Healthcare Customer Service Representative

Teleperformance

Healthcare customer support specialist resolving inquiries by phone, email, chat, and social media for TP, a global digital business services provider. Working remotely within eligible U.S.

Posted 8/13/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues, communicate effectively, and collaborate with team members. Proficient in using Windows-based systems and capable of managing customer inquiries across various platforms.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsOutstanding Communication SkillsAbility to CollaborateTyping Speed of 25 Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales ExperienceTyping SkillsAnalytical SkillsWindows-Based Systems Knowledge

Soft Skills

Organizational SkillsCritical ThinkingListening SkillsAbility to Work Under Pressure

Tools & Technologies

Desktop Computer SystemsInternet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesPayment ProcessingCall TrackingUpsellingStructured Schedule

About the role

Key responsibilities & impact

Field customer inquiries by finding innovative ways to respond to questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve and de-escalate customer issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible payment processing
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems
General knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures and deliver customer service
Ability to collaborate with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Ability to work within a structured schedule with a variety of shifts
Sharp critical thinking skills
Dedicated workspace near router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download and 10 Mbps upload
ISP latency under 50ms
Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
Proof of internet speed required

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse culture
Support for active-duty service members, veterans, and military families