Workforce Management Administrator

Teleperformance

Workforce Management Login Administrator managing logins, IDs, profiles, and access troubleshooting for Teleperformance’s digital business services. Maintaining client hierarchies and processing roll-offs within SLA.

Posted 8/18/2026full-timeRemote • Arizona, Connecticut, Florida, Idaho, Illinois, Iowa • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while effectively managing client-specific login processes and troubleshooting issues. Proficient in Microsoft-based technologies and capable of delivering excellent customer service in a fast-paced call center environment.

Highest-signal resume keywords

Client-Specific Hierarchy ManagementTroubleshooting ID IssuesHelpdesk Ticket ResolutionMicrosoft-Based TechnologiesCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Login Identification AdministrationACD-ID Assignment and ManagementNetwork Login GenerationPassword Reset and TroubleshootingClient-Specific Roll-Off Processes

Soft Skills

Detail-OrientedStrong Interpersonal SkillsEffective CommunicationProblem-Solving SkillsAbility to Handle Change

Tools & Technologies

CCMSTeleperformance HelpdeskFirecastle Profiles

Industry Keywords

Call Center OperationsWorkforce ManagementSLA Compliance

About the role

Key responsibilities & impact

Support the WFM department with daily Login Identification administration
Update and maintain client-specific hierarchies
Troubleshoot ID issues
Submit terminations by following client-specific roll-off processes in a timely manner
Process and resolve helpdesk tickets through the internal Teleperformance Helpdesk
Generate network logins for new-hire agents and internal transfers
Assign, bind, and disable ACD-IDs in CCMS
Create and assign Firecastle profiles for new-hire agents and internal transfers
Request client-specific logins through client processes within SLA
Maintain tracking of client logins in CCMS
Reset passwords and troubleshoot login/access issues
Submit roll-off requests or forms based on site attrition through client-specific processes within SLA
Perform other duties as directed by the supervisor

Requirements

What you’ll need

90 day + in current position
6 months of call center operations or Workforce experience is a plus
Detail-oriented
Willingness to work extended hours and/or weekends when needed
Strong skills in handling constant change
Ability to work in harmony with others
Excellent service skills, including timeliness of delivery and quality
Experience with Microsoft-based technologies
Willingness to face new challenges daily
Ability to communicate effectively verbally and in writing with all levels of staff and management
Strong organizational and time management skills
Strong interpersonal and customer service skills
Willingness to proactively address ideas and propose alternatives for constructive feedback
Sound reasoning and strong problem-solving skills
Ability to view a computer monitor for several hours at a time
Ability to work with little to no supervision when necessary

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts
Career advancement opportunities
Inclusive and diverse workplace culture
Support for active-duty service members, veterans, and military families
Reasonable accommodation during the application process