Customer Care Representative

Farmers Insurance

Customer Care Representative at Farmers Insurance, the first point of contact for customer inquiries and insurance policy needs, delivering exceptional service via various channels.

Posted 6/19/2026full-timeRemote • Arizona, Colorado, Idaho, Montana, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
Receive and respond to inquiries related to insurance matters.
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
Document customer interactions and outcomes thoroughly in system.

Requirements

What you’ll need

Minimum of 1-3 years customer service
1 year of experience in call center environment, insurance or related field preferred
Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
Experience with Microsoft Office suite of tools preferred.
High School Diploma or equivalent required
Producer/Agent Property and Casualty license will be required for this role

Benefits

Comp & perks

401(K) Plan
Generous PTO
Tuition Reimbursement
Paid Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicetechnical aptitudetroubleshootingintermediate computer skills

Soft Skills

communicationproblem-solvingproactivedocumentation

Certifications

Producer/Agent Property and Casualty license