Teleperformance

Backend Engineer

• Rad na projektima iz oblasti korisničke podrške

Prijava za posao u TP B&H

Customer Support

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

Sales

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Sales/Service Representative, Bilingual

Insurance

• Serve as a primary point of contact for clients, managing inbound and outbound communications
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to address their questions and/or concerns
• Calmly attempt to resolve and de-escalate any issues
• Track all call related information for auditing and reporting purposes

Seasonal Licensed Insurance Representative

• Lead and support an existing team both professionally and disciplinarily
• Monitor team performance and be responsible for team success
• Drive continuous improvement to ensure goal achievement
• Motivate, develop, and support employees on a daily basis
• Optimize internal workflows in collaboration with project stakeholders
• Analyze performance metrics on a daily, weekly, and monthly basis
• Prepare and conduct daily pre-shift meetings, including KPI review and action planning
• Create project-specific reports for the client
• Provide real-time support during challenging customer interactions and handle escalated cases professionally and solution-oriented
• Collaborate with key contacts to identify issues and develop KPI action plans
• Ensure compliance with all Teleperformance policies; report violations to management
• Manage time tracking and attendance records

Customer Support Specialist Supervisor

Operations

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in Dutch
• Update and maintain customer data
• Work closely with your team to deliver the best customer experience

Dutch Speaking Customer Operations Expert

Representative

• Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel
• Greet and converse with customers in a courteous, friendly and professional manner
• Effectively turn customer inquiries into sales
• Utilize appropriate selling techniques to meet revenue and close rate goals
• Research travel rates, destinations, options and packages for customers
• Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase
• Accurately track and report call types and service issues

English Travel Representative

Support Engineer

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Technical Customer Support Specialist

QA Engineer

• Observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Support supervisor teams with representative quality execution
• Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Quality Assurance Analyst – Supporting Travel Agents, Native Sabre

Sales Development Rep

• Make outbound customer calls to promote and sell services.
• Create, maintain, and update a customer database with complete information.
• Consolidate and build the customer base.
• Record outbound call history and customer responses in detail.
• Ensure consistent customer follow-up.
• Monitor competitors’ products or services and develop selling strategies.
• Handle customer needs and inquiries.

Sales Development Representative, Swedish Speaking – Google Ads Products

Agent

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested
• Support policy holders needs by providing recommendations and adjusting as necessary

Pre-Licensing Training Agent

Solutions Engineer

• You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
• You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documentation.
• Together with interdisciplinary teams, you design forward-looking service and transformation models precisely tailored to individual client needs.
• You coordinate collaboration with business units, partners, and cross-functional teams to integrate all elements into a coherent overall solution.
• You present complex concepts in clearly structured, visually appealing presentations.
• You keep a constant eye on current market and technology trends and proactively contribute new ideas.
• In addition, you take responsibility for the methodological development of our solution-design approaches and actively work on the continuous improvement of our delivery models and best practices.

Solution Architect – m/f/d

• Als kompetente/r erste/r Ansprechpartner/in – insbesondere als Kaffee Spezialist – unterstützen Sie unseren Schweizer Premiumkunden aus der Lebensmittelbranche und bieten professionellen Kundensupport zu verschiedenen Anfragen und Anliegen.

Kundenservice Mitarbeiter, Schweizerdeutsch

IT Support

• Bearbeitung von IT‑Störungen für Geschäftskunden (Hardware, Software, Netzwerk, Zugriffsrechte)
• Arbeiten im Ticketsystem: Erstellung, Priorisierung, Nachverfolgung und Eskalation von Tickets gemäß SLA
• Support für geschäftskritische Anwendungen und ggf. Abstimmung mit externen Dienstleistern
• Professionelle Kundenkommunikation und verständliche Erklärung technischer Lösungen
• Pflege von Dokumentationen und Wissensdatenbanken
• Proaktives Monitoring von Systemen und Reaktion auf Warnmeldungen

Helpdesk, IT Support – Mitarbeiter (w/m/d)

• Handling IT incidents for business clients (hardware, software, network, access rights)
• Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs
• Support for business‑critical applications and coordination with external service providers when necessary
• Professional customer communication and clear, easy‑to‑understand explanations of technical solutions
• Maintaining documentation and knowledge bases
• Proactive system monitoring