Teleperformance

Account Manager

• Engage with larger clients, particularly in the retail, travel, and other high-revenue industries, to optimize their Google Ads campaigns and strategies.
• Provide in-depth, consultative support to clients, ensuring their marketing needs are met with advanced and effective solutions.
• Work with clients to improve their advertising performance, offering insights, recommendations, and long-term strategies for growth.
• Develop and maintain strong, long-term relationships with clients, focusing on value-driven consultations rather than quick solutions.
• Conduct regular follow-ups with clients, ensuring that strategies are effectively implemented and results are optimized over time.
• Collaborate closely with clients to understand their business goals and align Google Ads strategies with these objectives, driving meaningful impact.
• Provide expert-level guidance on advanced marketing concepts and Google Ads features to help clients achieve their goals.

Google Ads Sales Account Manager, Greek Speaking

Account Executive

• Enhance client & agency relationships by providing customized, performance-boosting strategies and promoting additional digital marketing products.
• Offer strategic consultancy to maximize ROI on advertising investments, using a quality consultative approach.
• Achieve sales targets and ensure an exceptional customer experience.
• Proactively engage with customers via phone, video calls, and email.

Google Ads Sales Executive, Hebrew Speaking

Customer Support

• Atender llamadas, correos y chats de clientes
• Registrar solicitudes y coordinar la agenda de los operarios
• Informar sobre tiempos estimados, disponibilidad y condiciones del servicio
• Gestionar incidencias y reclamaciones con empatía y eficacia
• Realizar seguimiento post-servicio para asegurar la satisfacción del cliente
• Colaborar con los equipos técnicos y logísticos para optimizar tiempos y recursos
• Mantener actualizada la base de datos de clientes y servicios realizados

Agente de Atención al Cliente – Gestión de Pedidos

Content Marketing Manager

• Play a key role in ensuring a safe and positive experience for users on a major social media platform.
• Review user-generated content to ensure compliance with guidelines.
• Monitor platforms for inappropriate or harmful material and take necessary actions (removal, escalation, etc.).
• Collaborate with teams to improve moderation strategies and ensure a safe user environment.
• Participate in initial training and ongoing coaching.

Dutch-Speaking Content Moderator

• Act as a customer support advisor for Booking, understanding and identifying customer needs
• Listen, respond and mediate between international travellers and accommodation suppliers worldwide
• Clarify inquiries about service, payment and technical requirements via email and phone
• Provide accurate information and follow set processes
• Ensure a high level of customer service and resolve customer issues

Customer Service Representative, Serbian Speaker

• Understand and identify customer needs.
• Listen, respond and mediate between international travellers and accommodation suppliers worldwide.
• Ensure a high level of customer service.
• Clarify inquiries about service, payment and technical requirements.
• Provide accurate information and follow set processes.
• Communicate via email and phone.

Customer Service Representative, Danish Speaker – Booking

• If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, you will fit this role
• Understand and identify customer needs
• Listen, respond and mediate between international travellers and accommodation suppliers worldwide, ensuring a high level of customer service
• Clarify inquiries about service, payment and technical requirements
• Provide accurate information and follow set process via email and phone
• Work within established processes and collaborate with team members and supervisors to resolve customer issues

Customer Service Representative, Finnish Speaker

Chief Technology Officer

• Serás el punto de contacto entre el cliente y sus puntos de venta, utilizando interacciones comerciales para lograr objetivos, negociaciones efectivas y correcta asignación de recursos (descuentos), alineados con la estrategia comercial y niveles de servicio acordados.
• Contactar con el 100% de los puntos de venta asignados diariamente.
• Gestionar pedidos del clientes, devoluciones y cambios de forma precisa y eficiente.
• Aumentar la inversión habitual del punto de venta utilizando recursos disponibles (descuentos, promociones) y habilidades de negociación.
• Facilitar retroalimentación sobre incidencias, oportunidades frente a la competencia y peticiones del cliente.
• Atender consultas e inquietudes a través de canales telefónicos y de correo electrónico.
• Diagnosticar y resolver los problemas de los clientes con prontitud para mejorar su satisfacción.
• Formar parte de la empresa de bebidas más grande del mundo y ofrecer asesoramiento experto a clientes que buscan soluciones eficientes y personalizadas.

Teleoperador Comercial, Portugués

• Play a key role in ensuring a safe and positive experience for users on a major social media platform
• Review user-generated content to ensure compliance with guidelines
• Monitor platforms for inappropriate or harmful material and take necessary actions
• Collaborate with teams to improve moderation strategies and ensure a safe user environment
• Use attention to detail and social media familiarity to identify policy violations

Content Moderator, Norwegian Speaker

• Understand and identify customer needs for Booking customers and accommodation suppliers worldwide
• Listen, respond and mediate between international travellers and accommodation suppliers, ensuring high level of customer service
• Clarify inquiries about service, payment and technical requirements
• Provide accurate information and follow set processes via email and phone
• Work as part of a team with continued personal coaching and participate in initial and ongoing training

Swedish-Speaking Customer Service Representative

Business Development Rep

• Identificar oportunidades de ventas sólidas, perfilar a clientes potenciales, descubrir sus necesidades y generar nuevos negocios.
• Trabajar para alcanzar objetivos individuales y formar parte de un equipo de ventas más amplio enfocado en ampliar la base de clientes.
• Operar en un entorno basado en llamadas telefónicas, realizando principalmente llamadas salientes y videollamadas.
• Alcanzar la cuota trimestral de OVC y cumplir con los niveles de actividad diarios y semanales.
• Gestionar una cartera de cuentas asignadas para identificar prospectos con alto potencial.
• Informar a los clientes sobre las ofertas de la empresa.
• Realizar llamadas y correos salientes diariamente (a menudo llamadas en frío), contactar con responsables de alto nivel (C-level) y evaluar sus necesidades.
• Comprender los puntos de dolor de los prospectos, recopilar requisitos técnicos y correlacionar necesidades empresariales con soluciones en la nube (venta consultiva).
• Actualizar y mantener los datos de prospectos y clientes en la base de datos CRM: gestionar leads, contactos, cuentas, oportunidades y actividades.
• Trabajar para alcanzar objetivos individuales y de equipo en KPIs como productividad, tasas de conversión, oportunidades y pipeline.

Representante de Desarrollo de Negocios, B2B – Productos Tecnológicos

Community Manager

• Coordinate and manage direct communication through all digital channels proactively to maintain customer satisfaction
• Manage the monthly calendar for client's social networks and liaise with client to solve doubts
• Publish monthly content plan, answer comments and queries, strengthen link with consumers, detect trends or TTs
• Manage social networks and customer care channels (email and phone)
• Promote some content on networks
• Proactively participate in team meetings to report on project status and content creation
• Produce monthly quantitative and qualitative reports on Social Media and Care performance
• Research new RRSS trends contributing to content creation for brands and clients

Community Manager and Consumer Care Specialist, German Speaker

Support Engineer

• Act as an ambassador for the company's brands, representing brand values and standards
• Provide 360º support in presales and aftersales scenarios across physical stores and e-commerce channels
• Deliver French-speaking customer service and technical support, with advanced English communication when needed
• Perform basic technical troubleshooting and resolve customer issues
• Execute backoffice tasks related to customer service and order management
• Collaborate with cross-functional teams to ensure customer satisfaction and escalate issues when necessary

French-speaking Customer Service and Technical Support Advisor, English

• Act as ambassador of the company brands
• Provide 360º support to all brands in presales and aftersales scenarios
• Support both physical stores and e-commerce channels
• Provide basic technical support and troubleshooting
• Perform backoffice tasks
• Support customer interactions across channels and ensure customer satisfaction

Customer Service and Technical Support Advisor, Dutch and English Speaker

• Become ambassador of TP brands in the coffee and culinary world
• Provide 360º support to all brands in presales and aftersales scenarios, including physical stores and e-commerce
• Provide basic technical support for troubleshooting
• Perform backoffice tasks related to presales and aftersales support
• Represent client reputation and status in customer interactions

Customer Service and Technical Support Advisor, English

• Act as a customer support advisor for a travel company; be empathic, a good listener and team player
• Understand and identify customer needs; listen, respond and mediate between international travellers and accommodation suppliers worldwide
• Clarify inquiries about service, payment and technical requirements
• Provide accurate information and follow set processes
• Communicate with customers via email and phone; ensure a high level of customer service

Customer Service Representative, Spanish and English

• Ensure a safe and positive experience for users on a major social media platform.
• Review user-generated content to ensure compliance with guidelines.
• Monitor platforms for inappropriate or harmful material and take necessary actions (e.g., removal, flagging).
• Collaborate with teams to improve moderation strategies and ensure a safe user environment.
• Participate in initial training and ongoing coaching to maintain moderation quality.

Content Moderator, French Speaker

• Review user-generated content to ensure compliance with guidelines.
• Monitor platforms for inappropriate or harmful material and take necessary actions.
• Collaborate with teams to improve moderation strategies and ensure a safe user environment.

Content Moderator, Danish Speaking

Content Moderator, Swedish Speaker

• Engage with larger clients, particularly in retail, travel, and other high-revenue industries, to optimize their Google Ads campaigns and strategies
• Provide in-depth, consultative support to clients, ensuring their marketing needs are met with advanced and effective solutions
• Work with clients to improve their advertising performance, offering insights, recommendations, and long-term strategies for growth
• Develop and maintain strong, long-term relationships with clients, focusing on value-driven consultations
• Conduct regular follow-ups with clients to ensure strategy implementation and result optimization
• Collaborate closely with clients to understand their business goals and align Google Ads strategies with these objectives
• Provide expert-level guidance on advanced marketing concepts and Google Ads features to help clients achieve their goals

Sales Account Manager, Google Ads, Danish Speaker

• Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!
• You will become a specialist advisor for companies in relation to their online advertising campaigns in the Israel region with the opportunity of having a significant impact on their business, working alongside companies with high potential, possible future unicorns, in a tech-focused environment.
• You will be part of the team who creates unique customer experiences while actively affecting the Israel online marketing environment.
• Drive revenue growth by converting qualified leads into customers within agreed budget parameters, and strategically expanding those relationships through upselling where feasible.
• Work with outbound as well as inbound leads to acquire new advertisers for Google Ads products.
• Be responsible for your own client portfolio, optimizing your clients' campaigns, and ensuring that customer expectations are met.
• Target driven environment, where you will work towards individual sales targets.
• Understand the customer's requirements and objectives, and match Product solutions and marketing strategies.
• Develop sales strategies aimed at optimizing the market potential and improving customer sales and profit margins.
• Drive revenue growth by converting leads from SMB companies into loyal customers.
• Convert SMB leads into strategic deals by guiding clients through the sales process and setting them up for successful launch of their first Google Ads campaigns.