Healthcare Customer Service Representative

Teleperformance

Healthcare customer service representative resolving customer inquiries for TP, a global digital business services company. Handling phone, email, chat, social media, payments, escalations, and upselling remotely.

Posted 8/21/2026full-timeRemote • Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with proven oral and written communication abilities, effective problem-solving capabilities, and the ability to work in a remote team environment. Proficient in navigating Windows operating systems and managing customer inquiries through various communication channels.

Highest-signal resume keywords

Customer Service ExperienceOral & Written Communication SkillsLogical Problem-Solving SkillsWindows Operating Systems NavigationRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing 25 WpmCustomer Inquiry ResolutionPayment ProcessingCall TrackingUpselling

Soft Skills

Organization SkillsWork PrioritizationDe-Escalation Skills

Tools & Technologies

Desktop Computer SystemInternet Speed Requirements

Certifications & Qualifications

High School Graduate or GED

Industry Keywords

Customer InquiriesVirtual Team EnvironmentAuditingReporting

About the role

Key responsibilities & impact

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
Connect with customers via phone, email, chat, and/or social media
Resolve customer questions or concerns
Calmly attempt to resolve and de-escalate issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or process payments
Track call-related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Requirements

What you’ll need

6 months Customer service experience preferred
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Ability to work remotely in a virtual team environment
Minimum subscribed download rate equal or exceeds 12.0 Mbps
Minimum subscribed upload rate equal or exceeds 3.0 Mbps
ISP must have no packet loss and ping under 50ms
Proof of internet speed required
Clean and quiet workspace
Must be located in one of the eligible states: Alabama, Arkansas, Arizona, Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Wisconsin, West Virginia, or Wyoming

Benefits

Comp & perks

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Healthy work-life balance
Inclusive and diverse workplace culture