Sales/Customer Service Representative – English

Teleperformance

Customer Sales Specialist serving as primary contact for clients, managing inbound/outbound communications and resolving inquiries efficiently. Ideal for individuals passionate about service delivery in a high-velocity environment.

Posted 7/8/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications effectively across various channels. Proficient in resolving inquiries and de-escalating issues while meeting sales objectives.

Highest-signal resume keywords

Customer Service ExperienceSales Objectives AchievementEffective CommunicationIssue ResolutionWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer Service SkillsSales SkillsInquiry ResolutionCall TrackingPayment Processing

Soft Skills

Professional ExcellenceCalmness Under PressureDe-Escalation Skills

Tools & Technologies

Desktop Computer SystemsCommunication Platforms

Industry Keywords

Client ContactInbound CommunicationsOutbound CommunicationsCustomer ExperienceAuditingReporting

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications with professional excellence
Efficiently resolve inquiries to ensure a seamless and positive customer experience
Connect with customers via phone/email/chat/social media to resolve questions or concerns
Calmly attempt to resolve and de-escalate issues
Escalate interactions when necessary
Respond to requests for assistance and/or processing payments
Track call related information for auditing and reporting purposes
Provide feedback on call issues
Meet sales objectives as defined

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

Comprehensive health benefits including medical, vision, and dental
Mental health resources including Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(k) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts