Customer Service and Sales Representatives

Teleperformance

Customer Sales Specialist serving as primary point of contact for clients, managing communications. Resolving inquiries efficiently to ensure positive customer experience in a high-velocity environment.

Posted 6/20/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Meet sales objectives as defined

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required

Benefits

Comp & perks

medical, vision, and dental
Employment Assistance Programs
health and personal time off (HPT)
leave programs
competitive 401(K) plans
life insurance
supplemental medical coverage
critical care insurance
pet insurance
FSA plans
retailer discounts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencesales experiencetyping speedWindows-based systems knowledge

Soft Skills

problem-solvingcommunicationde-escalationfeedback provisioncustomer engagement

Certifications

High School Diplomaequivalent