Teleperformance

Operations

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with your team to deliver the best customer experience

Operations Customer Expert, German, English

Account Executive

• Engage with regional clients, understanding their needs and providing tailored service solutions.
• Manage a high volume of accounts, focusing on delivering exceptional service and sales support.
• Drive revenue growth by effectively selling and convincing clients, using strong sales techniques.
• Work with performance targets and KPIs to consistently meet or exceed objectives.
• Quickly adapt to changing customer needs and business priorities.
• Cultivate relationships with clients, ensuring their satisfaction and fostering long-term loyalty.
• Provide excellent customer service, addressing inquiries, concerns, and providing timely resolutions.

Google Ads Sales Executive, Greek Speaking

German Speaking Google Ads Sales Executive

Financial Planning and Analysis

• Manage, investigate and progress multiple complaints through to resolution.
• Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
• Proactive prioritisation and management of own allocated workload
• Investigate root cause of complaint and gather information from relevant teams or stakeholders
• A confident communicator who can maintain an empathetic approach whilst adhering to company policy and procedures
• Regular communication with our customers, both in writing and by telephone, to gather information, address issues, concerns and objections and notify of complaint outcome
• Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls and quality assurance
• Provide feedback, where appropriate, in line with continuous improvement culture
• Ensure compliance with legal and industry regulations, organisational policies and professional codes of conduct

Financial Services Complaints Handler

Sales Development Rep

• Lead Generation: Conduct thorough research to identify and build a robust pipeline of potential education clients that fit our ideal customer profile.
• Outbound/Inbound Prospecting: Actively engage prospects through schedule calls, cold calls, emails, and social media outreach to initiate conversations and build initial interest.
• Qualification and Discovery: Ask targeted questions to uncover potential clients' needs, pain points, and alignment with the benefits of our client's solutions.
• Collaboration: Work closely with our client and internal teams to understand product offerings and contribute with valuable insights for enhancing lead generation strategies
• CRM Management: Diligently track and update lead fields in Salesforce and other systems, ensuring a seamless handoff to the sales team.
• Performance: Coachable and organized to execute different tasks with accuracy (update salesforce, follow cadences, return to prospect’s calls).
• Responsible for the entire sales qualification process, which includes: qualifying customers (using BANT, ANUM, or similar qualification criteria), converting into an opportunity, and passing on to the appropriate sales channel.

Sales Development Representative – Spanish Market

Customer Support

• Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Bi-lingual Healthcare Customer Service Rep

Analyst

• Create and maintain rosters according to the interval-based forecast, taking into account the requirements of the client, management and employees
• Calculate and monitor variances between available and required staffing and provide adjustment solutions
• Perform data analysis and produce forecasts, statistics, charts and reports
• Continuously improve knowledge of tasks and tools
• Act as a communication liaison with employees
• Work closely with regional and local WFM teams and cover operational tasks during absences
• Monitor staffing levels and available resources with consideration of KPI targets
• Optimize the potential handling capacity across all channels to ensure forecasts are met within defined KPIs and with optimal skill coverage

WFM Analyst – RTA

IT Support

• Handling IT incidents for business clients (hardware, software, network, access rights)
• Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
• Supporting business-critical applications and coordinating with external vendors/service providers when necessary
• Professional customer communication and clear, easy-to-understand explanations of technical solutions
• Managing documentation and knowledge bases
• Proactive system monitoring

Helpdesk, IT Support

• Unterstützen Sie unseren Schweizer Premiumkunden aus der Lebensmittelbranche
• Bieten professionellen Kundensupport zu verschiedenen Anfragen und Anliegen
• Arbeiten mit einem unserer Kunden aus dem Nestlé‑Konzern

Kundenservice Mitarbeiter, Schweizerdeutsch

Solutions Engineer

• Visioning and crafting digital business solutions for Public Sector opportunities
• Communication: Ability to put complex ideas across simply in written, visual (slides) and verbal forms
• Writing detailed and compliant solution content in response to the relevant stage of the procurement process

Solutions Architect – Public Sector

• Manage daily outreach through calls and emails
• Qualify leads and organize the sales pipeline
• Understand business needs and align them with the product
• Guide clients through onboarding and verification processes
• Support documentation collection and submission
• Escalate issues when needed
• Contribute to a collaborative, dynamic team environment

Inside Sales Representative, Spanish, Italian

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Support lead qualification and pipeline organization.
• Understand business needs and assist in product alignment.
• Guide clients through onboarding steps and verification.
• Learn and apply onboarding procedures across regions.
• Assist in documentation collection and submission.
• Escalate issues and feedback appropriately.
• Contribute to a dynamic and collaborative work environment.

Inside Sales Representative, Spanish, Italian - Digital Advertising

• Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials.
• Provide expert-level support and manage complex escalations with precision and professionalism.
• Ensure strict content compliance through proactive monitoring and resolution.
• Analyze provider performance, drive strategic improvements, and contribute to retention initiatives.
• Oversee onboarding processes, ensuring seamless transitions and full compliance.
• Serve as a regional authority on verification standards and onboarding protocols.
• Take initiative in dynamic, cross-functional tasks and contribute to operational excellence.

German Speaking Customer Support Specialist – Digital Advertising

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Qualify leads and support pipeline management.
• Understand client needs and recommend relevant solutions.
• Assist with onboarding and verification processes.
• Learn regional onboarding requirements and support clients accordingly.
• Help collect and submit necessary documentation.
• Escalate issues through proper channels.
• Work effectively in a fast-paced, team-oriented environment.

Inside Sales Representative – Digital Advertising

• Achieve a minimum number of interactions (phone call and/or emails) per day
• Qualify leads and manage a well-organized sales pipeline.
• Identify business needs and recommend suitable advertising solutions.
• Assist clients through onboarding and verification steps.
• Learn and apply regional onboarding procedures.
• Help businesses submit required documentation accurately.
• Escalate issues and feedback appropriately.
• Contribute to a fast-paced, collaborative environment.