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CPC Processor I – Customer Support
DatavantCustomer Support position at Datavant for release of information calls and inquiries. Ensuring confidentiality and maintaining customer service with healthcare data solutions.
About the role
Key responsibilities & impact- Answer and conduct business on the telephone while maintaining excellent Customer Service.
- Answer release of information related telephone calls and inquiries accurately and timely.
- Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
- Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
- Follow all department and/or site specific processes and procedures accordingly.
- Responsible for following all company policies and procedures as posted or communicated by management.
- Maintain confidentiality in all information seen and heard.
- Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.
Requirements
What you’ll need- Excellent Customer Service
- Ability to maintain confidentiality
- High level of professionalism
- Good rapport with co-workers and management
- Must meet department’s productivity and quality assurance expectations.
- Must adhere to facility specific procedures
- Must be able to document all calls and inquiries accurately
- Strong communication skills,
- Must be able to answer and conduct business on the telephone.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Datavant Website LinkedIn All Job Openings 201 - 500 employees Founded 2017 ⚕️ Healthcare Insurance ☁️ SaaS 🏢 Enterprise 💰 $40M Series B on 2020-10 Healthcare Insurance
- SaaS
- Enterprise Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics. CPC Processor I – Customer Support 🔥 3 minutes ago 🦬 Wyoming – Remote 💵 $15 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Answer and conduct business on the telephone while maintaining excellent Customer Service.
- Answer release of information related telephone calls and inquiries accurately and timely.
- Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
- Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
- Follow all department and/or site specific processes and procedures accordingly.
- Responsible for following all company policies and procedures as posted or communicated by management.
- Maintain confidentiality in all information seen and heard.
- Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc. 🎯 Requirements
- Excellent Customer Service
- Ability to maintain confidentiality
- High level of professionalism
- Good rapport with co-workers and management
- Must meet department’s productivity and quality assurance expectations.
- Must adhere to facility specific procedures
- Must be able to document all calls and inquiries accurately
- Strong communication skills,
- Must be able to answer and conduct business on the telephone. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Support Agent – P&C 🔥 27 minutes ago Jerry 201 - 500 💳 Fintech Website LinkedIn All Job Openings Customer Support Agent assisting clients with policy changes and inquiries in a fast-growing fintech company. Join a team dedicated to improving customer experience in insurance. 🇺🇸 United States – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Agent 🔥 27 minutes ago Jerry 201 - 500 💳 Fintech Website LinkedIn All Job Openings Customer Service Agent assisting existing customers with insurance policy changes for a fintech startup. Responding to inquiries and processing requests in a remote work environment. 🇺🇸 United States – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Member Support Specialist 🔥 38 minutes ago Medical Guardian 201 - 500 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Member Support Specialist assisting Medical Guardian customers with their medical alert devices. Troubleshooting, guiding through processes, and providing excellent member service. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Support Specialist 🔥 2 hours ago Granum 1 - 10 🔌 API 👥 B2C ☁️ SaaS Website LinkedIn All Job Openings Customer Support Specialist fielding tier 1 inquiries for SaaS products in North America. Troubleshooting, resolving issues, and enhancing support processes in a collaborative environment. 🇺🇸 United States – Remote 💵 $55k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Application Support Specialist – EMR 🔥 2 hours ago WebChart 51 - 200 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Providing application support to Enterprise Health/MIE customers across product lines at WebChart. Consulting on EMR optimization, training users, and ensuring customer success. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DocumentationInquiry ResolutionTelephone Communication
Soft Skills
ProfessionalismRapport BuildingProblem Solving