Healthcare Customer Service Representative

Teleperformance

Healthcare Customer Service Representative fielding inquiries from medical professionals regarding benefits and providing excellent customer service. Requires at least high school education and 6 months of customer service experience.

Posted 8/1/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and providing support to healthcare providers while maintaining confidentiality. Proficient in using medical terminology and desktop computer systems to resolve issues efficiently.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology ProficiencyActive Listening SkillsConfidential Information HandlingWindows-Based Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Speed of 25 Words Per MinuteCustomer Inquiry ResolutionBenefit Information ResearchDocumentation and Interaction Maintenance

Soft Skills

Professional CommunicationAdaptability in Response

Tools & Technologies

Desktop Computer Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare Customer ServiceInbound CallsHealth Care ProvidersCustomer Inquiries

About the role

Key responsibilities & impact

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Inbound calls from medical professionals, using medical terminology, to request and verify benefits
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately and professionally communicate with customers
Providing support for Health Care Providers
Researching benefit information
Handle situations which may require adaption of response or extensive research
Accurately document and maintain all interactions
Respond to requests for assistance and/or possible processing payments

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Benefits

Comp & perks

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs