Bilingual French/English Customer Service

Teleperformance

Bilingual Customer Service Agent delivering technical support and solutions to enhance customer satisfaction. Working remotely as part of Teleperformance, a leader in customer experience management.

Posted 7/31/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$16 - CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting for product installation and maintenance while ensuring excellent customer service through effective communication in both English and French.

Highest-signal resume keywords

Bilingualism (French And English)Technical SupportTroubleshootingCustomer Relationship ManagementData Entry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingData EntryDiagnostic ToolsComputer Skills

Soft Skills

Customer Relationship ManagementCommunication

Industry Keywords

Customer InquiriesInstallationOperationMaintenance

About the role

Key responsibilities & impact

Provide first-level technical support regarding the installation, operation, and maintenance of products and applications, and respond to other types of incoming customer inquiries.
Build and maintain positive customer relationships by offering tailored solutions and ensuring requests are handled appropriately by coordinating with various functions across the company.
Troubleshoot and resolve technical issues using established diagnostic tools and procedures.
Escalate customer issues as needed.
Responsible for accurate data entry using prescribed applications.

Requirements

What you’ll need

Must be at least 18 years old
Available to work full-time
Reliable wired home Internet connection required - Wi‑Fi is not permitted
Excellent command of English and French
Strong computer skills
Bilingualism (French and English, both spoken and written) is required to handle calls from English- and French-speaking customers across Canada and worldwide.

Benefits

Comp & perks

Remote work
Employee referral program
Comprehensive medical, dental, and benefits plans
Valuable discounts on everyday products and services through the Canada Employee Perks program
Career advancement opportunities