Teleperformance

Customer Support

• Find innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (Spanish & English).
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Automotive Customer Service Representative, Spanish Bilingual

IT Support

• Handling IT incidents for business customers (hardware, software, network, access rights)
• Working in the ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
• Supporting business-critical applications and coordinating with external service providers
• Professional customer communication and explaining technical solutions in an understandable way
• Maintaining documentation and knowledge bases
• Proactive monitoring of systems and responding to alerts

Helpdesk / IT Support – Specialist

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Customer Service Representative, Licensed Vet Tech

Manager

• Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned
• Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience
• Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity
• Managing client and project team expectations simultaneously for a frictionless onboarding experience
• You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation
• Create, manage and track project vehicles, including, but not limited to: Project schedules, Detailed project plans, Project scope statements, Resource plans, Risk and issues logs, Status reports
• Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
• Make recommendations to management about schedules, prioritization and resource allocation with input from team members
• Provide consistent project plan/status reporting for use by account managers, clients, and management
• Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits

Senior Manager – Implementations

Operations

• Processing of telephone and written customer inquiries (inbound)
• Comprehensive advice and clarification of customer queries
• Maintenance of customer and transaction data

German & English Speaking Operations Customer Expert

Analyst

• Handle incidents and requests via voice, chat, email, and portal; log, categorize, prioritize, diagnose, and resolve or escalate according to defined SOPs, SLAs, and OLAs
• Follow ITIL procedures: Incident/Request; contribute to Problem & Knowledge (workarounds/known errors)
• Use AI tools responsibly for translation, suggested replies, and summaries; validate accuracy and apply approved glossaries and scripts.
• Maintain clear customer communication: set expectations, provide updates or broadcasts, and ensure professional case closure with knowledge base links
• Ensure quality and compliance: meet QA standards, protect data, and use the ITSM system as the single system of record
• Travel for work to Europe and other regions, if required by the project.

IT Service Desk Analyst, Russian and English-Speaking

Operations Customer Expert, German & English Speaking

Human Resources

• Demonstrate a solid understanding of company policy, culture and values as well as Federal and state laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.
• Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
• Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict resolution and critical exit matters for your Employee Relations Team.
• Where applicable, draft well-written investigation-related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents.
• Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as required to the Operations Team, or as needed among other departments within the organization.
• Act as a leader and sounding board for Employee Relations Specialists, Tier I.
• Assist with other Employee Relations project work and consultations related to the employee experience as needed.

Employee Relations Investigator, Tier 4

Solutions Engineer

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
• You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents.
• Together with interdisciplinary teams, you design forward-looking service and transformation models tailored precisely to individual customer needs.
• You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
• You prepare complex concepts in well-structured, visually appealing presentations.
• You keep an eye on current market and technology trends and proactively contribute ideas.
• You also take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous optimization of our process models and best practices.

Solution Architect

• Bearbeitung von IT‑Störungen für Geschäftskunden (Hardware, Software, Netzwerk, Zugriffsrechte)
• Arbeiten im Ticketsystem: Erstellung, Priorisierung, Nachverfolgung und Eskalation von Tickets gemäß SLA
• Support für geschäftskritische Anwendungen und ggf. Abstimmung mit externen Dienstleistern
• Professionelle Kundenkommunikation und verständliche Erklärung technischer Lösungen
• Pflege von Dokumentationen und Wissensdatenbanken
• Proaktives Monitoring von Systemen und Reaktion auf Warnmeldungen

Helpdesk, IT Support – Mitarbeiter

• Handling IT incidents for business customers (hardware, software, network, access rights)
• Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
• Supporting business-critical applications and coordinating with external service providers
• Professional customer communication and clear, easy-to-understand explanations of technical solutions
• Maintaining documentation and knowledge bases
• Proactive system monitoring

Helpdesk / IT Support, Employee

• Handling IT incidents for business clients (hardware, software, network, access rights)
• Working in a ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
• Supporting business-critical applications and coordinating with external service providers when necessary
• Professional customer communication and clearly explaining technical solutions
• Maintaining documentation and the knowledge base
• Proactively monitoring systems and responding to alerts

Helpdesk / IT Support Employee (m/f/d)

Account Executive

• Identify and prospect high‑potential SMB accounts through cold calls, emails, and outreach, alongside leads from the BDR team.
• Manage the complete sales process: initial pitch, strategy presentation, negotiation, and deal closure.
• Develop tailored advertising strategies using formats such as Promoted Pins, Shopping Ads, and Video Ads.
• Build long-term client relationships and drive consistent revenue growth.
• Understand clients’ goals and challenges, turning insights into compelling value propositions.
• Hold regular performance reviews, identify upsell/cross-sell opportunities, and remove barriers to investment.
• Keep Salesforce updated with activities, pipeline status, and revenue forecasts.
• Collaborate with the BDR team to improve lead quality and alignment.

Account Executive, Polish Market – Digital Advertising

• Maintain a thorough understanding of the product range and the customization options offered to retailers.
• Engage with customers to identify their needs and preferences based on their target market.
• Deliver exemplary customer service by responding promptly to inquiries and concerns.
• Understand customers' challenges and propose tailored solutions.
• Analyze customer requirements and convert insights into tangible sales opportunities.
• Demonstrate strong problem-solving skills to support customers in addressing their challenges.

Bilingual Customer Service Specialist, B2B

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.