience with Microsoft Office suite of tools preferred

Benefits

Comp & perks

401(K) Plan
Generous PTO
Tuition Reimbursement
Paid Training
Annual performance-based bonus up to 10%