Healthcare Customer Service Representative

Teleperformance

Healthcare customer service representative resolving client inquiries for TP, a global digital business services provider. Handling phone, email, chat, social media, payments, escalations, and upselling.

Posted 8/21/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage communications across various channels, resolve issues, and provide feedback. Proficient in using desktop computer systems and web-based tools to enhance customer interactions and track information effectively.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsProblem-Solving SkillsOrganizational SkillsWindows-Based Systems Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 25 Words Per MinuteCustomer ServiceSales ExperienceIssue ResolutionCall TrackingPayment Processing

Soft Skills

Analytical SkillsListening SkillsCollaborationCritical ThinkingProactive Approach

Tools & Technologies

Web-Based ToolsDesktop Computer SystemsEthernet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesInbound CommunicationsOutbound CommunicationsEscalation ProceduresFeedback on Call Issues

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Use web-based tools to resolve customer inquiries
Field varying customer questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Respond to assistance requests and/or process payments
Track call-related information for auditing and reporting
Provide feedback on call issues
Upsell when required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and general knowledge of Windows-based systems
Dedicated workspace located near the router for a hardwired Ethernet connection
Minimum internet speed of 15 Mbps download/10 Mbps upload
ISP under 50ms
Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
Proof of internet speed required
Customer service and/or sales experience preferred
College degree preferred but not required
Ability to follow established procedures and be customer service driven
Ability to collaborate effectively with team members, supervisors, and support departments
Outstanding communication, listening, and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize tasks and work well under pressure
Open-minded approach to feedback, evolving policies, and a structured schedule with varied shifts
Sharp critical thinking skills
Proactive, solution-oriented approach to problem-solving

Benefits

Comp & perks

Medical, vision, and dental health benefits
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusion and diversity culture
Support for active-duty service members, veterans, and military families