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Field Property Claims Adjuster
Farmers InsuranceField Property Claims Adjuster at Farmers Insurance investigating property damage and negotiating claims settlements. Conducting virtual and on-site investigations with a focus on customer service and safety compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication abilities while conducting investigations and negotiating settlements. Proficient in claims handling software and committed to learning about insurance policies and property damage.
Highest-signal resume keywords
Claims Handling SoftwareCustomer Service ExperienceExcellent Communication SkillsInsurance ExperienceValid Driver's License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage AssessmentLiability DeterminationNegotiation SkillsSubrogation EvaluationPaperless Environment Reporting
Soft Skills
Outgoing PersonalityProfessional DemeanorInterpersonal Skills
Tools & Technologies
MS WordExcelOutlookSmartphonesClaims Handling Applications
Certifications & Qualifications
High School Diploma or EquivalentBondable
Industry Keywords
InsuranceFraud InvestigationTheft ReportingArson ReportingConstruction Experience
About the role
Key responsibilities & impact- Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
- Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
- Evaluate and report on potential subrogation opportunities.
- Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
- Perform duties independently, with work directly impacting management outcomes.
- Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards.
- Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
- Use strong customer service skills to negotiate with policyholders to settle the claim.
- Perform additional duties as assigned.
- Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals.
- Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.
Requirements
What you’ll need- High School diploma or equivalent required.
- Excellent Customer service experience, preferably in a retail environment.
- Construction or Insurance experience is highly desirable and preferred.
- Excellent communication skills – both oral and written.
- Computer Literate: MS Word, Excel, Outlook.
- Proficiency with smartphones and applications.
- Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss.
- Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators.
- Valid driver's license and Bondable.
- Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle.
Benefits
Comp & perks- Paid training through the award-winning and industry-leading University of Farmers.
- Total Rewards Benefits Package: 401K and a competitive starting salary.
- Rapid growth potential and management opportunities for success-oriented people through education, mentorship programs, and inspirational leadership at a company you can be proud of.
- Competitive salary commensurate with experience, qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance